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WC product category widget | unstable display of category description

This topic has 7 replies, 2 voices, and was last updated 3 years, 5 months ago ago by Olga Barlow

Juan

Participant

November 17, 2020 at 17:48

Hello,

Allow me to come to you following the problem I am encountering. I am asking for your help in understanding what may be going on.
Please note that the site is in production and that it will be difficult for me to leave you in charge of the administration.

Here are the details:
1) The problem lies in the “product categories” widget installed in the sidebar of the shop.
2) The shop has 2 categories.
3) One of these categories has 2 sub-categories

The problematic observation :
1) When you click on a sub-category link in the woocommerce category products widget, the text of the category description is not always displayed.
2) when you click on the second link of the second sub-category, the text (if it was displayed when you first clicked on the first sub-category) of the description does not change even if there is a different one for the second sub-category. In other words, if the text was displayed when visiting the first sub-category, when visiting the second sub-category using the widget link, the text of the description visible remains that of the previous page.
3) if you click on the widget link of the parent category, the text still does not change.
4) when changing from one sub-category to another, the products are sometimes not displayed. The page must be refreshed for everything to come back correctly.

In summary, switching from one category to another or from one sub-category to another does not refresh the content of the respective description.

4) on the other hand, if you “right click” and “open in a new tab”, the description is displayed correctly for each of the sub-categories including the parent category.

Environment :

1) Almost all plugins have been disabled in order to identify a possible conflict. Nothing to modify the behaviour despite the deactivation of the extensions.
2) The cache has been cleaned.
3) Tests were carried out on different computers with different browsers: idem.

Thank you very much for your attention and help.
Kind regards,
Juan

#260061 Copied Theme version: 7.1.2 WooCommerce version: 4.7.0

6 Answers

Juan

Participant

November 17, 2020 at 17:53

Other information to be specified.
Here is a customization of the function.php file of the child theme.

/** Moves the description text to the bottom of the page.*/
remove_action( ‘woocommerce_archive_description’, ‘woocommerce_taxonomy_archive_description’, 10 );
remove_action( ‘woocommerce_archive_description’, ‘woocommerce_product_archive_description’, 10 );
add_action( ‘woocommerce_after_main_content’, ‘woocommerce_taxonomy_archive_description’, 40 );
add_action( ‘woocommerce_after_main_content’, ‘woocommerce_product_archive_description’, 40 );

#260064 Copied

Olga Barlow

Support staff

November 18, 2020 at 16:52

Hello,

Problem is related to Ajax filtering. We’ll fix this issue in the next theme update. Till we release new update go to Theme Options > WooCommerce > Shop > shop filters > disable Ajax filters.

Regards

#260221 Copied

Juan

Participant

November 18, 2020 at 17:37

Thank you Olga and thank you to the team,
I take note of your answer.
See you soon for your update.
Regards

#260237 Copied

Olga Barlow

Support staff

November 18, 2020 at 19:13

Hello,

Thank you for your understanding. We’ll do our best to release it soon.

Regards

#260269 Copied

Juan

Participant

November 25, 2020 at 17:15

Hello Olga,

I come back to your last update to inform you that the problem persists with an additional novelty 🙁
– The loading of the page turns to infinity

Can you take a look.
Thank you for your attention.
Regards

#261250 Copied

Olga Barlow

Support staff

November 26, 2020 at 11:16

Hello,

Provide us with WP Dashboard and FTP access and we’ll check the issue on your site and why our update does not fix the problem for you.

Regards

#261344 Copied
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