Issue when updating to latest version - by valking

This topic has 4 replies, 2 voices, and was last updated 3 years, 4 months ago ago by Olga Barlow

  • Avatar: valking
    valking
    Participant
    November 16, 2020 at 11:13

    Hi there,

    When updating to the latest version of the theme. I seem to be losing my logo and a lot of other customisations. I am unable to attach screenshots but basically the logo is being switched back to xstore logo and also getting a completely different header layout.

    Thanks
    Aaron

    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 16, 2020 at 12:47

    Hello,

    You use the built-in header layout on your site but we warned users that the built-in header will be removed and that they should use the header builder to recreate the header https://www.youtube.com/playlist?list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG

    Please, try to create your header using the header builder and then update the theme. If you need any help with this provide us with WP Dashboard access.

    Regards

    Avatar: valking
    valking
    Participant
    November 18, 2020 at 13:40

    Hi there,

    We don’t seem to have the option to create the header maybe because we need to update but can’t as this breaks stuff. I have provided logins if you can take a look please.

    Thanks

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 18, 2020 at 18:06

    Hello,

    We have created header for you using the header builder. Check now, please.

    Regards

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