Unfortunately, there is no option to exclude the out of stock products from the search.
But you can hide out of stock products from the catalog (WooCommerce > Settings > Products > Inventory http://prntscr.com/vod99e ).
Regards
Olga Barlow
Participant
November 23, 2020 at 12:50
Hello,
Try now, please.
Regards
Olga Barlow
Participant
November 23, 2020 at 11:58
Hello,
1) We can’t log in to your Dashboard http://prntscr.com/vobx6s
2) Provide us also with FTP access to upload the updated version of the theme that may fix the mentioned issue.
3) Install the Cloudflare plugin and login to your account to allow us to clear the CDN cache after changes.
Regards
Olga Barlow
Participant
November 23, 2020 at 11:54
Hello,
1) We were able to make changes using the backend editor. Check the mobile menu now.
2) Do you want to align these items http://prntscr.com/voburi ?
We checked your menus and it works fine for us http://prntscr.com/vobahk and http://prntscr.com/vobbep . I can provide you the video if it’s needed.
Anyway, you may provide us with WP Dashboard and FTP access to your site and we could try to upload the improved version of the theme with some changes of the mobile menu scripts to check if it helps you. I see that you both use the CDN, so install the Cloudflare plugin and log in to the account to allow us to clear the CDN cache after the update.
Regards
Olga Barlow
Participant
November 23, 2020 at 09:54
Hello,
Does your sitemap include the mentioned page https://www.petphotowall.com/products ? Did you make a force reindex of your site after uploading the sitemap?
We do really want to help you but we don’t see the issue to find the reason of it.
Regards
Olga Barlow
Participant
November 19, 2020 at 20:04
Hello,
I have disabled inline CSS minification in the cache plugin settings and socials look the following way http://prntscr.com/vmdmyn
Regards
Olga Barlow
Participant
November 19, 2020 at 19:47
Hello,
Sticky menu has option to use the different bg for desktop and mobile. Make sure that you changes both.
Regards
Olga Barlow
Participant
November 19, 2020 at 19:46
Hello,
IPs of our experts who will work on your issue 176.98.73.124, 176.98.70.243 and 176.98.70.175.
Add to whitelist.
Regards
Olga Barlow
Participant
November 19, 2020 at 19:37
Hello,
We have enabled cache and minification on your site and the site loads fine on mobile devices.
Regards
Olga Barlow
Participant
November 19, 2020 at 19:35
Hello,
1) The theme is not responsible for the google search results. Create correct sitemap, roboots.txt file, maybe install SEO plugin for better optimization of your pages and then reindex your site.
2) Read this post https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
Disable all the plugins that you don’t use. For example, I see that 2 page builders are enabled on your site: WPBakery and Elementor. Do you use both page builders? If you use Elementor only then disable WPBakery. Do you use Subscriptions on your site? If not then disable Subscriptio plugin etc.
Regards
Olga Barlow
Participant
November 19, 2020 at 19:23
Hello,
Do you use search by SKU? Provide us with WP Dashboard and FTP access to your site to check the issue in more detail.
Regards
Olga Barlow
Participant
November 19, 2020 at 19:20
Hello,
What fonts do you want to upload to custom fonts? We used What font chrome extension to check what font you use for the different elements.
Regards
Olga Barlow
Participant
November 19, 2020 at 19:18
Hello,
Do you mean that you have issues with saving the menu in your backend? Or you have a problem with the displaying of the correct menu on the frontend?
Regards
Olga Barlow
Participant
November 19, 2020 at 19:16
Hello,
1. Do you want to change color of the icon or bg color?
2. Icon change the color. We don’t have any messages for this.
3. Our theme uses the arrow for this http://prntscr.com/vmcqny
Do you want to replace it with text?
4. Nope, these filters work only on the shop archive pages.
Regards
Olga Barlow
Participant
November 19, 2020 at 19:08
Hello,
We have checked your license. Try to activate it now.
Regards
Olga Barlow
Participant
November 19, 2020 at 19:07
Hello,
1) Could you, please, provide us with link to the category where you faced the problem on mobile device?
2) I see that line is added only for the right side in the custom CSS http://prntscr.com/vmcl7y So, tell me how you want to show the lines?
3) Navigation fixed.
4) Check titles now.
Regards
Olga Barlow
Participant
November 19, 2020 at 18:45
Hello,
1. Single product blocks should be full width on mobile. Provide us with link to the product where you have this issue and we’ll take a closer look.
2. Go to Pages > edit the shop page and choose the shop page banner in the settings http://prntscr.com/vmc1t6 or enabled breadcrumbs in the page settings.
We’ll fix the issue with ajax filtering for product categories in the next update. At this moment you can disable it in the Theme Options > WooCommerce > Shop > Shop filters > disable Ajax filters.
3. We don’t have the import only the banner if you removed the banner static blocks (at Dashboard > Statick Blocks). We could only help you to create it again if you provide us with WP Dashboard access.
4. Yes, go to Theme Options > Header builder > edit the main menu and change the font, text-transform etc according to your needs.
5. You can show the title of the product there if you don’t like “product information” string. Go to Theme Options > WooCommerce > Single product > Single product layout > Move Product Name In Breadcrumbs > disable.
4) Plugin takes the default currency that you use in the WooComemrce settings.
Regards
Olga Barlow
Participant
November 19, 2020 at 16:27
Hello,
Problem was caused by your tax settings in the WooCommerce > Settings > Tax.
Check now.
Regards
Olga Barlow
Participant
November 19, 2020 at 16:16
Hello,
That popup is the popup of the Dokan plugin, it’s not our theme option. So, contact plugin author to find out if they have option to add register link there.
Regards
Olga Barlow
Participant
November 19, 2020 at 16:11
Hello,
Provide us with FTP access, please. We need to check the issue in more detail.
Do you use CDN cache?
Regards
Olga Barlow
Participant
November 19, 2020 at 14:52
Hello,
1) Check the Quick View now, please.
Regards
Olga Barlow
Participant
November 19, 2020 at 12:01
Hello,
1) Ok. Thank you. This time it works. I have passed request to developers.
2) Product categories widget is the default WooCommerce widgets and this is how it works if you enabled the option “Show only children of the current category”. If you need improvements of this widget submit request to WooCommerce support https://wordpress.org/support/plugin/woocommerce/
Regards
Olga Barlow
Participant
November 18, 2020 at 19:40
Hello,
In this case you need to remove size guide image from Theme Options and upload it only for those products where you want to show it.
Regards
Olga Barlow
Participant
November 18, 2020 at 19:39
Hello,
Wishlist color fixed.
You can translate wishlist content in WPML > String Translator http://prntscr.com/vlohsp
Regards
Olga Barlow
Participant
November 18, 2020 at 19:19
Hello,
You can do this using Theme Options > Footer > Styling and also using the WPBakery row settings while editing your footer static block http://prntscr.com/vlo4mk
