Hello,

Error caused by WP Cerber Security, Anti-spam & Malware Scan plugin. It looks the plugin blocks the admin-ajax.php (403 error appeared in console). We disabled plugin, then enabled again and problem disappeared. Contact plugin author to sort out.

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Hello,

We have installed and activated the child theme. Also, I have updated the theme to the latest version.
Check the site.

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Hello,

Unfortunately, there is no option to exclude the out of stock products from the search.
But you can hide out of stock products from the catalog (WooCommerce > Settings > Products > Inventory http://prntscr.com/vod99e ).

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Hello,

1) We can’t log in to your Dashboard http://prntscr.com/vobx6s
2) Provide us also with FTP access to upload the updated version of the theme that may fix the mentioned issue.
3) Install the Cloudflare plugin and login to your account to allow us to clear the CDN cache after changes.

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Hello,

Check the FTP access, please. We can’t connect to your server http://prntscr.com/vobpub

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Hello, Domicilium CR, Laurent

We checked your menus and it works fine for us http://prntscr.com/vobahk and http://prntscr.com/vobbep . I can provide you the video if it’s needed.
Anyway, you may provide us with WP Dashboard and FTP access to your site and we could try to upload the improved version of the theme with some changes of the mobile menu scripts to check if it helps you. I see that you both use the CDN, so install the Cloudflare plugin and log in to the account to allow us to clear the CDN cache after the update.

Regards

Hello,

That’s very strange because we are able to visit the pages and shop and single products from mobile devices. Check, please
https://gyazo.com/f268a2d09064d3e22eedf7a1089d80a4
https://gyazo.com/3a5a0621fd95a141d16e2c622eb69eeb

We do really want to help you but we don’t see the issue to find the reason of it.

Regards

Hello,

Sticky menu has option to use the different bg for desktop and mobile. Make sure that you changes both.

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Hello,

We have enabled cache and minification on your site and the site loads fine on mobile devices.

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Hello,

Do you use search by SKU? Provide us with WP Dashboard and FTP access to your site to check the issue in more detail.

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Hello,

Do you mean that you have issues with saving the menu in your backend? Or you have a problem with the displaying of the correct menu on the frontend?

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Hello,

We have checked your license. Try to activate it now.

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Hello,

1. Single product blocks should be full width on mobile. Provide us with link to the product where you have this issue and we’ll take a closer look.

2. Go to Pages > edit the shop page and choose the shop page banner in the settings http://prntscr.com/vmc1t6 or enabled breadcrumbs in the page settings.

We’ll fix the issue with ajax filtering for product categories in the next update. At this moment you can disable it in the Theme Options > WooCommerce > Shop > Shop filters > disable Ajax filters.

3. We don’t have the import only the banner if you removed the banner static blocks (at Dashboard > Statick Blocks). We could only help you to create it again if you provide us with WP Dashboard access.

4. Yes, go to Theme Options > Header builder > edit the main menu and change the font, text-transform etc according to your needs.

5. You can show the title of the product there if you don’t like “product information” string. Go to Theme Options > WooCommerce > Single product > Single product layout > Move Product Name In Breadcrumbs > disable.

Regards

Hello,

Problem was caused by your tax settings in the WooCommerce > Settings > Tax.
Check now.

Regards

Hello,

Provide us with FTP access, please. We need to check the issue in more detail.

Do you use CDN cache?

Regards