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Very strange search error - by poganecz - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 3 years, 5 months ago ago by Rose Tyler

poganecz

Participant

November 18, 2020 at 21:28

Hi.

Recently I noticed that the query “Arcos” on my site does not find products with more than 400 items. At the same time, other goods are found without problems. Although recently on request “Arcos” all products were found. I have not installed any new plugins or updates on the site.

Search in the admin panel in woocommerce products for the query “Arcos” is working properly.

It is the Ajax search for this request on the site that does not work.

I began to figure out what could have happened. And I decided to turn off post search in the theme settings.

After that, Ajax search on the site started working and began to display Arcos products. I found a post that contains the word “Arcos” and deleted it.

After that, I turned on post search again in the theme settings. And the Ajax search on the site again works with the query “Arcos”.

As soon as I add the word “Arcos” to a post, the Ajax search on the site for “Arcos” stops working.

There are no problems with any other search queries, ONLY with “Arcos”.

I checked this error on a test server where there are no third party plugins. The error is repeated on it.

I ask for help with this problem.

Problematic post: https://chefsadvice.ru/kovanyj-nozh-na-kuhne-naskolko-opravdana-dorogaya-pokupka/

Problematic post on the test site: https://v2.chefsadvice.ru/kovanyj-nozh-na-kuhne-naskolko-opravdana-dorogaya-pokupka/

For example:
http://joxi.ru/KAg8Q77fEq7V3r – does not find Arcos request

http://joxi.ru/YmEnL11fwXqjo2 – everything is ok, finds the Wuesthof request.

P.S
Sorry for my English.

#260284 Copied Theme version: 7.1.2 WooCommerce version: 4.7.0

5 Answers

Olga Barlow

Support staff

November 19, 2020 at 19:23

Hello,

Do you use search by SKU? Provide us with WP Dashboard and FTP access to your site to check the issue in more detail.

Regards

#260415 Copied

poganecz

Participant

November 20, 2020 at 10:03

Hello.

Yes, i use search by SKU.

Please contact administrator
for this information.

#260482 Copied

Rose Tyler

Support staff

November 21, 2020 at 11:10

Hello,

I’ve disabled “Search By SKU” and it works. Keep this option disabled or change SKU numbers – https://prnt.sc/vnarwv https://prnt.sc/vnas4u , they should not be the same as titles of products.

Regards

#260605 Copied

poganecz

Participant

November 21, 2020 at 15:37

Thanks for the help. But a search by article is needed. And I cannot replace the articles for the goods. Do you plan to fix this error in future updates of the theme?

#260643 Copied

Rose Tyler

Support staff

November 22, 2020 at 10:22

SKU should be a unique number that doesn’t repeat anywhere.

Regards

#260692 Copied
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