Hello,
Could you, please, provide us with temporary WP Dashboard access to your site and with link to your product to check the issue in more detail?
Regards
Hello,
Could you, please, provide us with temporary WP Dashboard access to your site and with link to your product to check the issue in more detail?
Regards
Hello,
You use the Lazy loading option of the SG Optimizer plugin, In this case you need to disable Lazy loading option in theme settings http://prntscr.com/vonf3i If you want to use theme option then disable plugin option. You can’t use both at the same time.
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Hello,
Check now, please.
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Hello,
Check now.
We have added custom code to Custom CSS to hide it.
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Hello,
1) I don’t see the issue with the off-canvas mini cart while adding to cart https://gyazo.com/122cb7a90c4cac35ed51cf96d50a1f7e
2) Mobile menu also works fine https://gyazo.com/8b0fee2e9b74f18d1f71616c3f017611
Clear the browser cache and cookies.
Regards
Hello,
Our theme does not have options to edit the permalinks structure. All the available options for this come from WooCommerce plugin, you can find them in Settings > Permalinks.
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Hello,
We have all the speed optimization options that we have in our theme and enabled the cache plugin. We don’t have any other settings to speed up theme.
We are not sure about bulk products editing, it would be better if you ask WooCommerce plugin support about this https://wordpress.org/support/plugin/woocommerce/
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Hello,
There are no such options by default, unfortunately. If you want to search by the attribute you may look for third-party search plugin that allows this.
Product attributes are displayed on the Additional Information tab by default. If you want to display them in any other place it requires additional customization. You can submit customization request here.
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Hello,
1) Check the products now.
4) Unfortunately, there is no way to separate it with the existing HTML structure of the page.
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Hello,
Provide us with link to your product and temporary WP Dashboard and FTP access to your site to check the issue in more detail and help you.
Regards
Hello,
I see that the sale label is hidden by the custom code http://prntscr.com/voloe3
Check the custom CSS area and remove the mentioned code
.onsale.left {
display: none;
}
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Hello,
Tell me what bg color or bg image do you want to use there? What text color and input color should be there? And we’ll provide you custom code to implement that.
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Hello,
1) Describe the issue with the Recently viewed products in more detail.
2) Read this post https://wordpress.org/support/topic/exclude-categories-from-related-products/
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Hello,
I have tried to edit products and don’t see the issue with this https://gyazo.com/dd700e6c3336b241888a593f71378fe2
Regards
Hello,
Yes, clear the CDN cache if you use the CDN.
If it does not help then provide us with WP Dashboard and FTP access to your site. Also, install the Cloudflare plugin and log in to your account to allow us to clear the cache after changes.
Regards
Hello,
Could you, please, answer our previous questions?
1) Why you do not want to use the plugin that comes bundled with our theme?
2) Does WooCommerce Wishlists showing on the products when a default WC theme (Storefront) is activated on your site?
3) Provide us with WP Dashboard access to your site.
Regards
Hello,
Check now, please.
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Hello,
Take our apologies but we don’t have any other options to speed it up. We can only offer you refund.
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Hello,
We can’t guarantee compatibility with the third-party plugins that do not come bundled with our theme. Provide us with the WP Dashboard and FTP access to your site to check the issue and tell you if we could fix it.
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Hello,
Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.
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Hello,
1) Try to disable all the third-party plugins that do not come bundled with our theme like chat, Google Ads, facebook etc, clear the cache and test site after that. Do you still have the same issue with the loading?
2) Check the server error logs. Do you have any errors there?
Regards
Hello,
Read this post https://www.searchenginewatch.com/2018/04/20/how-to-force-google-to-recrawl-your-website/
Unfortunately, our support does not include the SEO service https://themeforest.net/page/item_support_policy
If you need help with the SEO you may contact WPKraken team.
Regards
Hello,
Could you, please, provide us with temporary WP Dashboard access to your site to check the issue in more detail and help you?
Regards
Hello,
We were able to improve the speed results a little bit:
Before https://gtmetrix.com/reports/www.petphotowall.com/wKePhzYI/
After https://gtmetrix.com/reports/www.petphotowall.com/yy1Koirg/
But check the list of enabled plugins and turn off the plugins that you don’t use. Third-party plugins that you keep enabled call a lot of additional scripts that also slows down the site.
Regards
Hello,
Our theme uses the MC4WP. If you also need Mailchimp for WooCommerce you can use it. But read the plugin description to make sure that you really use it.
We would recommend you to optimize the images to reduce the page size and check the list of the active plugins http://prntscr.com/vojpeb Disable plugins that you don’t really use because scripts of your plugins take 1.8MB
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Hello,
Check the social icons on mobile now.
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Hello,
We answered you here https://www.8theme.com/topic/item-name-length/#post-260840 and corrected the code to make it work. Check your site now. Close the topic that you don’t need from your side.
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Hello,
Provide us also with FTP access, please. We need to check the issue in more detail.
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Hello,
1) Check the categories on mobile now.
2) Check the banner.
3) Check now.
Regards