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Viewing 30 posts - 12,751 through 12,780 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 26, 2020 at 18:33

    Hello,

    We suppose that plugin calls the necessary scripts only if detects the newsletter shortcode in the page content. Our newsletter popup content appears using Ajax. Contact plugin author to find out if they would allow using shortcode for elements that called using Ajax.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 26, 2020 at 18:18

    Hello,

    1) Place the logo element into 6-7 columns if you want to make it 425px width http://prntscr.com/vqp2yz
    2) After that set the 425px width using width bar.
    If it does not help then provide us with the WP Dashboard access to check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 26, 2020 at 17:51

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 26, 2020 at 17:05

    Hello,

    You can use the Reset header option http://prntscr.com/vqnm38 Reset header and then save options and refresh the page. After that, you can go to Theme Options > Header builder and import any other layout of the header using header templates http://prntscr.com/vqnmsu
    Or create it from scratch https://youtu.be/MpBTTI5Ji-I

    If you need assistance with this just let me know what header layout you would like to implement and provide temporary WP Dashboard access. I’ll do my best to help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 26, 2020 at 17:01

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 26, 2020 at 16:26

    Hello,

    1) Install and activate the Loco Translate plugin. After that go to Loco Translate > Plugins > WooCommerce > edit translation and change the text to what you need.

    2) Go to Loco Translate > Themes > XStore > create translation for the XStore theme and translate the mentioned strings.

    3) Our theme allows to build footer using Elementor, there is no need to use Elementor Pro option for this. Just go to Elementor > Settings > enable Elementor for the Static Blocks https://www.8theme.com/documentation/xstore/support/static-blocks/
    After that go to Static Blocks > create footer block using Elementor page builder.
    Then go to Appearance > Footer > add the Static Block widget to Footer widget area and choose newly created Static block. Save widget.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 26, 2020 at 15:43

    Hello,

    Wider that site container? Use the stretch row option to stretch the row with the content inside and make it full width.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 26, 2020 at 15:18

    Hello,

    We have a lot of requests during these days, so take our apologies for the delay. We need a little bit more time.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 26, 2020 at 15:14

    Hello,

    Contact your hosting provider to get FTP or SFTP access to your server. SSH is not suitable to edit files code if we need it.

    You won’t be able to import Elementor version correctly using only xml files because general options, headers can’t be imported from the Dashboard, only pages, products, media. So, it would be better if we find the reason of the problem and fix it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 26, 2020 at 15:10

    Hello,

    3) We made changes in the XStore core plugin files. Fix will be included in the next theme update, so you won’t lose the changes.

    4) We improved the previously used code and added code for the hover effect

    /*cod daniel- slider prod hompage -  */
    
    .carousel-area .product-slide {
    	padding: 10px 12px;
    }
    .carousel-area .product-slide .content-product {
        border-color: #434343;
        background: white;
        border-radius: 4px;
    		box-shadow: 1.5px 2px 4px rgba(0,0,0,0.1);
    }
    .carousel-area .product-slide .content-product:hover, .content-product:hover {
    	box-shadow: 0 7px 20px rgba(0,0,0,.19), 0 3px 6px rgba(0,0,0,.23);
    	
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 26, 2020 at 15:07

    Hello,

    1) Just add the footer static block to footer widget area and choose to show it for all the languages http://prntscr.com/vqkymp

    2) Translate your footer static block to other languages http://prntscr.com/vqkzzp

    3) There is no need to choose the custom footer for the page after that. Just use inherit option http://prntscr.com/vql0yo

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 26, 2020 at 14:41

    Hello,

    2. If default WooCommerce functionality does not work even with the defualt theme then our theme is not the reason of the issue. I have reinstalled the WooCommerce plugin and category image works.
    3. Your theme is up to date.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 26, 2020 at 14:01

    Hello,

    Translate theme https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    You’ll be able to find this string in theme translation files.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 26, 2020 at 14:00

    Hello,

    Could you, please, explain the difference in more detail http://prntscr.com/vqjdwa ?
    Do you want to remove the border? Because text styles are exactly the same as the button from your screenshot.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 26, 2020 at 13:41

    Hello,

    You can submit refund request here https://themeforest.net/refund_requests/new

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 26, 2020 at 13:19

    Hello,

    Replace the previous code by this one

    .content-product .stock, .content-product .available-on-backorder {
        background-color: transparent;
        color: red;
        bottom: 10px;
        top: unset;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 26, 2020 at 13:15

    Hello,

    In this case we would recommend you to use the Image Carousel element http://prntscr.com/vqibbr

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 26, 2020 at 13:09

    Hello,

    You don’t need to edit styles to change the logo size because we have theme options for these purposes.
    Go to Theme Options > Header builder > edit the width of the Logo element + manage the Logo image width within the logo block using Logo settings https://gyazo.com/b3eae63898c7f976c713910c4d5ed7ea

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 26, 2020 at 12:54

    Hello,

    We found that js error appears if DataLogics plugin is enabled.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 26, 2020 at 12:47

    Hello,

    Our experts will continue their work in the evening, so the blank page issue is not caused by our changes. Did you install any additional plugins during this time or maybe update something? Because I see js error http://prntscr.com/vqhnt8

    Single product issue was fixed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 26, 2020 at 12:39

    Hello,

    What newsletter plugin do you use? Did you take that shortcode from the plugin documentation? Does it work with the default theme on the simple page?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 26, 2020 at 12:36

    Hello,

    Take our apologies if you faced any inconvenience using our theme!
    New theme updates won’t include the old header structures, unfortunately.
    But if you provide us with temporary WP Dashboard access to your site we’ll be able to help you with migration to header builder and create the header exactly as you have it at this moment.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 26, 2020 at 12:13

    Hello,

    What browser do you use? Check if you have the mentioned issue in another browser.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 26, 2020 at 12:10

    Hello,

    Fixed. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 26, 2020 at 11:45

    Hello,

    Provide us with temporary WP Dashboard and FTP access to your site to check the issue in more detail, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 26, 2020 at 11:40

    Hello,

    Thank you.
    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 26, 2020 at 11:28

    Hello,

    Submit customization request here, please. Because we are unable to provide support for customizations under our Support Policy.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 26, 2020 at 11:26

    Hello,

    We always work on theme speed improvements but site speed depends not just on the theme.
    We would recommend you to contact optimization experts here for assistance with site optimization. Our support is able to help you with theme options (Theme Options > Speed optimization) but individual site optimization is outside the scope of our support and we don’t have experts for individual site optimization.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 26, 2020 at 11:16

    Hello,

    Provide us with WP Dashboard and FTP access and we’ll check the issue on your site and why our update does not fix the problem for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 25, 2020 at 23:28

    Hello,

    Fixed. We make some server optimization and it caused the mentioned issue. Take our apologies.

    Regards

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Viewing 30 posts - 12,751 through 12,780 (of 30,391 total)
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