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Viewing 30 posts - 12,691 through 12,720 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 13:49

    Hello,

    1) Could you, please, contact your hosting provider and ask if there are no limits for the outgoing/ingoing connections? To activate the theme your server should send the request to our server, our server checks the request and sends the response. Your server should get the response. If it does not work then there are some limits.
    2) Check availability of 136.243.62.35 from your source IP address.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 13:23

    Hello,

    1) You can adjust the slider height/width using the slider settings depending on the type of the slider. Read the Revolution slider documentation https://www.sliderrevolution.com/documentation/module-layout/#breakpoints
    https://www.sliderrevolution.com/faq/responsive-content/

    2) What element do you use to add the video? You can limit the width of any element by the column width where it’s placed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 12:48

    Hello,

    Did you remove the site? Don’t see it anymore to answer your question http://prntscr.com/vsszqk

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 12:42

    Hello,

    It depends on what design you use http://prntscr.com/vssrpa
    You can edit grid template and enable the link to your post http://prntscr.com/vsssih
    If you want to use the separate link for every image then it would better to use the Image Gallery http://prntscr.com/vssulz but it won’t be Masonry.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 12:34

    Hello,

    Thank you. We have passed the issue to our developers. I’ll inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 12:30

    Hello,

    2) Add the following code to Theme Options > Custom CSS

    .price_slider_amount {
        flex-wrap: wrap;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 12:25

    Hello,

    These strings should be available for translation in the String translator. If you don’t have it there, provide us with WP Dashboard access to your site and we’ll check.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 12:10

    Hello,

    If you read that article you understand that

    Cross-sells are products that you promote in the cart, based on the current product. They display on the cart page underneath the cart products table with a thumbnail image.

    There is no option to show it on single product by default. If you want to show them also on the single product it requires additional customization. By default Single product displays the Upsells.

    Related Products is a section on some templates that pulls products from your store that share the same tags or categories as the current product.
    These products cannot be specified in the admin, but can be influenced by grouping similar products in the same category or by using the same tags.

    Would you be so kind to read the articles we provide before submitting the new questions?
    It will save your time and time of our support.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 12:06

    Hello,

    You are using header built with the Elementor header builder. So, contact plugin author to get such effect because it looks that it does not have it by default. Header built using the XStore header bulder includes such effect but we are not responsible for header built using Elementor builder because it’s not our theme functionality.

    If you want we can help you to build the header using the XStore header builder if you provide us with WP Dashboard access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 11:57

    Hello,

    1) Provide us also with FTP access to your site to help with this.

    2) It’s because you use 2 elements on your page: the first one is the WooCommerce products element and the second one is WooCommerce block http://prntscr.com/vsqwcs Remove the block if you don’t want to show it there.
    3) There is no need to use the sharp http://prntscr.com/vsrwef + Recent media displays media by hashtag that you published within the last 24 hours https://developers.facebook.com/docs/instagram-api/reference/hashtag/recent-media/ . So, if you published nothing then it will be empty. In this case, you can use the top media type instead of the Recent.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 11:47

    Hello,

    I checked your site and don’t see a difference between the logged-in version and logged-out https://gyazo.com/0d9b6b644a08c4975e57dc348c4f9cb5

    Could you, please, provide us with screenshots of the problem?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 11:40

    Hello,

    You are welcome. You may try the Product page shortcode to display the content of the single product on the home page https://docs.woocommerce.com/document/woocommerce-shortcodes/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 11:37

    Hello,

    Use the following conditions to apply header for the EN version http://prntscr.com/vsrch8

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 11:02

    Hello,

    Go to Theme Options > Custom CSS and add the below code

    .filter-wrap .filter-content {
        flex-wrap: wrap;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 10:36

    Hello,

    I checked your site and see the WooCommerce plugin in the plugins list and the WooCommerce menu https://gyazo.com/0ad006e2feb0f3cf6b6c4868b85e7b67
    So, have you sorted out?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 10:23

    Hello,

    Just create a header using header builder https://www.youtube.com/playlist?list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG before updating the theme to the new version.
    Or provide us with WP Dashboard access and we’ll help you with header creation.

    Regards
    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 10:21

    Hello,

    Nope, did not look for such plugins and did not face it on the clients’ sites to suggest you something.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 10:20

    Hello,

    We tried to add our account and did not face the issue http://prntscr.com/vspkxv
    So, try again and be sure that you use the Business account type.
    Or try to generate token here https://www.8theme.com/new-instagram-api/ and provide it in the private content area.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 10:13

    Hello,

    I have checked your site and don’t see the mentioned issue anymore https://gyazo.com/91eee4a015af4b07faade062ced732a7 Have you sorted out?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 10:13

    Hello,

    I have checked your site and don’t see the mentioned issue anymore https://gyazo.com/91eee4a015af4b07faade062ced732a7 Have you sorted out?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 10:06

    Hello,

    Provide us with WP Dashboard and FTP access to your site. We’ll check your problem on an exceptional basis but if you need any other additional customization contact the customization team.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 10:02

    Hello,

    We are glad to hear that you sorted out.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 27, 2020 at 19:44

    Hello,

    Take our apologies if you faced any inconvenience installing our theme. Could you, please, provide us with WP Dashboard access to your site? We’ll check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 27, 2020 at 19:42

    Hello,

    Try now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 27, 2020 at 19:40

    Hello,

    Problem could be related to cache plugin or to your migration. Provide us with temporary WP Dashboard access to your site. We’ll check how it works with the default WooCommerce theme Storefront. If you have the same issue with the Storefront we can do nothing in this case.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 27, 2020 at 19:38

    Hello,

    What is the link to your Dashboard http://prntscr.com/vrf5xj ?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 27, 2020 at 19:35

    Hello,

    We don’t have option to show the additional image of the variation below the variations list http://prntscr.com/vrf3l3
    BUt using the variation gallery feature you can upload the gallery images for your variation and show it herehttp://prntscr.com/vrf481

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 27, 2020 at 19:32

    Hello,

    Yes, it’s safe to update theme.
    We used the Multiple headers option and created an additional header for the additional languages, chose conditions to show it, and chose the necessary menu for that header in the menu settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 27, 2020 at 19:29

    Hello,

    Don’t see that our support staff recommend you exactly that code. Anyway, I removed that and hide the price using custom CSS. Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 27, 2020 at 19:20

    Hello,

    Add account http://prntscr.com/vreuq2 using Business type. Don’t remove the token. After that reply back and provide us with FTP access to your site.

    Regards

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Viewing 30 posts - 12,691 through 12,720 (of 30,391 total)
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