Hello,
Provide us with WP Dashboard and FTP access to your site. We’ll check the issue in more detail.
Regards
Hello,
Provide us with WP Dashboard and FTP access to your site. We’ll check the issue in more detail.
Regards
Hello,
Great, glad to hear that.
Regards
Hello,
Do you want to adjust the top/bottom margins of the logo or which one http://prntscr.com/vt243f ?
Regards
Hello,
Keep this option enabled in the Revolution slider settings http://prntscr.com/vt22f3
You can use the Lightshot screenshot tool to share the screenshot in the future.
Regards
Hello,
Problem is caused by the YITH WooCommerce Badge Management plugin, it changes the HTML structure of the custom product slider that we use for the product gallery and that’s why it does not work. Provide us with FTP access to your site to check if we could add compatibility with that plugin. If not then you will need to use the default WooCommerce gallery instead of the custom XStore gallery slider.
Regards
Hello,
Check now.
Regards
Hello,
What FTP host should we use?
Regards
Hello,
Are you talking about Revolution slider or Slider element or Products slider? Could you, please, provide us with link to your site and screenshot of the element that you are talking about?
Regards
Hello,
Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.
Regards
Hello,
Problem appears because you connected Business Instagram account like personal http://prntscr.com/vt13eq
Remove the key and add the Business Instagram account http://prntscr.com/vt1429
Regards
Hello,
Provide us with link to your product and temporary WP Dashboard access to your site to check the issue in more detail and help you.
Regards
Hello,
Go to Theme Options > WooCommerce > > Shop elements > Variation swatches > Swatch Position > choose disable.
Regards
Hello,
We have checked the mentioned product with the default WooCommerce theme Storefront and see the same breadcrumbs http://prntscr.com/vt0uwh
Contact SEO plugin authors to make sure that you set all the necessary settings correctly.
We’ll be able to fix the issue if it appears with our theme only but if it does not work even with the default theme we can’t help in this case. So, make it work with the default theme first and then contact us if you still have the issue with our theme.
Regards
Hello,
Do you mean that you want to get the secondary menu with the icons http://prntscr.com/vt0a6f and the mega menus? Or you need just the mega menus static blocks from those versions?
Regards
Hello,
We’ll try to find a solution ASAP.
Regards
Hello,
Could you, please, provide us with FTP access to your site to check the issue in more detail?
Regards
Hello,
Sale price works ok with the parent theme http://prntscr.com/vsznqj
Child theme includes the custom code for the price that causes the issue. We are not responsible on the custom code you use. So, check the code and improve it.
Regards
Hello,
There is no such option by default but you may check the third-party plugins, for example
https://wordpress.org/plugins/woo-price-per-unit/
https://woocommerce.com/products/measurement-price-calculator/ if it suits your needs.
Regards
Hello,
The mentioned error is a known error and is related to the Elementor plugin, it’s not our theme issue https://wordpress.org/support/topic/uncaught-error-call-to-undefined-function-wc_get_chosen_shipping_method_ids/ not to our theme. So, contact Elementor plugin support to fix this https://wordpress.org/support/plugin/elementor/
Till the issue is fixed deactivate the tax calculus on Woocommerce > General.
Regards
Hello,
Provide us with FTP access to your site to check the issue in more detail.
Regards
Hello,
Could you, please, provide us with temporary WP Dashboard and FTP access to your site to check the issue in more detail?
Regards
Hello,
Use the full-width layout instead of the full-screen http://prntscr.com/vsx6ur Check now.
Regards
Hello,
Use the Loco translate plugin for these purposes https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
Translate theme and also XStore Core plugin.
Regards
Hello,
Bundled plugins included in our theme do not require activation if you want to update them. Just follow the documentation https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Do you have any issues while trying to update plugin?
Also, read more about bundled plugins https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
Regards
Hello,
Use the Elementor responsive options to align items as you need for the table or mobile device http://prntscr.com/vswmij , change paddings etc.
Regards
Hello,
Could you, please, provide us with WP Dashboard access to your site to check the settings and help you?
Regards
Hello,
A) It disappears from the hover if Add To Cart With Quantity (Simple Products) option is enabled. Do you want to duplicate the add to cart button for both: below the product and on hover?
D) There is no option to enable Buy now button on the grid instead of the compare button.
You can’t switch the add to cart button and wishlist button. YOu can just disable the q-ty on grid and show the default Add to cart button instead http://prntscr.com/vswgbs
Regards
Hello,
We’ll close the topic.
Regards
Hello,
Point is that we use the default WooCommerce functions to display the information of the mini cart and don’t have any extra options for this. So, if you want to change the content of this you can do this only by additional cutomization.
Regards
Hello,
You have the brand Attribute (Products > Attribute). Edit this and change the slug of that attribute to our-brands for example because it conflicts with the Brand option.
Reards