Forum Replies Created

Viewing 30 posts - 12,661 through 12,690 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 19:43

    Hello,

    Provide us with WP Dashboard and FTP access to your site. We’ll check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 19:31

    Hello,

    Great, glad to hear that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 19:30

    Hello,

    Do you want to adjust the top/bottom margins of the logo or which one http://prntscr.com/vt243f ?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 19:29

    Hello,

    Keep this option enabled in the Revolution slider settings http://prntscr.com/vt22f3
    You can use the Lightshot screenshot tool to share the screenshot in the future.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 19:26

    Hello,

    Problem is caused by the YITH WooCommerce Badge Management plugin, it changes the HTML structure of the custom product slider that we use for the product gallery and that’s why it does not work. Provide us with FTP access to your site to check if we could add compatibility with that plugin. If not then you will need to use the default WooCommerce gallery instead of the custom XStore gallery slider.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 19:19

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 18:51

    Hello,

    What FTP host should we use?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 18:44

    Hello,

    Are you talking about Revolution slider or Slider element or Products slider? Could you, please, provide us with link to your site and screenshot of the element that you are talking about?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 18:43

    Hello,

    Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 18:39

    Hello,

    Problem appears because you connected Business Instagram account like personal http://prntscr.com/vt13eq
    Remove the key and add the Business Instagram account http://prntscr.com/vt1429

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 18:35

    Hello,

    Provide us with link to your product and temporary WP Dashboard access to your site to check the issue in more detail and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 18:34

    Hello,

    Go to Theme Options > WooCommerce > > Shop elements > Variation swatches > Swatch Position > choose disable.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 18:29

    Hello,

    We have checked the mentioned product with the default WooCommerce theme Storefront and see the same breadcrumbs http://prntscr.com/vt0uwh
    Contact SEO plugin authors to make sure that you set all the necessary settings correctly.
    We’ll be able to fix the issue if it appears with our theme only but if it does not work even with the default theme we can’t help in this case. So, make it work with the default theme first and then contact us if you still have the issue with our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 17:59

    Hello,

    Do you mean that you want to get the secondary menu with the icons http://prntscr.com/vt0a6f and the mega menus? Or you need just the mega menus static blocks from those versions?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 17:46

    Hello,

    We’ll try to find a solution ASAP.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 17:44

    Hello,

    Could you, please, provide us with FTP access to your site to check the issue in more detail?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 17:32

    Hello,

    Sale price works ok with the parent theme http://prntscr.com/vsznqj
    Child theme includes the custom code for the price that causes the issue. We are not responsible on the custom code you use. So, check the code and improve it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 16:08

    Hello,

    There is no such option by default but you may check the third-party plugins, for example
    https://wordpress.org/plugins/woo-price-per-unit/
    https://woocommerce.com/products/measurement-price-calculator/ if it suits your needs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 15:55

    Hello,

    The mentioned error is a known error and is related to the Elementor plugin, it’s not our theme issue https://wordpress.org/support/topic/uncaught-error-call-to-undefined-function-wc_get_chosen_shipping_method_ids/ not to our theme. So, contact Elementor plugin support to fix this https://wordpress.org/support/plugin/elementor/
    Till the issue is fixed deactivate the tax calculus on Woocommerce > General.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 15:53

    Hello,

    Provide us with FTP access to your site to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 15:49

    Hello,

    Could you, please, provide us with temporary WP Dashboard and FTP access to your site to check the issue in more detail?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 15:45

    Hello,

    Use the full-width layout instead of the full-screen http://prntscr.com/vsx6ur Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 15:27

    Hello,

    Use the Loco translate plugin for these purposes https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    Translate theme and also XStore Core plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 15:26

    Hello,

    Bundled plugins included in our theme do not require activation if you want to update them. Just follow the documentation https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    Do you have any issues while trying to update plugin?

    Also, read more about bundled plugins https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 15:21

    Hello,

    Use the Elementor responsive options to align items as you need for the table or mobile device http://prntscr.com/vswmij , change paddings etc.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 15:16

    Hello,

    Could you, please, provide us with WP Dashboard access to your site to check the settings and help you?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 15:13

    Hello,

    A) It disappears from the hover if Add To Cart With Quantity (Simple Products) option is enabled. Do you want to duplicate the add to cart button for both: below the product and on hover?

    D) There is no option to enable Buy now button on the grid instead of the compare button.
    You can’t switch the add to cart button and wishlist button. YOu can just disable the q-ty on grid and show the default Add to cart button instead http://prntscr.com/vswgbs

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 13:53

    Hello,

    We’ll close the topic.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 13:53

    Hello,

    Point is that we use the default WooCommerce functions to display the information of the mini cart and don’t have any extra options for this. So, if you want to change the content of this you can do this only by additional cutomization.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2020 at 13:52

    Hello,

    You have the brand Attribute (Products > Attribute). Edit this and change the slug of that attribute to our-brands for example because it conflicts with the Brand option.

    Reards

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Viewing 30 posts - 12,661 through 12,690 (of 30,391 total)
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