Woocommerce disappeared after update, missing SHOP button

This topic has 8 replies, 3 voices, and was last updated 3 years, 3 months ago ago by Olga Barlow

  • Avatar: theo
    theo
    Participant
    November 27, 2020 at 12:25

    Woocommerce disappeared after update, missing SHOP button
    i am facing this missing Woocommerce in my WP panel after latest updates.
    This is very bad, i had closing my products configurations.
    I am unable to reinstal (new configuration!) because plugin installer say that cannot do it cause the folder is already existing.

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2020 at 13:24

    Hello,

    Describe the problem in more detail with screenshots. Provide temporary wp-admin and FTP access, so we can take a closer look.

    Use the Lightshot screenshot tool to share the screenshot.
    Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
    If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: theo
    theo
    Participant
    November 27, 2020 at 16:32

    at the latest upgrade, Woocommerce disappear from Plugins Menu

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 27, 2020 at 19:16

    Hello,

    We can’t log in to your Dashboard using credentials that you provided http://prntscr.com/vres21
    You may connect to your server using FTP and check the wp-content/plugins/ folder, remove woocommerce folder there and then install the plugin from Dashboard (Plugins > Add new).

    Regards

    Avatar: theo
    theo
    Participant
    November 28, 2020 at 11:26

    Hello, thank you for your answer… very much!
    But we are afraid to remove this folder, we hope that all products Data will stay the same as we compiled before.

    Please contact administrator
    for this information.
    Avatar: theo
    theo
    Participant
    November 28, 2020 at 22:53

    We are asking if we remove the woocommerce folder, our data will stay in the new installation of a new Woocommerce

    Avatar: theo
    theo
    Participant
    November 28, 2020 at 22:54

    go to our site

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 30, 2020 at 10:36

    Hello,

    I checked your site and see the WooCommerce plugin in the plugins list and the WooCommerce menu https://gyazo.com/0ad006e2feb0f3cf6b6c4868b85e7b67
    So, have you sorted out?

    Regards

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