Hello,

Access to your backend just speeds up the resolving of the problem and allows us to check the settings. If you don’t want to give us access then try to add the below code to Theme Options > Custom CSS and check if it fixes your issue

.mpc-callout__heading {
    width: auto !important;
}

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Hello,

Could you, please, provide us with temporary WP Dashboard access to check the mentioned issue?

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Hello,

Provide us with WP Dashboard and FTP access to your site. We’ll check the issue and help you.

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Hello,

In case you want to be able to edit responsive settings of the slider then we would recommend you to use the Revolution slider and follow the documentation https://www.sliderrevolution.com/faq/responsive-content/
We have imported an example of the revolution slider for you, so you can replace existing content by your own according to your needs.
To add it on the home page just edit the page and add the Revolution slider element.
If you use slider image as the background image then you need large-resolution images that will fit the slider width, in other case image will be scaled to cover the width of the slider.

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Hello,

1) Go to Appearance > Menus > create the mobile menu and choose the location http://prntscr.com/vv6eof
2) Go to WPML > Languages > Menu language switcher > choose the mobile menu in the list of menus.

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Hello,

4. Keep this option enabled to fix the issue with the Ajax error of the QV http://prntscr.com/vv50fp
We have fixed the animation of the QV. Check now.

6. Do you want to implement something like this http://prntscr.com/vv62bw ?

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Hello,

We have added menu items as the product categories and pages instead of the custom links and everything works fine.
Check now.

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Hello,

Page speed depends on many factors: theme optimization, number of plugins that you use, server settings, CDN etc https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ We don’t have advanced site optimization experts because individual site optimization is outside the scope of our support. If you need help with the individual site optimization you may contact our partners who specialized in this – WPKraken team.

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Hello,

Use something else than “Check” in the message field. System detects it as a spam comment because you already posted it before.

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Hello,

Nope, unfortunately, changing of the width using global classes using CSS will cause a lot of problems on your site. So, you need to change the classes to change the width.

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Hello,

Could you, please, give our user more permissions http://prntscr.com/vv1dv4 ? We can’t check the plugins settings and File generator settings to check the issue in more detail.

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Hello,

I have removed the changes. Unfortunately, that plugin changes the HTML structure of the product slider and scripts do not work correctly because require another structure.
We won’t be able to add support of that plugin with the custom slider.

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Hello,

Could you, please, update the theme to version 7.2 and XStore to version 3.2 and check if the mentioned issue still persists?

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Hello,

Do you want to make the mega menu also full-width even if it includes the 1 column or just to show it from the start of the parent menu item http://prntscr.com/vv05o8 ?

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Hello,

1) I don’t see the mentioned issue http://prntscr.com/vuzeku
2) I have passed your request to our developers. You can also submit it here https://www.8theme.com/taskboard/
3) We can do nothing with this. It’s related to your server speed and settings. We are working on optimization of the header and product builder but at this moment there is not quick fix for this.
4) Yes, you edit the default template. While you editing the custom template you get notification about this http://prntscr.com/vuziwv When you use the global save option you save all the changes you made and you revert back to the default template. Use the save template option to save only the template that you editing at this moment http://prntscr.com/vuzkcn
5) Yes, because if you duplicate the template you need to choose the conditions first (where to show it) before editing.
6) We’ll try to improve this but I’m not sure if this is possible from the technical side.
7), 8) It looks like some kind of bug. I have passed the issue to our developers. I’ll inform you once they fix the problem.

Regards