Thank you. We have passed your issue to our developers. I’ll inform you once they fix the problem.
Regards
Olga Barlow
Participant
December 3, 2020 at 13:06
Hello,
Do you want to make the mega menu also full-width even if it includes the 1 column or just to show it from the start of the parent menu item http://prntscr.com/vv05o8 ?
Regards
Olga Barlow
Participant
December 3, 2020 at 13:04
Hello,
Our theme supports the mentioned multivendor plugin but theme does not include the special elements for the single product builder to display multivendor info because our theme supports a lot of multivendor plugins and we can’t add special elements for all the existing multivendor plugins.
Could you, please, provide us with link to your site, temporary Dashboard and FTP access and tell us where and what vendor information would you like to display on the single product? We’ll try to help you to show it using the shortcodes and HTML block element of the single product builder.
Regards
Olga Barlow
Participant
December 3, 2020 at 12:52
Hello,
1) I don’t see the mentioned issue http://prntscr.com/vuzeku
2) I have passed your request to our developers. You can also submit it here https://www.8theme.com/taskboard/
3) We can do nothing with this. It’s related to your server speed and settings. We are working on optimization of the header and product builder but at this moment there is not quick fix for this.
4) Yes, you edit the default template. While you editing the custom template you get notification about this http://prntscr.com/vuziwv When you use the global save option you save all the changes you made and you revert back to the default template. Use the save template option to save only the template that you editing at this moment http://prntscr.com/vuzkcn
5) Yes, because if you duplicate the template you need to choose the conditions first (where to show it) before editing.
6) We’ll try to improve this but I’m not sure if this is possible from the technical side.
7), 8) It looks like some kind of bug. I have passed the issue to our developers. I’ll inform you once they fix the problem.
I see that images are missing even for the desktop version http://prntscr.com/vuxxnn
It looks that there is some problem with your SSL protocol. Contact your hosting provider to fix the SSL issue. And reply back if you still have a missing image after that.
Regards
Olga Barlow
Participant
December 3, 2020 at 11:28
Hello,
Nope, still the same http://prntscr.com/vuxv3c
Could you create admin user from Users > Add new? It’s much easier. You’ll be able to change the password once we finish.
Regards
Olga Barlow
Participant
December 3, 2020 at 11:12
Hello,
You are welcome. You may play with the image size according to your needs. We have reduced the image height and increased the image width. Check it. If you still need it smaller/bigger edit the image by yourself.
Regards
Olga Barlow
Participant
December 3, 2020 at 10:57
Hello,
It looks the issue was related to some server limits. We have updated it manually using the file manager.
Add the below code to fix the issue with the images
What issues with the variation swatches do you have? Provide us with link to the product with the issue.
Regards
Olga Barlow
Participant
December 3, 2020 at 10:51
Hello,
Nope, switch just for a few mins. Only widgets could be messed up after switching, so open the Appearance > WIdgets tab before switching to be able to move the widgets to the correct area after switching back.
Regards
Olga Barlow
Participant
December 3, 2020 at 10:49
Hello, @finleydesign
Take our apologies for the delay in answering. Try to download Roboto font from https://fonts.google.com/specimen/Roboto
After that upload it using XStore > Custom Fonts. Then go to Theme Options > Typography > choose the uploaded font. Check the font loading speed after that.
Regards
Olga Barlow
Participant
December 3, 2020 at 10:27
Hello,
Everything is ok while editing the page http://prntscr.com/vuwdry But styles do not work once you check the page without editor. I see that you use the CDN cache. Try to clean the CDN cache, Elementor saves styles to additional files and if the old file is cached you won’t see the changes. Or enable inline styles instead of file in Elementor > Settings > Advanced > CSS Print Method > Internal Embedding.
There is the following error in your changelog that is the reason of the problem [substitute:error] [pid 1312] AH01328: Line too long, URI /wp-admin/admin-ajax.php, referer https://...../wp-admin/customize.php?autofocus%5Bpanel%5D=header-builder
It caused by the server limit SubstituteMaxLineLength. We already had the clients with such issue https://www.8theme.com/topic/internal-server-error-2-2/#post-234594 Contact your hosting provider and ask to increase the mentioned limit to 10 or 20MB. It helped the client.
Regards
Olga Barlow
Participant
December 2, 2020 at 20:06
Hello,
1) What fonts are missing? We checked the site and don’t see the issue with the fonts. Provide screenshots for better understanding.
All we can do is to contact Quform plugin support from our site and ask for help with the mentioned issue. In case the plugin author won’t be able to help then we also can do nothing, unfortunately, because the theme author can’t do improvements in the bundle plugin code.
So,
1) provide us with WP Dashboard and FTP access to your site
2) Describe your actions step by step to reproduce the issue. Maybe provide screenshots for better understanding.
3) Do you have any errors in your mail server error log?
Regards
Olga Barlow
Participant
December 2, 2020 at 18:37
Hello,
1) Unfortunately, there is no such option in our theme.
2) Provide us with temporary WP Dashboard and FTP access to your site. We’ll check the issue in more detail.
3) Add the following code to Theme Options > Custom CSS
span.onsale, .yith-wcbm-badge {
z-index: 4;
}
Regards
Olga Barlow
Participant
December 2, 2020 at 18:31
Hello,
Issue was caused by custom CSS. We have removed the code. Check now.
Regards
Olga Barlow
Participant
December 2, 2020 at 18:18
Hello,
Provide us with link to your product, temporary WP Dashboard and FTP access. We’ll check.
Regards
Olga Barlow
Participant
December 2, 2020 at 18:16
Hello,
Problem caused by the custom code that you added to your child theme style.css http://prntscr.com/vuh77c
Remove .stock {display: none;}
Regards
Olga Barlow
Participant
December 2, 2020 at 18:11
Hello,
Take our apologies for the delay in answering. We need more time to find out what is the reason of the mentioned issue. Could you, please, provide us with the server error log? I see the 502 error in console http://prntscr.com/vuh3j0 and we need to understand what error appears in the server logs.
Regards
Olga Barlow
Participant
December 2, 2020 at 16:50
Hello,
I have checked your site and don’t see the issue with the slider image or text styles http://prntscr.com/vufdcs
Could you tell me on what page you have this issue?
Regards
Olga Barlow
Participant
December 2, 2020 at 16:47
Hello,
Would you be so kind to provide us with temporary WP Dashboard access? We’ll create an example for you on your site and then send you screenshot of options you need to use to add more items? It will be faster than long explanations.
This feature is currently unavailable. However, there is an option that allows sending different templates to customers from different countries.
It is “Apply to billing countries” in the rules section in the right side of email template. You can create multi templates then change email contents with these respective country languages, then apply to send to countries using that language.
For example, Email Hungarian will be applied for country billing in Hungary, Slovak email will be applied for Slovakia. You can see this image: https://prnt.sc/vibvha and https://prnt.sc/vibxk0
