Hello,
Could you, please, provide us with temporary WP Dashboard and FTP access to your site to check the issue in more detail?
Regards
Hello,
Could you, please, provide us with temporary WP Dashboard and FTP access to your site to check the issue in more detail?
Regards
Hello,
6. Check now.
7. Use Admin string translator to add strings from the Customizer http://prntscr.com/vwazuy And then just use String translator to translate them http://prntscr.com/vwb0mv
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Hello,
Go to Appearance > Widgets > Prefooter > remove Instagram widget from Prefooter widget area.
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Hello,
What version of XStore Core plugin do you have?
Could you, please, provide us with temporary WP Dashboard and FTP access to your site to check? What demo do you want to install?
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Hello,
You are welcome. What browser do you use? Because I don’t see the mentioned issue http://prntscr.com/vw3c5h
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Hello,
Nope, we don’t have any tutorials or docs for the mentioned plugin that you plan to use.
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Hello,
Nope, we don’t have any tutorials or docs for the mentioned plugin that you plan to use.
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Hello,
WPBakery plugin is up to date http://prntscr.com/vw3a41 XStore theme and XStore core plugin are also updated. So, do you need any help with this?
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Hello,
When do you get these warnings? Could you, please, provide us with a temporary WP Dashboard and FTP access to your site to check and help you?
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Hello,
Link that you provided does not work http://prntscr.com/vw37vg
What error do you get while activation theme there?
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Hello,
We have checked your license and don’t see the issues with this. Try to activate the theme again.
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Hello,
We have checked and it seems that our server is blocked in your server settings http://prntscr.com/vvwqd8
Please, contact your hosting provider to unlock our server to be able to activate theme.
Regards
Hello,
Provide us with FTP access to your site, please. It looks like a compatibility issue with the German Market. Probably some hook is missing in our theme.
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Hello,
Check now.
Regards
Hello,
Why do you edit the Men mega menu if you want to create a new mega menu for the Women?
To create the mega menu for the Women go to Static Blocks > сщзн the Men static Block and create Women https://gyazo.com/6a17f0843eb2e23ccc82c6b028102937 and edit it according to your needs, for example, http://prntscr.com/vvuxxo . Then set the created static block as the mega menu for the women menu item.
Regards
Hello,
Can’t log in to your site using credentials that you provided http://prntscr.com/vvumpi
Check them and provide the correct one.
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Hello,
I have passed your issue to our developers. I’ll inform you once they fix the problem.
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Hello,
Could you, please, provide us with FTP access to your site to check the issue in more detail?
Regards
Hello,
Is the email notification still missing? Don’t you get notifications about the reply of our support but get notifications about reply of other users in your topic?
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Hello,
1) Submit customization request here to get help with this because we are unable to provide support for major customizations under our Support Policy. We can help you only with minor CSS styles.
2) Add the below code to Theme Options > Custom CSS
/* ========= To align products ========== */
.main-products-loop .product, .products-loop .product, .carousel-area .product-slide .product {
display: flex;
justify-content: center;
}
.products-loop .ajax-content, .products-loop {
display: flex;
flex-wrap: wrap;
flex: 1;
}
.content-product {
flex-direction: column;
justify-content: space-between;
display: flex;
flex: 1;
}
.content-product .quantity-wrapper {
margin-right: auto;
margin-left: auto;
}
.content-product .product-title a {
min-height: 5ex;
line-height: 2.5ex;
}
/* ========= To align products END ========== */
3) Add the below custom code
.product-details .price {
font-size: 25px;
}
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Hello,
Checked your site and it looks ok http://prntscr.com/vvts6u
Clear the browser cache because Chrome caches the CSS file of theme options https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn/RK%3D2/RS%3DzwqaryCReNAACSfd_oYYPpX0_tw-
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Hello,
XStore core is activated and we are able to edit Static Blocks http://prntscr.com/vvtoi8 and load templates http://prntscr.com/vvtph9
Could you, please, provide a short video of the issue using the Gyazo gif tool?
Regards
Hello,
Need to log in to help you with your issues.
IPs of our experts who will work on your issue 176.98.73.124, 176.98.70.243 and 176.98.70.175.
Add to whitelist them. Because still can’t log in to your backend. Only frontend is available.
Regards
Hello,
IPs of our experts who will work on your issue 176.98.73.124, 176.98.70.243 and 176.98.70.175.
Add to whitelist them. Because still can’t log in to your backend. Only frontend is available.
Regards
Hello,
Yes, the issue was caused by theme bug and was fixed in version 7.2. We have updated theme to version 7.2 and everything is ok.
Regards
Hello,
I don’t understand what plugins or settings you use but it does not allow us to log in to your Dashboard. Even if we are able to log in to the account using frontend form we get the login form again once click the Dashboard link
https://gyazo.com/5dc612afb53a3e53ac3e8b7a552d6477
Could you, please, test the login by yourself and reply back only once you fix the problem and allow us to get access to your Dashboard settings. If you have any black/white list tell us and we’ll provide IPs of our experts.
Regards
Hello,
We don’t have such option in our theme, unfortunately.
Regards
Hello,
I did not edit the page to make any changes. I just enabled the mentioned option, that’s all. Elementor saves styles to file no matter what theme you use if you use another CSS print method. So, clearing of the cache plugin, CDN cache and browser cache solves the issue with the cached file.
Regards
Regards