Forum Replies Created

Viewing 30 posts - 12,511 through 12,540 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2020 at 13:05

    Hello,

    Could you, please, provide us with temporary WP Dashboard and FTP access to your site to check the issue in more detail?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2020 at 13:03

    Hello,

    Paddings work ok even if I disable your Custom CSS http://prntscr.com/vwbfx3

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2020 at 12:29

    Hello,

    6. Check now.

    7. Use Admin string translator to add strings from the Customizer http://prntscr.com/vwazuy And then just use String translator to translate them http://prntscr.com/vwb0mv

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2020 at 00:52

    Hello,

    Go to Appearance > Widgets > Prefooter > remove Instagram widget from Prefooter widget area.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2020 at 00:49

    Hello,

    What version of XStore Core plugin do you have?
    Could you, please, provide us with temporary WP Dashboard and FTP access to your site to check? What demo do you want to install?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2020 at 00:47

    Hello,

    You are welcome. What browser do you use? Because I don’t see the mentioned issue http://prntscr.com/vw3c5h

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2020 at 00:44

    Hello,

    Nope, we don’t have any tutorials or docs for the mentioned plugin that you plan to use.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2020 at 00:44

    Hello,

    Nope, we don’t have any tutorials or docs for the mentioned plugin that you plan to use.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2020 at 00:44

    Hello,

    WPBakery plugin is up to date http://prntscr.com/vw3a41 XStore theme and XStore core plugin are also updated. So, do you need any help with this?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2020 at 00:40

    Hello,

    When do you get these warnings? Could you, please, provide us with a temporary WP Dashboard and FTP access to your site to check and help you?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2020 at 00:38

    Hello,

    Link that you provided does not work http://prntscr.com/vw37vg
    What error do you get while activation theme there?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2020 at 00:35

    Hello,

    We have checked your license and don’t see the issues with this. Try to activate the theme again.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 4, 2020 at 18:07

    Hello,

    We have checked and it seems that our server is blocked in your server settings http://prntscr.com/vvwqd8
    Please, contact your hosting provider to unlock our server to be able to activate theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 4, 2020 at 17:16

    Hello,

    Provide us with FTP access to your site, please. It looks like a compatibility issue with the German Market. Probably some hook is missing in our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 4, 2020 at 17:06

    Hello,

    You missed adding the banner image http://prntscr.com/vvvhmf

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 4, 2020 at 17:00

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 4, 2020 at 16:51

    Hello,

    Why do you edit the Men mega menu if you want to create a new mega menu for the Women?
    To create the mega menu for the Women go to Static Blocks > сщзн the Men static Block and create Women https://gyazo.com/6a17f0843eb2e23ccc82c6b028102937 and edit it according to your needs, for example, http://prntscr.com/vvuxxo . Then set the created static block as the mega menu for the women menu item.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 4, 2020 at 16:26

    Hello,

    Can’t log in to your site using credentials that you provided http://prntscr.com/vvumpi
    Check them and provide the correct one.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 4, 2020 at 16:24

    Hello,

    I have passed your issue to our developers. I’ll inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 4, 2020 at 15:59

    Hello,

    Could you, please, provide us with FTP access to your site to check the issue in more detail?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 4, 2020 at 15:58

    Hello,

    Is the email notification still missing? Don’t you get notifications about the reply of our support but get notifications about reply of other users in your topic?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 4, 2020 at 15:55

    Hello,

    1) Submit customization request here to get help with this because we are unable to provide support for major customizations under our Support Policy. We can help you only with minor CSS styles.

    2) Add the below code to Theme Options > Custom CSS

    /* ========= To align products ========== */
    .main-products-loop .product, .products-loop .product, .carousel-area .product-slide .product {
        display: flex;
        justify-content: center;
    }
    
    .products-loop .ajax-content, .products-loop {
        display: flex;
        flex-wrap: wrap;
        flex: 1;
    }
    .content-product {
        flex-direction: column;
        justify-content: space-between;
        display: flex;
    flex: 1;
    }
    .content-product .quantity-wrapper {
        margin-right: auto;
    		margin-left: auto;
    }
    .content-product .product-title a {
        min-height: 5ex;
        line-height: 2.5ex;
    }
    /* ========= To align products END ========== */
    

    3) Add the below custom code

    .product-details .price {
        font-size: 25px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 4, 2020 at 15:48

    Hello,

    Checked your site and it looks ok http://prntscr.com/vvts6u
    Clear the browser cache because Chrome caches the CSS file of theme options https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn/RK%3D2/RS%3DzwqaryCReNAACSfd_oYYPpX0_tw-

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 4, 2020 at 15:44

    Hello,

    XStore core is activated and we are able to edit Static Blocks http://prntscr.com/vvtoi8 and load templates http://prntscr.com/vvtph9
    Could you, please, provide a short video of the issue using the Gyazo gif tool?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 4, 2020 at 15:39

    Hello,

    Need to log in to help you with your issues.
    IPs of our experts who will work on your issue 176.98.73.124, 176.98.70.243 and 176.98.70.175.
    Add to whitelist them. Because still can’t log in to your backend. Only frontend is available.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 4, 2020 at 15:39

    Hello,

    IPs of our experts who will work on your issue 176.98.73.124, 176.98.70.243 and 176.98.70.175.
    Add to whitelist them. Because still can’t log in to your backend. Only frontend is available.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 4, 2020 at 15:26

    Hello,

    Yes, the issue was caused by theme bug and was fixed in version 7.2. We have updated theme to version 7.2 and everything is ok.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 4, 2020 at 15:18

    Hello,

    I don’t understand what plugins or settings you use but it does not allow us to log in to your Dashboard. Even if we are able to log in to the account using frontend form we get the login form again once click the Dashboard link
    https://gyazo.com/5dc612afb53a3e53ac3e8b7a552d6477
    Could you, please, test the login by yourself and reply back only once you fix the problem and allow us to get access to your Dashboard settings. If you have any black/white list tell us and we’ll provide IPs of our experts.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 4, 2020 at 14:12

    Hello,

    We don’t have such option in our theme, unfortunately.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 4, 2020 at 14:11

    Hello,

    I did not edit the page to make any changes. I just enabled the mentioned option, that’s all. Elementor saves styles to file no matter what theme you use if you use another CSS print method. So, clearing of the cache plugin, CDN cache and browser cache solves the issue with the cached file.

    Regards

    Regards

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    Viewing 12,540 results - 12,511 through 12,540 (of 30,391 total)
Viewing 30 posts - 12,511 through 12,540 (of 30,391 total)
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