Forum Replies Created

Viewing 30 posts - 12,361 through 12,390 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 15:17

    Hello,

    Fixed. Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 15:07

    Hello,

    1. If you use the mega menu with the Static Blocks for the main menu we would recommend you to create separate menu with simple subitems http://prntscr.com/w0kdnt instead of the static blocks for the mobile menu.

    2.You can find it in the Menu settings http://prntscr.com/w0kel6

    3. Provide us with FTP access to your site to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 13:13

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 13:07

    Hello,

    We checked the issue with the default theme and fond that you have the same problem even with the default theme https://gyazo.com/771201f5bab5e9a1a6b45354f54ae7a8
    So, our theme is not the reason of the issue. Contact WooCommerce plugin support to get help with the mentioned problem https://wordpress.org/support/plugin/woocommerce/
    We are able to help with issues related strictly to our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 12:44

    Hello,

    I have enabled the XStore core plugin and don’t see the issue with the page editing http://prntscr.com/w0h2ap
    Could you, please, explain in more detail what error do you have?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 12:37

    Hello,

    We are constantly working on the speed of the theme. We are working on the speed of the frontend itself now. When we finish the work we will start the admin part (customizer). Many things need to be considered, such as tests and the inheritability of updates. We can promise you one thing – the most customizable theme with superb performance very soon. All should be step by step to avoid problems and make all gentle.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 12:33

    Hello,

    1) Take our apologies for the delay but we need more time to find the fix for this issue.
    2) What sources do you change? Could you, please, provide screenshot for better understanding and link to page?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 12:21

    Hello,

    I see, it happens only after the browser resize. We found that the Elementor plugin causes this issue. Once the plugin is disabled it works fine even after the resize. I passed your issue to our developers to fix this. I’ll inform you once they solve the compatibility issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 10:46

    Hello,

    1) Code works, your container width is larger (1470) http://prntscr.com/w0eal9 than before (1170) and sidebar is smaller width.

    2) Check the logo position now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 10:25

    Hello,

    I replaced the link you had with the direct URL https://prnt.sc/w0drwa and the logo is in place. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2020 at 18:21

    Hello,

    Connect to your server using FTP and remove /wp-content/fonts/lato folder. After that go to Theme Options > Typography > Content > Choose the Lato font again and re-save settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2020 at 18:19

    Hello,

    You can use the Yoast SEO plugin. It has free courses and articles about SEO settings https://yoast.com/academy/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2020 at 18:11

    Hello,

    What browser do you use? Did you try to check this product using another browser?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2020 at 18:09

    Hello,

    Add the below code to move the Clear button next to colors

    .single-product form.cart table.variations {
        margin-bottom: 10px;
    }
    .variations .select_box:after {
        clear: none;
    }

    2/ So, where on your site do you display the featured products to hide the price?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2020 at 18:09

    Hello,

    Add the below code to move the Clear button next to colors

    .single-product form.cart table.variations {
        margin-bottom: 10px;
    }
    .variations .select_box:after {
        clear: none;
    }

    2/ So, where on your site do you display the featured products to hide the price?

    Regards

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2020 at 17:50

    Hello,

    Wholesale For WooCommerce plugin generates JS errors http://prntscr.com/vzxaro
    So, contact plugin author to fix the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2020 at 17:41

    Hello,

    We have checked your site and don’t see the mentioned issue https://gyazo.com/54999eb15da281d7fa752657651c4e1a

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2020 at 17:38

    Hello,

    Ok, sure.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2020 at 17:37

    Hello,

    We have checked the product and don’t see the issue https://gyazo.com/07579dd0078d48b043f19d97729e4ce5

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2020 at 16:50

    Hello,

    We need to check the issue in more detail to fix it. Provide us with FTP access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2020 at 16:11

    Hello,

    Thank you. I have passed your issue to our developers. I’ll inform you once they fix the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2020 at 15:45

    Hello,

    It looks the issue probably is caused by some changes in your child theme because once we enabled the parent theme everything is ok https://gyazo.com/4fceb3594c7b9d33679464db0fe2aa5c

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2020 at 14:10

    Hello,

    Checked the settings and it looks ok at first look. I have contacted plugin author to get help with this. I’ll inform you about their answer.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2020 at 13:58

    Hello,

    1) We created an example of the layouts that you can implement using theme options, for example, to disable the sidebar go to Theme Options > WooCommerce > Shop > Shop page layout > disable the sidebar. To change the product hover effect go to Theme Options > WooCommerce > Shop > Product styles > choose the hover effects you like. No matter what demo version you imported, all these settings available all the time.

    2) We don’t have individual settings for the mobile version for the Single product builder.

    3) Blocks of the single product builder will be stretched to 100% width on the mobile devices and displayed one by one. So, everything depends on the layout you want to implement for the desktop version. You need to choose the optimal combination to make it look good for both desktop and mobile.

    4) If you want to create the multivendor site you need to choose the multivendor plugin first.
    After that everything depends on the design you want to implement. If you already have the mockup and we don’t have any demo similar to this then you need to start from scratch, if you don’t have mockup you can import demo that will suit your needs most of all and change the texts, products etc. If the default Elementor elements and XStore elements for the Elementor are not enough for you to create the site you need then you may look for additional Addons for the Elementor.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2020 at 13:43

    Hello,

    To fix the issue with the variable product add the below code to Theme Options > Custom CSS

    .product-information .warranty_info {
        width: 100%;
    }

    To check the second issue provide us with the WP Dashboard access to check the product settings in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2020 at 13:33

    Hello,

    There is no such option by default but you may try third-party plugins to implement this. Something like Product addons https://wordpress.org/plugins/woo-custom-product-addons/
    https://yithemes.com/themes/plugins/yith-woocommerce-product-add-ons/or similar.
    Before using this plugin go to Theme Options > WooCommerce > Single product > disable Ajax add to cart option because such plugins do not work with the Ajax add to cart.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2020 at 13:26

    Hello,

    We checked your page and those parameters http://prntscr.com/vzqluh are related to texts you have in those sections, in your case – Product titles you have there and no matter in you use the 8theme Products element or default WooCommerce element like Product category https://gyazo.com/2d6a69165d8b6e1eb805947234af8f06
    So, follow the link to find out how to improve that https://yoast.com/flesch-reading-ease-score/ and https://yoast.com/transition-words-why-and-how-to-use-them/
    Also, you may contact SEO plugin support about this because the issue appears not just with our theme elements but with the default one that means that our theme is not the reason of the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2020 at 12:48

    Hello,

    The latest available version of the WPBakery plugin is 6.4.2 and it’s available for downloading here https://www.8theme.com/downloads
    You can remove the old version of plugin from your site and install the new one that you download from the downloads area of your account.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2020 at 12:34

    Hello,

    We have checked your backend and don’t see any issues with this http://prntscr.com/vzpbj1
    Could you, please, explain your issue in more detail?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2020 at 12:12

    Hello,

    We have removed the Revolution slider from the page headings.
    Contact Layer slider plugin to get help with the layers because the issue appears even with the default theme https://gyazo.com/5567a625d285a07b4ef2f60050ace9d6 so, our theme is not the reason of the problem.

    Regards

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Viewing 30 posts - 12,361 through 12,390 (of 30,391 total)
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