Forum Replies Created

Viewing 30 posts - 12,391 through 12,420 (of 30,391 total)
1 2 3 … 413 414 415 … 1,012 1,013 1,014
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2020 at 11:56

    Hello,

    Could they send the traceroute screenshot while they checking our server?
    In other case, we can offer you only refund.

    Regards

    #263433 Copied In reply to: API request call error
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2020 at 11:44

    Hello,

    Check now.

    Regards

    #263430 Copied In reply to: Can't fix mobile version
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2020 at 11:41

    Hello,

    Go to Loco Translate > Themes > WooPress > edit translation http://prntscr.com/vznyhu and translate the necessary strings.
    You can also translate theme using poEdit but the Loco Translate interface is handier https://8theme.com/demo/docs/woopress/Theme_Translation/Base_Theme_Translation

    Regards

    #263428 Copied In reply to: Title "Cart"'
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2020 at 11:14

    Hello,

    Use the below code to change the font-weight

    .et_b_header-search.et_element-top-level select {
    font-weight: 600;
}

    Select that you get while click on the All categories is the default select and there are no CSS rules to change the colors of the default select, unfortunately.

    Regards

    #263424 Copied In reply to: How can i change the font weight? + click on all category then you will see…..
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2020 at 11:07

    Hello,

    Add the below IPs to the whitelist
    176.98.69.38, 176.98.70.120, 176.98.73.124

    Regards

    #263423 Copied In reply to: store layout
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2020 at 11:00

    Hello,

    Take my apologies for the delay in answering. We checked the video. I passed your issue to our developers but they need more time to find out what is the reason of the mentioned problem. I’ll inform you once they fix the problem. Thank you for your patience.

    Regards

    #263420 Copied In reply to: Elementor not working after activating Xstore-core
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2020 at 10:56

    Hello,

    Thank you for your suggestions.
    Also, remember that if you need help with theme updates you can always contact our support and we’ll help you.

    Regards

    #263418 Copied In reply to: To Everyone using Filezilla to Update Theme and Plugins
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2020 at 10:54

    Hello,

    Take our apologies but we are unable to provide support for customizations under our Support Policy.
    If you need help with the additional customization submit request here.

    Regards

    #263417 Copied In reply to: How to use javascript
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2020 at 10:51

    Hello,

    I have fixed it with minor custom CSS.

    Regards

    #263416 Copied In reply to: All Departments menu is still open
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2020 at 10:51

    Hello,

    Provide us with product that has offers that end in a specific timeframe. Because that timer appears only for such products as we understand https://support.rightpress.net/hc/en-us/articles/115005858423-Promotion

    Regards

    #263415 Copied In reply to: Help with bundled Pricing and Discounts Plugin
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2020 at 10:37

    Hello,

    What version of WooCommerce do you use?
    What version of theme do you use?
    We can’t check your site because of the maintenance mode http://prntscr.com/vzme5q
    Provide us with temporary WP Dashboard access to check the issue.

    Regards

    #263413 Copied In reply to: Checkout layout problem
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2020 at 10:33

    Hello,

    Update XStore theme and XStore core plugin to the latest version. If it does not help then provide us with temporary WP Dashboard and FTP access to your site.

    Regards

    #263411 Copied In reply to: wpbakery 6.4.2 does not work with wordpress 5.6
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2020 at 10:29

    Hello,

    What is your main page builder: WPBakery or Elementor?
    Have you already imported any demo content?
    Shop page of Electro – which version did you mean http://prntscr.com/vzm83m ?

    Regards

    #263410 Copied In reply to: I have a query
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2020 at 09:49

    Hello,

    You need to fix the http issue http://prntscr.com/vzl8ol Font is blocked. Either contact your hosting provider to get help with this or try to install Really Simple SSL plugin.

    Regards

    #263396 Copied In reply to: side arrows and icons not showing on website
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2020 at 09:47

    Hello,

    Go to Theme Options > Shop > edit product page banner content http://prntscr.com/vzl6qk and change it to what you need.

    Regards

    #263395 Copied In reply to: Unwanted banner in shop
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2020 at 09:44

    Hello,

    Check the child theme changes you made that caused the mentioned issue. I’m sorry but we are not responsible for the changes you made in the child theme. Theme support can help you only with issues related to the parent theme.

    Regards

    #263394 Copied In reply to: Post text only show on half of the page
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 9, 2020 at 18:44

    Hello,

    Nope, still the same. Could you try it by yourself?

    Regards

    #263330 Copied In reply to: Fatal Error XStore Core.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 9, 2020 at 18:23

    Hello,

    We can’t use the mentioned plugin because we’ll be locked if any fatal error appears on the site while fixing. So, contact your hosting provider to get FTP/SFTP access.

    Regards

    #263326 Copied In reply to: Not able to see the elements editing feature in the shop page
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 9, 2020 at 18:21

    Hello,

    Nope, we use custom taxonomy to create the Brand function, not the mentioned plugin.

    Regards

    #263325 Copied In reply to: Brand Plugin
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 9, 2020 at 18:18

    Hello, @oh.hey.sha

    Settings > Reading are still in place http://prntscr.com/vz65n4 So, why can’t you choose the Coming Soon page there?

    Regards

    #263324 Copied In reply to: How do I work on the template offline?
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 9, 2020 at 17:45

    Hello,

    I have checked the single product and see the table there with the discounts http://prntscr.com/vz5jv3

    Regards

    #263318 Copied In reply to: Help with bundled Pricing and Discounts Plugin
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 9, 2020 at 17:32

    Hello,

    1) Nope, sorry.
    2) Yes. What color do you want for the Wishlist button?

    Regards

    #263316 Copied In reply to: Button on Thumbsmail
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 9, 2020 at 17:26

    Hello,

    Check now, please.

    Regards

    #263314 Copied In reply to: All Departments menu is still open
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 9, 2020 at 16:57

    Hello,

    6. Fixed
    7. A., B It comes from plugin http://prntscr.com/vz4efg So, translate plugin strings http://prntscr.com/vz4fh2
    C. Translated

    Regards

    #263302 Copied In reply to: Translation Issue
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 9, 2020 at 16:40

    Hello,

    I shared the screenshot of the backend editor. Not the frontend editor. That’s is the point.

    Regards

    #263296 Copied In reply to: Menu
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 9, 2020 at 16:39

    Hello,

    On the cart page http://prntscr.com/vz43m1 ? Go to Appearance > Widgets > Cart widget area and translate the text widget.

    Regards

    #263295 Copied In reply to: Where is encryption string?
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 9, 2020 at 16:38

    Hello,

    Could you, please, provide us with the screenshot of the mentioned text to understand the area where you have it?

    Regards

    #263293 Copied In reply to: Where is encryption string?
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 9, 2020 at 16:36

    Hello,

    Because translation files of theme should be placed to wp-content/languages/themes https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    If you place them to wp-content/themes/xstore/languages you will lose them after theme update.

    Regards

    #263292 Copied In reply to: New attributes for category shoes
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 9, 2020 at 16:34

    Hello,

    Check now, please.

    Regards

    #263290 Copied In reply to: Menu version mobile
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 9, 2020 at 16:28

    Hello,

    The next update of theme will include the option to choose the image size you want to display for the categories of that element. You should not have any problems with this.

    Regards

    #263287 Copied In reply to: Formatting problem returned
  • 1 2 3 … 413 414 415 … 1,012 1,013 1,014
    Viewing 12,420 results - 12,391 through 12,420 (of 30,391 total)
Viewing 30 posts - 12,391 through 12,420 (of 30,391 total)
1 2 3 … 413 414 415 … 1,012 1,013 1,014

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