Could you, please, provide us WP Dashboard and FTP access to your site? We’ll check the issue in more detail.
Regards
Olga Barlow
Participant
December 30, 2020 at 18:06
Hello,
Did you use the parent theme or child theme? Maybe you just switched from child theme to parent theme and that’s why you get this because parent theme does not inherit styles of the child theme.
Regards
Olga Barlow
Participant
December 30, 2020 at 17:57
Hello,
Provide me link to product with the mentioned issue.
Regards
Olga Barlow
Participant
December 30, 2020 at 17:52
Hello,
I have updated the theme and XStore core plugin via WP Dashboard and don’t see any problem with the product images. Could you, please, check from your side?
We use the default WooCommerce function to show the breadcrumbs, so if you want to change it you can do this only by additional customization of the default WooCommerce function.
We have a lot of requests. We do our best to answer all the clients ASAP. Some of the customers have more than 10 licenses and have fatal errors on their sites and we need to help them first because they have priority support. Besides, you post the same questions or creates topics/answers just with the question mark. If you create new and new replies your topic automatically moves to the end of the queue, so we would recommend you to submit the answer and patiently wait for support reply.
If you are not satisfied with our theme submit refund request.
Regards
Olga Barlow
Participant
December 30, 2020 at 17:08
Hello,
Add the below code to align images and buttons at center
Could you, please, translate Default header – EL to Greek? We had to recreate the header to solve the issue with the FB icon link and lost the translation.
Regards
Olga Barlow
Participant
December 30, 2020 at 16:18
Hello,
Upload the file below to wp-content/plugins/et-core-plugin/packages/st-woo-swatches/public/partials with overwriting https://dropmefiles.com/RX8Yx
Let me know about the results.
Regards
Olga Barlow
Participant
December 30, 2020 at 16:15
Hello,
Do you want to stretch the container width? Go to Theme Options > General > Site width > set it to 3000.
If you want to stretch some row only then use the WPBakery row settings for this http://prntscr.com/wd2ot2
Regards
Olga Barlow
Participant
December 30, 2020 at 15:57
Hello,
Access log, status log but I don’t see the error log in the archive.
We need the server error logs. Contact your hosting provider to get this.
Regards
Olga Barlow
Participant
December 30, 2020 at 15:57
Hello,
Access log, status log but I don’t see the error log in the archive.
We need the server error logs. Contact your hosting provider to get this.
Regards
Olga Barlow
Participant
December 30, 2020 at 15:50
Hello,
Provide us with WP Dashboard access to your site. We’ll check it in more detail.
Regards
Olga Barlow
Participant
December 30, 2020 at 15:48
Thank you for your understanding.
Regards
Olga Barlow
Participant
December 30, 2020 at 15:44
Hello,
Could you, please, provide us with WP Dashboard and FTP access to your site? We’ll help you with update and check the issue.
Regards
Olga Barlow
Participant
December 30, 2020 at 15:41
Hello, @rklee
Do you mean that you did not update anything, did not reset anything but just get the default header? Because the mentioned issue could appear if you used the built-in header instead of the header builder and updated theme from the previous version to 7.2.
Regards
Olga Barlow
Participant
December 30, 2020 at 15:39
Hello,
FTP is ok but WP Dashboard access is incorrect. Provide us with valid username and password http://prntscr.com/wd1wvr
Regards
Olga Barlow
Participant
December 30, 2020 at 15:36
Hello,
It should be ok as a rule but it’s not enough for your site, unfortunately, http://prntscr.com/wd1tex You can find PHP memory errors in the WooCommerce > Status > Logs
So, contact your hosting provider and ask them to check what processes use all your PHP memory and help you with it’s limit. Theme author does not have access to this information.
Regards
Olga Barlow
Participant
December 30, 2020 at 15:30
Hello,
We have contacted the plugin author about your issue. We are waiting for their reply. We’ll inform you once they fix the problem.
Regards
Olga Barlow
Participant
December 30, 2020 at 15:30
Hello,
Set the EN price here https://prnt.sc/wd1om9 and after that change the price to what you need for the other languages https://prnt.sc/wd1oez
For example, I set the EN and DE price to 58, and PL price to 250.
Check the mini-cart now.
Regards
Olga Barlow
Participant
December 30, 2020 at 14:56
Hello, @Sajid
Point is that I don’t see the mentioned issue on your site. The header is ok http://prntscr.com/wd10kz Could you, please, contact us once you get the problem again. We’ll check it in more detail.
Regards
Olga Barlow
Participant
December 30, 2020 at 14:51
Hello,
A) Problem is related to the Massive Addons plugin. They change the block id but do not change the styles id + do not call the necessary scripts and do not allow scripts reinit. We’ll contact the plugin author about this but can’t promise that they fix this.
