Forum Replies Created

Viewing 30 posts - 11,761 through 11,790 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 5, 2021 at 18:55

    Hello,

    I checked the mentioned product and don’t see this issue https://gyazo.com/f5363ffa8f6d6415fa829a84c6717fc1
    Try to clear the plugin and browser cache.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 5, 2021 at 18:53

    Hello,

    If you don’t want to edit images before uploading them to your media but want to get the equal height then use the crop option for the images (Customizer > WooCommerce > Product images > use the crop option). There is no other option in WooCommerce settings to make images the same height.

    What about search bar screenshot?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 5, 2021 at 18:35

    Hello,

    Let’s clear the situation:
    A) Do you need the mentioned padding for all the pages except the home page
    OR
    B) Do you need the mentioned padding for the My account page at this moment?

    Because the code that I provided works for the My account page only.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 5, 2021 at 18:31

    Hello,

    Provide us with correct FTP access to your site to check this issue in more detail and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 5, 2021 at 18:22

    Hello,

    Provide us with FTP access to your site, please. We need to check the issue in more detail to help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 5, 2021 at 17:16

    Hello,

    If you have products with the black color attribute for example https://prnt.sc/wguwbm and if you filter products by black attribute using Filter products by attribute widget or 8theme Swatches widget https://prnt.sc/wgux2b you’ll get all the products with the black color from the category and subcategories https://prnt.sc/wgv7dr
    This is how WooCommerce works. And we can’t change this system because it’s related to WooCommerce not to our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 5, 2021 at 17:02

    Hello,

    I checked the site and don’t see the problem with styles https://prnt.sc/wgusbx
    You use the cache plugin, Elementor saves styles to .css file, so clear plugin and browser cache after your changes to apply them.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 5, 2021 at 16:24

    Hello,

    Take our apologies for the delay in answering.
    1) Fixed. Check now.
    2) You can translate the sale label in Theme Options > WooCommerce > Shop elements > “Sale” Label Text. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 5, 2021 at 13:23

    Hello,

    Yes, use the Menu list element. I have already created Static Block (Footer-home decor EN version) as an example.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 5, 2021 at 13:03

    Hello,

    We have 2 ways to create footer layout:
    1) Using Static Block https://youtu.be/gY-x4m47Duo
    2) Using default columns layout https://youtu.be/NSSFa7ukx6I
    Which way did you use? If you used the first way the go to Appearance > Widgets > add the Static Block widget to the footer widget area and choose the footer static block. If you used the second way then check the Inactive Widgets area, maybe you have widgets of your footer there and you need just to move them to the footer widget area.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 5, 2021 at 12:48

    Hello,

    Thank you for using our theme!
    I checked the custom grid that you mentioned and checked the shop page and see that custom grid works https://prnt.sc/wgoxu8 So, could you, please, explain in more detail what exactly is wrong for you?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 5, 2021 at 12:24

    Hello,

    The mentioned issue appears on your site even with the default https://prnt.sc/wgodlt
    So, it’s not related to our theme. Read this post https://wordpress.org/support/topic/changeset_post_save_failure-error/
    Either you reached the DB limit or your DB has the broken structure after migration.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 5, 2021 at 11:58

    Hello,

    1) Don’t see the issue https://prnt.sc/wgllg8
    a) Check now.
    b) Ask the Stripe plugin author. This is not our theme element.

    3) Check now.

    5) Don’t see the mentioned issue https://prnt.sc/wgnrev

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 5, 2021 at 09:59

    Hello,

    We are very sorry but we don’t speak French, so write in English, please.
    I checked the mentioned site and don’t see our theme installed there, besides WP Dashboard access is incorrect. So, provide us with WP Dashboard access to site where you installed our theme and we’ll help you with Sidebar demo installation.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 4, 2021 at 20:03

    Hello,

    Go to Theme Options > Mobile pane > choose the menu for the More element https://prnt.sc/wg71cg

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 4, 2021 at 19:59

    Hello,

    Your translation was marked as Fuzzy https://prnt.sc/wg6y4v
    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 4, 2021 at 19:55

    Hello,

    As I can see your hosting provider did not fix the issue https://prnt.sc/wg6tyl

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 4, 2021 at 19:37

    Hello,

    Please, fix the SSL issue on your site https://prnt.sc/wg6hv3 to allow us to check the backend and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 4, 2021 at 19:35
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 4, 2021 at 19:34

    Hello,

    Unfortunately, we don’t have recommendations for such functionality.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 4, 2021 at 19:03

    Hello,

    You use the third-party plugin to add custom fields (PPOM for WooCommerce by N-MEDIA). Unfortunately, this plugin does not support Ajax add to cart that is required to add to cart without page refresh and to open the mini-cart after Ajax adding to cart.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 4, 2021 at 18:38

    Hello,

    You can import the NIche market2 content in addition to existing content without removing of this. And then just remove unnecessary demo products, posts, replace images with your own images etc.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 4, 2021 at 18:16

    Hello,

    Add the below code to Theme Options > Custom CSS to fix the q-ty position for the variable products

    .product_list_widget .quantity-wrapper {
        bottom: 5px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 4, 2021 at 18:07

    Hello,

    Could you, please, provide the screenshot of the a tag in the static block content where the noindex attribute added or screenshot of the detected error? Because I don’t see any problem with the static block content.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 4, 2021 at 17:59

    Hello,

    I don’t see any additional tab even with the default WooCommerce theme Storefront https://prnt.sc/wg4ari Please, contact plugin author and make it work with the default theme first and then check it with our theme and reply back if you have the issue with our theme only.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 4, 2021 at 16:40

    Hello,

    What WP Dashboard user and pass could we use to log in to your backend? We need to check the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 4, 2021 at 16:34

    Hello,

    We have contacted the Massive Addons plugin author and waiting for their reply. Unfortunately, we can’t make changes in the plugin files to fix the issue because the problem gets back after the plugin update, so this is something that the plugin author should fix from their side. In your case I can just offer to disable Ajax filtering if you want to use MA elements in that area.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 4, 2021 at 16:28

    Hello,

    1) If the WooCommerce also displays 0 probably the time limit just is N/A and the system detects it as 0, solve this with your hosting provider, the theme author can do nothing with this.

    2) I suppose you installed the demo content by mistake or switched between parent theme and child theme and caused the mentioned error. Did you use the parent theme or child theme before changes?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 4, 2021 at 16:22

    Hello,

    If you don’t plan to use the theme on the mentioned websites then log in to the sites’ Dashboard, deactivate and remove theme from these sites. Reply back after that and we’ll deactivate licenses from our side.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 4, 2021 at 16:17

    Hello,

    Unfortunately, we don’t speak Spanish.
    Watch the video tutorial on how to install theme https://youtu.be/4n1re0jKorc
    Before this make sure that Upload max filesize meets theme requirements https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

    If everything is ok but you still have the mentioned issue then provide us with WP Dashboard and FTP access to your site. We’ll help you with theme installation. Tell us if you want to install any demo content.

    Regards

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    Viewing 11,790 results - 11,761 through 11,790 (of 30,337 total)
Viewing 30 posts - 11,761 through 11,790 (of 30,337 total)
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