Thanks for using our theme.
Try to disable all the third-party plugins, that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , and check how it works then. Let us know the result.
Provide temporary wp-admin and FTP access https://prnt.sc/wdi321 , so we can take a closer look.
I tried disabling the plugins but that didn’t help the problem.
What WP Dashboard user and pass could we use to log in to your backend? We need to check the issue.
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