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Problem to install xstore theme in my website

This topic has 8 replies, 2 voices, and was last updated 3 years, 3 months ago ago by Olga Barlow

ASOLOUNPASO

Participant

January 3, 2021 at 00:11

Hi! Im having a problem when im installing the theme that i bought.

I already have a website made with generate press and i bought xstore theme to improve the style.

The first problem is when i upload the theme, because appears a message that is installing and then said “the installation is failed”. Anyways, The theme appears but doesnt works very good.

Then we tried again and installed the theme by ftp, but is the same problem. When we try to edit, we cant see anything.

I dont know what to do, please help.

For the moment is not actived, but i can do it if you need to see.

Please, contact administrator
for this information.

#266502 Copied Theme version: 7.2.2 WooCommerce version: 4.3.0

7 Answers

Olga Barlow

Support staff

January 4, 2021 at 16:17

Hello,

Unfortunately, we don’t speak Spanish.
Watch the video tutorial on how to install theme https://youtu.be/4n1re0jKorc
Before this make sure that Upload max filesize meets theme requirements https://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements

If everything is ok but you still have the mentioned issue then provide us with WP Dashboard and FTP access to your site. We’ll help you with theme installation. Tell us if you want to install any demo content.

Regards

#266675 Copied

ASOLOUNPASO

Participant

January 5, 2021 at 02:46

Hello.

I’m continuing with the same problem, i don’t know how I can solve this.

I shared with you the WP access and FTP access.

best wishes

Please contact administrator
for this information.

#266733 Copied

Olga Barlow

Support staff

January 5, 2021 at 19:22

Hello,

FTP access is incorrect https://prnt.sc/wgxvby
Please, provide the working username and pass.

Regards

#266887 Copied

ASOLOUNPASO

Participant

January 5, 2021 at 19:52

Sorry my mistake.

Thanks!

Please contact administrator
for this information.

#266896 Copied

Olga Barlow

Support staff

January 6, 2021 at 13:25

Hello,

1) As I can see XStore theme and XStore plugin installed. Do you want to import any demo content?
What version do you prefer?

2) FTP is still wrong https://prnt.sc/whhkmp

3) I see that you use Elementor Pro. Please, update it to the latest version to avoid any mistakes with the demo content import of the Elementor demo.

Regards

#267003 Copied

ASOLOUNPASO

Participant

January 6, 2021 at 16:04

Yes, we already installed and we choosed the demo “niche market 02” but everything appears really mess (https://prnt.sc/whl4gr), and when we press theme options, appears a mistake and we cant continue fixing (https://prnt.sc/whl4su)

Also if we put elementor, the image is stock and also we cant do anything.
I cant see whats the problem.

We checked the server requirements and looks everything green (OK). (https://prnt.sc/whl55p)
Elementor is already updated to the latest version.

Any advance?

Please contact administrator
for this information.

#267042 Copied

Olga Barlow

Support staff

January 7, 2021 at 19:45

Hello,

The Elementor version was out of date (2.x) when you imported demo content the first time, which caused the error with the content. I imported demo content with the updated version of the Elementor and it works ok. Check, please.

Regards

#267208 Copied
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