Hello,
Check now, please.
Regards
Hello,
Check now, please.
Regards
Hello,
1) As I can see XStore theme and XStore plugin installed. Do you want to import any demo content?
What version do you prefer?
2) FTP is still wrong https://prnt.sc/whhkmp
3) I see that you use Elementor Pro. Please, update it to the latest version to avoid any mistakes with the demo content import of the Elementor demo.
Regards
Hello,
I switched the sidebar type option to top and then back to Off-canvas and it appeared https://prnt.sc/whhhe4
Check now.
Regards
Hello,
In this case, replace the previous code by the code below
body:not(.home) .content-page {
padding-top: 150px;
}
Regards
Hello,
1) What do you mean that our solution is the wrong workaround? You reported that the Wishlist icon is missing. We fixed the problem and it’s not missing if you enable the product hover effect with the buttons on hover. So, explain in more detail what exactly are you trying to achieve?
2) Sale label translation is ok https://gyazo.com/6da89df82923c93d0c7abfa50f1b9ea5 and displayed according to styles that you set in the Theme Options > WooCommerce > Shop elements > Sale and Out of stock. Could you explain to me what’s wrong with the sale label now?
Regards
Hello,
We can’t connect to your server using the credentials that you provided before https://prnt.sc/whh48c
We were able to fix the previous issue from our side because it was related to Files Generator (located on our server), not to theme files, so we found this we did not use the FTP.
But we need FTP to fix the tabs translation issue.
What styles do you lose on other sites? Could you, please, create topics and describe them in more detail? We’ll take a closer look at these issues.
Regards
Hello,
1) Provide us with the purchase code that you used and we’ll reset the activation limit to allow you to use it for the other project.
2) If you need to use our theme on that site we need also FTP access to check the Fatal error and fix it.
Regards
Hello,
What version of theme did you use before the update? Do you have backup of your site before the update?
Regards
Hello,
Do you need to change the text to something else or you want to customize text styles?
Regards
Hello,
Take my apologies for the delay in answering.
I checked your grid and Add to cart button is there https://prnt.sc/whg7le So, have you sorted it out?
To apply custom CSS changes for this grid only you can use the custom class option https://prnt.sc/whg8i3 and then use this custom class in your Custom CSS. Then your changes will affect only this grid.
Regards
Hello,
Unfortunately, we don’t have such an option in our theme and WooCommerce plugin also does not have such option by default.
Regards
Hello,
Fixed. Check now.
Regards
Hello,
Take our apologies for the delay in answering.
1) You can find the latest version of the XStore core plugin here https://www.8theme.com/downloads or update in via XStore > Plugin Installer https://www.8theme.com/documentation/xstore/plugins/plugins-update/
2) Provide us with temporary WP Dashboard and FTP access to your site to check the issue in more detail.
Regards
Hello,
Updated. Check now.
Regards
Hello,
Take my apologies for the delay in answering.
You need to use the mentioned plugin only if you want to clear your WP installation. Besides, check the plugin docs on how it works with the WP multisite. Probably you need to reset not all the DB tables but just some of them to avoid the mentioned issue.
If you don’t need to clear the WP installation just skip the recommendation about the plugin.
Regards
Hello,
Take my apologies for the delay in answering.
You need to use the mentioned plugin only if you want to clear your WP installation. If you don’t need to clear the WP installation just skip that step.
I checked your site and see that you already installed theme and fashion version https://prnt.sc/whdw7k So, you need any help from our side?
Regards
Hello,
I suppose it’s related to the settings of the Pages widget that you have (exclude pages option). I would recommend you to use the menu with links you want to show there https://prnt.sc/whdun8 and then Menu element to show them in footer https://prnt.sc/whduty
Regards
Hello,
Take our apologies for the delay in answering. We have a high volume of customers’ requests and response time is up to 30 hours during these days.
Did you make any changes in that file before? Because we don’t have any br tag there by default.
Regards
Hello,
1) It’s possible to change the mentioned links by additional customization only. Do you use child theme?
2) XStore supports Elementor Pro. Elementor plugin authors do not have dev license for the Elementor Pro and do not allow to include it to themes, that’s why we can’t offer Elementor Pro as a bundled plugin But you can buy the personal license and use it if you need.
Regards
Hello,
I checked your widgets and don’t see any custom HTML widgets in the Inactive Widgets area, so, can’t repair the footer, we don’t have information on what you had there.
Create footer again and it would be better to use the first way. It will be a safer way.
Regards
Hello,
Provide us FTP access to your staging site, please.
Regards
Hello,
WooCommerce does not have option to manage the checkout fields by default and you need to use the third-party plugin for these purposes. Try Checkout manager for example https://wordpress.org/plugins/woocommerce-checkout-manager/
Regards
Hello,
Nope, you use the same license for the https://arhazcouture.com/ https://prnt.sc/whbyp2
So, you can’t use it for the new http://chadanworld.com project.
Regards
Hello,
Could you, please, provide us with temporary WP Dashboard and FTP access to your site?
We’ll check the issue in more detail.
Regards
Hello,
1) You posted your topic on 5 January https://prnt.sc/whayo0 We clearly notify that reply time may be up to 24 hours depending on the volume of the requests https://prnt.sc/whaz6s So, please, be patient and there is no need to scale the support requests. We do our best to help all the clients! Hope for your understanding.
2) To show the missing sliders go to Revolution sliders and edit 2 sliders (product-carousel and slider) and choose the product categories you would like to show there https://prnt.sc/whauzd , save your changes and check the frontend. Reply back if it does not help and provide WP Dashboard access to your site.
I checked your installation and don’t see missing images or product grid, so just ignore that message.
Regards
Hello,
1) If you have a lower PHP Memory limit than required you may face issues with the functionality of the bundled plugins and theme while using it. So, we would recommend you to contact your hosting and increase the limit.
2) I have checked your site and see that you installed the Elementor version of the Books demo and all the content is in place. Only 2 sliders are missing because you need to edit these sliders and choose the product categories you would like to show there https://prnt.sc/whauzd
So, could you, please, explain what else is different on your installation comparing to the demo?
3) If you changed your mind and want to install the WPBakery version use the WP Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ to reset your installation and go through the setup wizard again and choose the WPBakery demo.
Regards
Hello,
1) Provide us with WP Dashboard and FTP access to your site to check the limit.
2) Theme content/Theme Options can’t be changed without manual reset or reinstallation or DB restore. Does your hosting have the backup of the site files and DB before you found changes?
Regards
Hello,
Demo content installed but I see that customizer does not work as it should. Could you, please, provide us with the server error logs? I suppose you reached some server limit. Need to find out which one checking the error logs.
Regards
Hello,
FTP access is incorrect https://prnt.sc/wgxvby
Please, provide the working username and pass.
Regards
Hello,
Ok, then replace the previous code with the code below
.product_list_widget .quantity-wrapper {
position: relative;
opacity: 1 !important;
visibility: visible !important;
transform: none !important;
background: transparent !important;
}
.product_list_widget li .product-title a {
white-space: normal;
}
Regards