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Viewing 30 posts - 11,641 through 11,670 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 9, 2021 at 21:53

    Hello,

    Thank you for using our theme!
    1) Read here how to translate theme https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ You need to translate XStore theme and also XStore core plugin.
    2) Follow theme documentation and set recommended options for the YITH > Wishlist > Add to wishlist options > Icon https://www.8theme.com/documentation/xstore/plugins/wishlist/

    Feel free to ask if you have any other questions.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 9, 2021 at 21:50

    Hello,

    We deactivated XStore core plugin, updated theme, updated XStore core plugin and all the other bundled plugins, enabled XStore core plugin. After that created header using header builder. That’s all.
    Production site updated. Check, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 9, 2021 at 21:13

    P.S. Keep in mind that this demo uses Multiple headers and you need edit 2 headers (default one and home page header) to change it https://youtu.be/BpeXfzNwkOc

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 9, 2021 at 21:10

    Hello,

    Sorry for the delay in answering.
    We have reuploaded theme source files and your demo looks ok. Check site now.
    Let me know if you need anything else.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 9, 2021 at 20:38

    Hello,

    If you want to install clean version of theme on dev subdomain only for test purposes you don’t need new license, you can use the same one.
    What does your hosting support tell you about PHP memory limit? Do they have reports on what plugins use the PHP memory resources most of all?
    Also, contact Revolution slider plugin author because Slider Revolution Before/After Add-On generates the js error https://prnt.sc/wjwh66

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 9, 2021 at 20:18

    Hello,

    Ok. Deactivate theme for softunited and activate with the correct license once you get it.
    I checked your header builder and I’m afraid that we need to reset the header (Theme Options > Header builder > Reset header builder https://prnt.sc/wjw3bj) and either create it from scratch again or reset it and try to re-import theme options after that. Could you send us the import file?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 9, 2021 at 20:06

    Hello,

    XStore is still active theme for the following projects:
    http://magictripbali.ru https://prnt.sc/wjscf2
    http://art4you.online https://prnt.sc/wjscse
    http://secrets.angajement.ru https://prnt.sc/wjsd4w
    Read the ThemeForest license policy https://themeforest.net/licenses/standard :
    You are licensed to use the Item to create one single End Product for yourself or for one client (a “single application”) (the End Product is a customised implementation of the Item.)

    So, deactivate and remove theme from these sites to be able to use it for another project.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 9, 2021 at 16:45

    Hello,

    Provide us also with FTP access to your site. We need to check the files to find why zoom is not disabled even if the option is off.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 9, 2021 at 16:24

    Hello,

    1) I have checked and don’t see problem https://gyazo.com/6030a52ca6c4e6d920445f711418cf60
    You use the Cloudflare CDN, try to clear the Cloudflare cache and browser cache.

    2), 3) We can do nothing with the Revolution slider speed. All the possible speed options of our theme were enabled/disabled in Theme Options > Speed Optimization.
    Our tests show a little bit better performance than your https://prnt.sc/wjru2z
    https://tools.pingdom.com/#5db9ef02e8800000
    You may also optimize images, for example slider image https://prnt.sc/wjrwvf and it will reduce the page size and increase the site speed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 9, 2021 at 16:03

    Hello,

    1), 2) Loop option causes the issue if you don’t have enough products in the list (only 3 for exaple) but set more products to show in options (4 for example) https://prnt.sc/wjrcjo So, disable that option if you don’t have enough products in that category.
    3) Don’t see the mentioned issue https://gyazo.com/59428d92af07ed0c420106b845623cd9

    4) Provide us with FTP access to your site to check the issue with the buttons translation for the Ajax tabs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 9, 2021 at 14:21

    Hello,

    1) We checked the purchase code that you provided and found that was used for the following domains https://prnt.sc/wjpib5 and 2 of them are live but use the same license that is not allowed by ThemeForest license policy. So, you can’t use 35341dfb-****** purchase code for the softunited project.

    d9c4b64f-**** used for https://prnt.sc/wjplhe
    f37831e3 **** used for https://prnt.sc/wjplwj
    ddde5e8a***** used for https://prnt.sc/wjpmhv

    So, provide us with license that you bought specially for the softunited project to proceed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 9, 2021 at 11:39

    Hello,

    Take our apologies, We do our best to answer to all the clients.
    Another topic you started was answered. So, do you need any other help from our side?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 9, 2021 at 11:26

    Hello,

    1) Wishlist plugin is not installed https://prnt.sc/wjmjau Go to XStore > Plugin Installer > install YITH Wishlist plugin.
    If you want to remove it go to Theme Options > Header builder > edit the connection block and remove the Wishlist element https://prnt.sc/wjmkap You’ll be able to add it again if you decide that you need it.

    2) Place connection block into 4 columns instead of 3 https://gyazo.com/87938d06cad6b3993da26f9be26eedf1

    3) Revolution slider has advanced responsive options, just follow the documentation https://www.sliderrevolution.com/faq/responsive-content/ or watch video tutorials. We don’t have any other slider elements.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 9, 2021 at 11:17

    Hello,

    1), 2) Email builder just allows you to change the templates of the emails, it does ot change the From name and From address. To change this edit WooCommerce > Settings > Emails https://prnt.sc/wjmhkg
    3) Choose the link you want to have for that button https://prnt.sc/wjmgf5

    You can use the Lightshot screenshot tool to share the screenshots instead of the google drive links.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 9, 2021 at 11:09

    Hello,

    Thank you. Our developers will be able to take a look at this issue on Monday. Take my apologies for this delay. I’ll inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 9, 2021 at 11:06

    Hello,

    It depends on why you copied that file to your child theme and the changes you did there.
    If you made any other special changes then copy up to date file from parent theme to child theme and add your changes. If you copied that file just in case then skip it and do nothing.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 9, 2021 at 11:04

    Hello,

    1) Your Instagram account is the Business type of account but you connected it like a personal type https://prnt.sc/wjm805 It could be the reason of the issue. Go to XStore > Authorization APIs > remove the existing token and then add the correct one https://prnt.sc/wjm9ko Choose the newly added account in the Instagram element settings and refresh the Instagram after that https://prnt.sc/wjm9w5

    2) It’s not related to theme but to your WP Statistics plugin. So, follow the instructions https://prnt.sc/wjmawv or contact plugin author.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 9, 2021 at 10:54

    Hello,

    1) Fixed. it’s not related to theme but to Dokan plugin styles. Anyway, I added custom CSS to fix the problem.
    2) Don’t see the mentioned issue https://prnt.sc/wjm2cc
    3) Fixed. it’s not related to theme but to Dokan plugin styles. Anyway, I added custom CSS to fix the problem.
    4) Fixed. it’s not related to theme but to Dokan plugin styles. Anyway, I added custom CSS to fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 8, 2021 at 19:59

    Hello,

    Provide us with the correct WP Dashboard and FTP access to your site to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 8, 2021 at 19:56

    Hello,

    Provide us with WP Dashboard and FTP access to your site to check the issue in more detail and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 8, 2021 at 19:55

    Hello,

    Why are you looking that button in the widgets? It’s on the page/static block/post while you editing it using Elementor https://prnt.sc/wj81iv

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 8, 2021 at 19:51

    Hello,

    I imported demo content and did not face any issues.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 8, 2021 at 19:49

    Hello,

    We can’t check your site https://prnt.sc/wj7xoq
    What error do you get while trying to activate the theme?
    Provide us with working WP Dashboard access if you need help with theme demo content installation.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 8, 2021 at 19:37

    Hello,

    Probably there is some fatal error on your site. Provide us with WP Dashboard and FTP access to your site to check the issue in more detail and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 8, 2021 at 19:36

    Hello,

    We are able to log in to your WP Dashboard https://prnt.sc/wj7na5 and https://prnt.sc/wj7nj1 https://eroisan.com/wp-admin/ Don’t see any errors.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 8, 2021 at 19:31

    Hello,

    Product variations are the built-in WooCommerce functionality, our theme does not have special options to implement thing you are talking about. We would recommend you to contact WooCommerce support to get help with the mentioned things https://wordpress.org/support/plugin/woocommerce/

    Theme support is able to help you only with theme features https://themeforest.net/page/item_support_policy

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 8, 2021 at 19:27

    Hello,

    Problem caused by your custom code https://prnt.sc/wj7gzw in Customizer > Additional CSS.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 8, 2021 at 19:25

    Hello,

    Do you want to create header or footer using that plugin? Are the built-in options to edit header (Theme Options > Header builder) and footer (https://youtu.be/gY-x4m47Duo but use the Elementor page builder instead of WPBakery https://www.8theme.com/documentation/xstore/support/static-blocks/) not suitable for you?

    You can install the https://wordpress.org/plugins/header-footer-elementor/ plugin via Plugins > Add new > search for the Elementor – Header, Footer & Blocks Template.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 8, 2021 at 19:19

    Hello,

    Do you have the mentioned issue with our theme only? Does everything work fine with the default WP theme? Did you contact WPML support about this? Because we provide support for issues related strictly to our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 8, 2021 at 19:17

    Hello,

    Take my apologies for the delay in answering.
    I just updated theme to version 7.2.3 using the default WP update option https://prnt.sc/wj79pe and everything is ok. Check now, please.

    Regards

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Viewing 30 posts - 11,641 through 11,670 (of 30,391 total)
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