We see some custom code that causes the mentioned issue. Provide us with WP Dashboard access to allow us to disable CSS minification and check where you added that code to remove it and fix the issue.
Regards
Olga Barlow
Participant
January 11, 2021 at 15:37
Hello, @mb-handmade
It’s not your topic!
@teolivier We are waiting for your WP Dashboard access.
Regards
Olga Barlow
Participant
January 11, 2021 at 15:31
Hello,
Check now.
Regards
Olga Barlow
Participant
January 11, 2021 at 15:09
Hello,
Got it. I passed your issue to our developers. I’ll inform you once they fix the problem.
Regards
Olga Barlow
Participant
January 11, 2021 at 15:02
Hello,
You need an additional plugin for these purposes, for example, https://wordpress.org/plugins/woo-custom-product-addons/ or similar. And disable the Ajax add to cart in Theme Options > WooCommerce > Single product because such plugins do not support Ajax add to cart.
Regards
Olga Barlow
Participant
January 11, 2021 at 15:00
Hello,
Try to add to the cart now.
Regards
Olga Barlow
Participant
January 11, 2021 at 14:39
Hello,
Yes, XStore theme can’t be the active theme in Appearance > Themes for multiple projects if you don’t have the license for each of these projects, no matter if you activated this license in XStore > Dashboard or not!
Regards
Olga Barlow
Participant
January 11, 2021 at 14:37
Hello,
If you want to have button for both simple and variable products then “Add To Cart With Quantity for simple products” option should be disabled https://prnt.sc/wl0gr4 and you’ll get buttons for both products but without q-ty input https://prnt.sc/wl0hbz
It looks ok also for the mobile https://prnt.sc/wl0hyf
Regards
Olga Barlow
Participant
January 11, 2021 at 14:22
Hello,
Could you, please, provide us with WP Dashboard access to check the slider settings and if we could do anything with this? Because Revolution slider calculates the position of the layers and our theme should not affect it in any way.
Unfortunately, we don’t have element with such layout and filters option in our theme.
Regards
Olga Barlow
Participant
January 11, 2021 at 13:43
Hello,
We have enabled the support of FontAwesome in the Elementor plugin settings.
Regards
Olga Barlow
Participant
January 11, 2021 at 13:30
Hello,
Do you have any limits for connections from other countries?
Our support expert can’t check your site https://prnt.sc/wkyrzq and can’t connect to your FTP https://prnt.sc/wkysiq without VPN.
Also, disable CDN cache https://prnt.sc/wkz1aq , please, because we won’t be able to see or changes.
Regards
Olga Barlow
Participant
January 11, 2021 at 13:06
Hello,
Check the header now.
Regards
Olga Barlow
Participant
January 11, 2021 at 12:57
Hello,
Could you, please, provide us with WP Dashboard and FTP access to your site? We’ll check the issue in more detail and help you.
Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.
Regards
Olga Barlow
Participant
January 11, 2021 at 12:22
Hello,
I don’t see orders under that account https://prnt.sc/wkx5s0
Could you, please, provide us with credentials to the account that has the order with the mentioned issue?
Regards
Olga Barlow
Participant
January 11, 2021 at 12:12
Hello,
Find wp-content/themes/xstore/js/ajax-spv-add-to-cart.min.js file on the first site and upload it to the mentioned folder on the second site.
Regards
Olga Barlow
Participant
January 11, 2021 at 11:25
Hello,
To get that layout you need to import the default WPBakery demo and then import the Home Boxed page using Page importer https://youtu.be/wkIKN2IyEZI
We have installed that demo on your site. Check, please.
Regards
Olga Barlow
Participant
January 9, 2021 at 22:44
Hello,
You enabled the coming soon mode. Provide us with the screenshot of the Dashboard that the theme was removed and another theme activated for that site. Then we’ll be able to proceed. Thank you for your understanding.
Regards
Olga Barlow
Participant
January 9, 2021 at 22:44
Hello,
You enabled the coming soon mode. Provide us with the screenshot of the Dashboard that the theme was removed and another theme activated for that site. Then we’ll be able to proceed. Thank you for your understanding.
Regards
Olga Barlow
Participant
January 9, 2021 at 22:41
Hello,
1) Go to Theme Options > WooCommerce > Shop elements > Sale and Out of stock > add the Sale text for the default language https://prnt.sc/wjyc6e
2) Use admin strings tool to add this string to the translator https://prnt.sc/wjyclm
3) translate admin string to other languages https://prnt.sc/wjydfp
Regards
Olga Barlow
Participant
January 9, 2021 at 22:34
Hello,
Provide us with temporary WP Dashboard and FTP access to your site to check the issue in more detail and help you.
What is the correct label: “Sale” or “Προσφορά!”?
Regards
Olga Barlow
Participant
January 9, 2021 at 22:20
Hello,
I suppose PageSpeed Ninja and W3 Total cache plugin conflict. If one of them is disabled site displays ok.
Regards
Olga Barlow
Participant
January 9, 2021 at 21:57
Hello,
XStore Core plugin was updated and requested theme update. Maybe you or somebody who has access to your Dashboard pressed the Update plugin by mistake. Because plugin or theme can’t be updated without manual pressing of the update link.
Anyway, I’m glad that we sorted it out.
We deactivated XStore core plugin, updated theme, updated XStore core plugin and all the other bundled plugins, enabled XStore core plugin. After that created header using header builder. That’s all.
Production site updated. Check, please.
Regards
Olga Barlow
Participant
January 9, 2021 at 21:13
P.S. Keep in mind that this demo uses Multiple headers and you need edit 2 headers (default one and home page header) to change it https://youtu.be/BpeXfzNwkOc
Regards
Olga Barlow
Participant
January 9, 2021 at 21:10
Hello,
Sorry for the delay in answering.
We have reuploaded theme source files and your demo looks ok. Check site now.
Let me know if you need anything else.
