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Olga Barlow

Participant

January 11, 2021 at 16:24

Hello,

Are you sure that script minification causes the mentioned bug? Not the CSS minification?
The mentioned things are related to WPBakery settings more than to theme settings, so, it’s difficult to say the minification of which script/styles causes this issue. You can load page without minification and check the list of the loaded scripts/styles, then try to add them one by one to exclusions and check the frontend once you excluded one script, then another.

Regards

#267820 Copied In reply to: Images and layout issue when i am not logged in

Olga Barlow

Participant

January 11, 2021 at 16:18

Hello,

Checked your site and don’t see problem with the Instagram https://prnt.sc/wl2hpf
Checked the error logs and don’t see errors related to that element. So, it seems that it was a temporary glitch.

Regards

#267817 Copied In reply to: Instagram Feed showing Error – Not Working

Olga Barlow

Participant

January 11, 2021 at 16:17

Hello,

Nope, the add to cart button is changed because of the Hummingbird plugin minification option and order of the minified styles.
Check single product page now.

Regards

#267816 Copied In reply to: side arrows and icons not showing on website

Olga Barlow

Participant

January 11, 2021 at 16:04

Hello,

Problem was caused by the slider shortcode that you used in the Product banner area. Check now, please.

Regards

#267814 Copied In reply to: Small responsivity problem

Olga Barlow

Participant

January 11, 2021 at 15:39

Hello,

We see some custom code that causes the mentioned issue. Provide us with WP Dashboard access to allow us to disable CSS minification and check where you added that code to remove it and fix the issue.

Regards

#267812 Copied In reply to: Main menu issue on mobile device

Olga Barlow

Participant

January 11, 2021 at 15:37

Hello, @mb-handmade

It’s not your topic!

@teolivier We are waiting for your WP Dashboard access.

Regards

#267811 Copied In reply to: Main slider right border issue

Olga Barlow

Participant

January 11, 2021 at 15:31

Hello,

Check now.

Regards

#267810 Copied In reply to: Side cart wrong alignment

Olga Barlow

Participant

January 11, 2021 at 15:09

Hello,

Got it. I passed your issue to our developers. I’ll inform you once they fix the problem.

Regards

#267808 Copied In reply to: Sale label changes after Ajax products load

Olga Barlow

Participant

January 11, 2021 at 15:02

Hello,

You need an additional plugin for these purposes, for example, https://wordpress.org/plugins/woo-custom-product-addons/ or similar. And disable the Ajax add to cart in Theme Options > WooCommerce > Single product because such plugins do not support Ajax add to cart.

Regards

#267805 Copied In reply to: Product add on

Olga Barlow

Participant

January 11, 2021 at 15:00

Hello,

Try to add to the cart now.

Regards

#267803 Copied In reply to: Issue with endless loading spinner on the cart after clicking back button

Olga Barlow

Participant

January 11, 2021 at 14:39

Hello,

Yes, XStore theme can’t be the active theme in Appearance > Themes for multiple projects if you don’t have the license for each of these projects, no matter if you activated this license in XStore > Dashboard or not!

Regards

#267801 Copied In reply to: Can not activate 2 license for 2 sites

Olga Barlow

Participant

January 11, 2021 at 14:37

Hello,

If you want to have button for both simple and variable products then “Add To Cart With Quantity for simple products” option should be disabled https://prnt.sc/wl0gr4 and you’ll get buttons for both products but without q-ty input https://prnt.sc/wl0hbz
It looks ok also for the mobile https://prnt.sc/wl0hyf

Regards

#267800 Copied In reply to: Dokan theme

Olga Barlow

Participant

January 11, 2021 at 14:22

Hello,

Could you, please, provide us with WP Dashboard access to check the slider settings and if we could do anything with this? Because Revolution slider calculates the position of the layers and our theme should not affect it in any way.

Regards

#267795 Copied In reply to: Main slider right border issue

Olga Barlow

Participant

January 11, 2021 at 14:15

Hello,

1) Check now. You can edit layers position using Revolution slider settings https://prnt.sc/wkzxvi
2) Check now. You can edit slider responsive if you want to improve it https://prnt.sc/wkzso9 Read the Revolution slider docs https://www.sliderrevolution.com/faq/responsive-content/
3) Edit the home page using Elementor. Edit the Products element and it’s bg image position https://prnt.sc/wkzq5t
4) Enable loop, autoplay in the element settings if you need that https://prnt.sc/wkzrly

Regards

#267794 Copied In reply to: IMPORT DEMO NOT INSTALLED PROPERLY

Olga Barlow

Participant

January 11, 2021 at 13:53

Hello,

Unfortunately, we don’t have element with such layout and filters option in our theme.

Regards

#267791 Copied In reply to: Product Bundle

Olga Barlow

Participant

January 11, 2021 at 13:43

Hello,

We have enabled the support of FontAwesome in the Elementor plugin settings.

Regards

#267790 Copied In reply to: Various questions

Olga Barlow

Participant

January 11, 2021 at 13:30

Hello,

Do you have any limits for connections from other countries?
Our support expert can’t check your site https://prnt.sc/wkyrzq and can’t connect to your FTP https://prnt.sc/wkysiq without VPN.

Also, disable CDN cache https://prnt.sc/wkz1aq , please, because we won’t be able to see or changes.

Regards

#267789 Copied In reply to: Measurement price calculator error.

Olga Barlow

Participant

January 11, 2021 at 13:06

Hello,

Check the header now.

Regards

#267787 Copied In reply to: Header Builder doens't work after movin to other domain

Olga Barlow

Participant

January 11, 2021 at 12:57

Hello,

Could you, please, provide us with WP Dashboard and FTP access to your site? We’ll check the issue in more detail and help you.

Regards

#267785 Copied In reply to: Product Options on Single and Variable Products

Olga Barlow

Participant

January 11, 2021 at 12:55

Hello,

Where is the link to the contacts page https://prnt.sc/wkxsfs ? Check now.

Regards

#267784 Copied In reply to: header builder problem

Olga Barlow

Participant

January 11, 2021 at 12:47

Hello,

Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.

Regards

#267782 Copied In reply to: Remove zoom function

Olga Barlow

Participant

January 11, 2021 at 12:22

Hello,

I don’t see orders under that account https://prnt.sc/wkx5s0
Could you, please, provide us with credentials to the account that has the order with the mentioned issue?

Regards

#267779 Copied In reply to: Variable product attributes in vendor dashboard -how to align?

Olga Barlow

Participant

January 11, 2021 at 12:12

Hello,

Find wp-content/themes/xstore/js/ajax-spv-add-to-cart.min.js file on the first site and upload it to the mentioned folder on the second site.

Regards

#267778 Copied In reply to: Add to cart button broken

Olga Barlow

Participant

January 11, 2021 at 11:25

Hello,

To get that layout you need to import the default WPBakery demo and then import the Home Boxed page using Page importer https://youtu.be/wkIKN2IyEZI
We have installed that demo on your site. Check, please.

Regards

#267769 Copied In reply to: Home Boxed

Olga Barlow

Participant

January 9, 2021 at 22:44

Hello,

You enabled the coming soon mode. Provide us with the screenshot of the Dashboard that the theme was removed and another theme activated for that site. Then we’ll be able to proceed. Thank you for your understanding.

Regards

#267578 Copied In reply to: Issue with endless loading spinner on the cart after clicking back button

Olga Barlow

Participant

January 9, 2021 at 22:44

Hello,

You enabled the coming soon mode. Provide us with the screenshot of the Dashboard that the theme was removed and another theme activated for that site. Then we’ll be able to proceed. Thank you for your understanding.

Regards

#267577 Copied In reply to: Issue with endless loading spinner on the cart after clicking back button

Olga Barlow

Participant

January 9, 2021 at 22:41

Hello,

1) Go to Theme Options > WooCommerce > Shop elements > Sale and Out of stock > add the Sale text for the default language https://prnt.sc/wjyc6e
2) Use admin strings tool to add this string to the translator https://prnt.sc/wjyclm
3) translate admin string to other languages https://prnt.sc/wjydfp

Regards

#267576 Copied In reply to: Can't translate "Sale"

Olga Barlow

Participant

January 9, 2021 at 22:34

Hello,

Provide us with temporary WP Dashboard and FTP access to your site to check the issue in more detail and help you.
What is the correct label: “Sale” or “Προσφορά!”?

Regards

#267575 Copied In reply to: Sale label changes after Ajax products load

Olga Barlow

Participant

January 9, 2021 at 22:20

Hello,

I suppose PageSpeed Ninja and W3 Total cache plugin conflict. If one of them is disabled site displays ok.

Regards

#267572 Copied In reply to: Site showing like a mobile page on the computer after update.

Olga Barlow

Participant

January 9, 2021 at 21:57

Hello,

XStore Core plugin was updated and requested theme update. Maybe you or somebody who has access to your Dashboard pressed the Update plugin by mistake. Because plugin or theme can’t be updated without manual pressing of the update link.
Anyway, I’m glad that we sorted it out.

Feel free to ask if you need anything else.

Regards

#267570 Copied In reply to: All pages suddenly only showing small header
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Viewing 11,640 results - 11,611 through 11,640 (of 30,391 total)

Viewing 30 posts - 11,611 through 11,640 (of 30,391 total)

← 1 2 3 … 387 388 389 … 1,012 1,013 1,014 →

Forum Replies Created

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