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Theme not updates itself (auto manual both ways)

This topic has 11 replies, 3 voices, and was last updated 3 years, 3 months ago ago by Olga Barlow

Irfan Noor

Participant

January 4, 2021 at 22:06

Theme not updates itself (auto manual both ways)

Please, contact administrator
for this information.

#266718 Copied Theme version: 7.0.2 WooCommerce version: 5.5

10 Answers

Rose Tyler

Support staff

January 5, 2021 at 13:54

Hello,

Provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#266833 Copied

Irfan Noor

Participant

January 5, 2021 at 20:32

as requested, i have shared wp login and cpanel access of the site in private content area

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for this information.

#266898 Copied

Irfan Noor

Participant

January 5, 2021 at 20:44

Please note i have not updated the wp version and the plugins because the theme is causing error when i update it (not displaying bg images of sections). So we reverted to previous wp version. We request you to first fix the auto update (one click theme update) issue, Then upgrade the wp ver and plugins.

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for this information.

#266899 Copied

Olga Barlow

Support staff

January 6, 2021 at 15:15

Hello,

Theme activated and updated.

Regards

#267028 Copied

Irfan Noor

Participant

January 6, 2021 at 20:58

hello will the theme now be updated with one click? also can you please specify what you have done to fix this?

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for this information.

#267087 Copied

Irfan Noor

Participant

January 6, 2021 at 21:09

after you fix the update issue, some other issues have popped out:
– Some titles are appearing before the page gets loaded.
– Counter plugin is not appearing on the front end.
– Website speed is down terribly.(both googlepagespeed and gtmetrix)

#267088 Copied

Olga Barlow

Support staff

January 8, 2021 at 11:40

Hello,

Yes, theme will support auto-update.
We updated theme, plugins, activated theme.

1) Could you, please, provide screenshot of the title issue? You can enable the site preloaded to show the site only once the full page is loaded.
2) I see the counters on your site https://prnt.sc/wiwyp0
3) GTMetrix changed its testing system, and all the sites that had A, B scores get C, E or F. If we check the demo using Pingdom we get much better results https://prnt.sc/wix5ze https://tools.pingdom.com/#5db863dcb5000000 .

Regards

#267289 Copied

Irfan Noor

Participant

January 8, 2021 at 18:30

Please contact administrator
for this information.

#267403 Copied

Irfan Noor

Participant

January 8, 2021 at 18:45

link shared

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for this information.

#267408 Copied

Olga Barlow

Support staff

January 9, 2021 at 16:24

Hello,

1) I have checked and don’t see problem https://gyazo.com/6030a52ca6c4e6d920445f711418cf60
You use the Cloudflare CDN, try to clear the Cloudflare cache and browser cache.

2), 3) We can do nothing with the Revolution slider speed. All the possible speed options of our theme were enabled/disabled in Theme Options > Speed Optimization.
Our tests show a little bit better performance than your https://prnt.sc/wjru2z
https://tools.pingdom.com/#5db9ef02e8800000
You may also optimize images, for example slider image https://prnt.sc/wjrwvf and it will reduce the page size and increase the site speed.

Regards

#267519 Copied
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