Forum Replies Created

Viewing 30 posts - 11,401 through 11,430 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2021 at 14:01

    Hello,

    Problem with translation is much deeper than we expected, unfortunately. So, we need to recode the Ajax tab element and it takes time. Our developers are working on it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2021 at 13:51

    Hello,

    There is no such option in our theme or WooCommerce. You can implement this by additional customization only. Read these posts to get help with additional customization if you have PHP skills
    https://rudrastyh.com/woocommerce/my-account-menu.html
    https://blog.atomicsmash.co.uk/blog/customising-the-woocommerce-my-account-section/
    Or submit an additional customization request here if you need help with this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2021 at 13:47

    Hello,

    Could you, please, provide us with temporary WP Dashboard access to your site? We’ll check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2021 at 13:45

    Hello,

    1) Contact your hosting provider and ask them server error logs. Provide them to us. I see the 500 error in the console while scanning the strings https://prnt.sc/woizxl So, we need to understand what error you get that causes the issue. There should be much more strings.

    Buy now. It’s because of xstore core plugin scanning issue. We translated the mentioned string using Loco translate https://prnt.sc/wojdm3 till you fix the issue with the WPML.
    Shopping cart – the same.

    2) Translate the mentioned strings using Loco translate till you fix the issue with WPML strings scanning https://prnt.sc/wojx0q

    3) Added custom code to show the full title, check now.

    4) Provide us with FTP access to your site to check the issue in more detail.

    5) Fixed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2021 at 13:12

    Hello,

    We need an example of how it works with the default theme to understand what fields are missing. Could you, please, provide us with such example? Maybe plugin demo or screenshots of your site when the default theme (Storefront for example) is enabled?
    And link to product that has these additional fields.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2021 at 13:00

    Hello,

    We don’t speak German, so I don’t understand the information from your screenshot and what fields should be added. Could you, please, explain in more detail in English? Show the screenshots of the information that should be on the cart and checkout with the default WP theme. We’ll check why it’s missing when our theme is enabled.
    Also, provide link to the product with these fields to test.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2021 at 12:56

    Hello,

    Go to Theme Options > WooCommerce > Single product > disable Ajax add to cart. Try add to cart after that. I suppose that your plugin just does not support adding to cart using Ajax.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2021 at 12:55

    Hello,

    Provide us with link to your post and WP Dashboard access, please. We need to check the type of post that you use and other blog settings to reproduce the issue on our test installations.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2021 at 12:52

    Hello,

    1) Theme author does not manage the license period. Contact Envato support if you want to discuss this. We can do nothing, sorry, we just follow the Envato terms and information that they provide us.

    2) We don’t have such hover effect for the products. Submit additional customization request here to implement this.

    3) Use pattern image for the top bg image to implement this https://prnt.sc/wogui5

    4) Add the below code to Theme Options > Custom CSS

    .woocommerce-product-gallery__image img {
        border-radius: 25px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2021 at 12:27

    Hello,

    Please, install the Cloudflare plugin and log in to your account https://prnt.sc/wngm8t !
    We won’t see our changes (fixes) if we can’t clear the CDN cache after our changes. Could you do this? We would not ask you about this in the previous message if we don’t really need that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2021 at 12:24

    Hello,

    Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2021 at 11:51

    Hello,

    I have uploaded the source theme files and the gallery works ok after that. Did you make any changes to theme files?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2021 at 11:40

    Hello,

    Could you, please, provide us with WP Dashboard and FTP access to your site to help you and fix the mentioned issue?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2021 at 11:21

    Hello,

    Where do you want to show and where do you want to hide product description? On the shop page or on the single product page? Do you want to show/hide short description or main product description? Explain in more detail, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2021 at 10:56

    Hello,

    Upload xstore theme and et-core-plugin folders from fixed site to other sites to solve the problem there. We’ll include the fix in the next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2021 at 10:52

    Hello,

    Thank you. I’ll reply back once we fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2021 at 08:45

    Hello,

    Try to remove the Instagram token and add it again in XStore > Authorization APIs. Refresh Instagram after that and check. Let us know about results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 14, 2021 at 18:11

    Hello,

    You may try custom CSS by the tag attribute, for example

    .tagcloud a[href="https://tshirtmoncul.com/etiquette-produit/think-pink/"] {
        background-color:#ffbdbd;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 14, 2021 at 18:08

    Hello,

    Could you, please, provide us with link to your site and temporary WP Dashboard access?
    If you check the site do you see the missing menu, images, newsletter form?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 14, 2021 at 18:02

    Hello,

    Unfortunately, tag cloud does not have the option to apply different colors for the different tags.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 14, 2021 at 17:59

    Hello,

    If you use the custom title it works https://prnt.sc/wnkocv
    So, what exactly is wrong? Could you, please, explain in more detail? You can use the Lightshot screenshot to share the screenshot.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 14, 2021 at 17:55

    Hello,

    You missed the screenshot. Could you, please, provide it? Because I don’t see the issue https://gyazo.com/11f823865ca3a96261130f8f0aa98ce7

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 14, 2021 at 17:51

    Hello,

    Thank you. I have passed your issue to our developers. I’ll inform you once they fix the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 14, 2021 at 17:43

    Hello,

    Install Loco Translate plugin and go to Loco Translate > Plugins > XStore Core plugin > create translation for your language and translate strings of Fake sale.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 14, 2021 at 17:40

    Hello,

    Change the icon code in menu settings https://prnt.sc/wnk8ac https://fontawesome.com/v4.7.0/icons/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 14, 2021 at 17:36

    Hello,

    There is no special option for this but you can add the below custom CSS to Theme Options > Custom CSS to change it

    .et_b_header-menu .secondary-menu-wrapper .menu > li.current-menu-item, .et_b_header-menu .secondary-menu-wrapper .menu > li:hover {
        background-color: #a16868;
    }
    .et_b_header-menu .secondary-menu-wrapper .menu > li.current-menu-item a, .et_b_header-menu .secondary-menu-wrapper .menu > li:hover a {
        color: #fff;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 14, 2021 at 17:14

    Hello,

    Could you, please, provide correct WP Dashboard access to your site to check and help you?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 14, 2021 at 16:29

    Hello,

    Thank you for using our theme.
    Could you, please, provide us with a temporary WP Dashboard and FTP access to your site to check the issue in more detail?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 14, 2021 at 16:26

    Hello,

    No, we’ll fix this issue in the next update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 14, 2021 at 16:23

    Hello,

    1) Could you check now?

    Regards

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    Viewing 11,430 results - 11,401 through 11,430 (of 30,391 total)
Viewing 30 posts - 11,401 through 11,430 (of 30,391 total)
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