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Topic: Instagram error

beerzs15

Participant

January 15, 2021 8:03 am

Hello my instgaram was working just fine but in one day instead of instgaram iamges this appeared, can you please fix this? https://prnt.sc/wo07m5
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Olga Barlow

Support staff

January 15, 2021 8:45 am

Hello,

Try to remove the Instagram token and add it again in XStore > Authorization APIs. Refresh Instagram after that and check. Let us know about results.

Regards

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beerzs15

Participant

January 15, 2021 2:13 pm

a did but now Error: There is no media to show

#268567 copied to clipboard

beerzs15

Participant

January 15, 2021 2:13 pm

https://prnt.sc/wondsy

#268568 copied to clipboard

Olga Barlow

Support staff

January 15, 2021 5:30 pm

Hello,

May I ask you why did you connect your account as personal if your Instagram account type is Business https://prnt.sc/wpacwn ?
Remove token and generate Business token if your account type is business https://prnt.sc/wpal6d
Try and let me about the results after that.

Regards

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