Forum Replies Created

Viewing 30 posts - 11,161 through 11,190 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 23, 2021 at 13:06

    Hello,

    Point is that we can’t replicate the mentioned error on our test installations. That’s why we asked your access to check and fix the issue to avoid it for the next updates.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 23, 2021 at 12:59

    Hello,

    If you check the error log you’ll see that fatal error appears in the Bloom plugin files https://prnt.sc/xhzck1
    I deactivated Bloom plugin and XStore core works ok. So, contact Bloom plugin author to fix the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 23, 2021 at 12:46

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 23, 2021 at 12:45

    Hello,

    We have sent PSDs to your email.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 23, 2021 at 11:38

    Hello,

    Once they unblock our server reply back, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 22, 2021 at 18:00

    Hello,

    Uploads folder is not writable because we can’t even upload any media https://prnt.sc/xgmnuj using default WP media uploader. So, contact your hosting provider to fix that. We can’t edit server settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 22, 2021 at 17:57

    Hello,

    1) Provide us with temporary WP Dashboard access to your site to check the layout you use at this moment.
    2) Tell me the number of products that you would like to show on desktop, on tablet and on mobile. We’ll give you the code.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 22, 2021 at 16:38

    Hello,

    Oh, I see. Go to Theme Options > WooCommerce > Product Images > choose Uncropped > Save settings. You can’t choose what area to crop if you use the crop option. Also, you may add the previous code to limit the height of the images if you want.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 22, 2021 at 16:36

    Hello,

    There is no need to add New there. Just choose all and choose the order by Date and order way https://prnt.sc/xggb03

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 22, 2021 at 16:32

    Hello,

    We don’t have option for this in the email builder. If you want I could send the import file to your registration email. You’ll be able to import template using Import option https://prnt.sc/xgfyqt

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 22, 2021 at 16:29

    Hello,

    Try the Single product builder. Using it you’ll be able to set custom width of the column with the image https://prnt.sc/xgfplj

    Let me know if you need help single product builder.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 22, 2021 at 15:55

    Fixed.
    Portfolio image size depends on your settings https://prnt.sc/xgd4wh Medium is 300×300 but your block is 823px width, so image is stretched.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 22, 2021 at 15:52

    Hello,

    What about username?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 22, 2021 at 15:51

    Hello,

    We’ll fix this issue in the next theme update (26.01). If you want to get the fix before the update reply back with the WP Dashboard access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 22, 2021 at 15:48

    Hello,

    Check the multiples headers and make sure that you changed the logo for both headers https://youtu.be/BpeXfzNwkOc

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 22, 2021 at 15:46

    Hello,

    I checked your site and don’t see the issue with the translation https://prnt.sc/xgch6g

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 22, 2021 at 15:42

    Hello,

    Add the below code to Theme Options > Custom CSS

    .products-grid .product-view-light .st-swatch-in-loop, 
    .product-slide .product-view-light .st-swatch-in-loop, 
    .et-offer .product-view-light .st-swatch-in-loop, 
    .products-grid .product-view-light .light-left-side > *:first-child, 
    .product-slide .product-view-light .light-left-side > *:first-child, 
    .et-offer .product-view-light .light-left-side>*:first-child,
    .products-grid .product-view-light .st-swatch-in-loop + .light-right-side + .light-left-side > *:first-child {
        padding-right: 52px !important;
    }

    But if you have a long title maybe it would be better to choose another product effect? (Theme Options > WooCommerce > Shop > Product styles > hover effect > choose something other than light layout type).
    And edit the products element on the home page and also change the hover effect in the element settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 22, 2021 at 15:30

    Hello,

    Contact your hosting provider and ask them if they block outgoing/ingoing connections to our server 136.243.62.35

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 22, 2021 at 14:40

    Hello,

    Add the below code to Theme Options > Custom CSS to hide the wishlist on the shop page and change the bg color for the single product

    .product-view-default .et-wishlist-holder {
        display: none;
    }
    .product-content .yith-wcwl-add-to-wishlist a.add_to_wishlist.button {
        padding: 15px;
        background: #009449;
        color: #fff;
    }
    .product-content .yith-wcwl-add-to-wishlist a:hover {
        background: #0088cf !important;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 22, 2021 at 14:27

    Hello,

    Unfortunately, we don’t have such option in our theme. You can choose the number of products per page for the desktop in theme settings. Vertical table and mobile displays 2 products per row by default and we don’t have option to change that. Only by custom CSS.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 22, 2021 at 14:12

    Hello,

    We would recommend you to create 1 Static Block with 4 columns for the top footer and one more static block with the necessary columns number for the bottom footer. After that go to Theme Options > Footer > Footer layout > Choose the columns number 1 > save settings. After that go to Appearance > Widgets > add the 1 static block to the footer 1 widget area with the top footer and one more static block widget to the same area with the footer bottom.

    Watch the video tutorial https://youtu.be/gY-x4m47Duo It’s for the WPBakery page builder but you can do the same using Elementor page builder.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 22, 2021 at 13:51

    Hello,

    Yes, the Chrome browser blocks the icons font.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 22, 2021 at 13:50

    Hello,

    Do you have this issue in Safari on mobile only or on the desktop? Because I checked the desktop version and it works fine https://gyazo.com/00cd1218847faf7397f523204154f743

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 22, 2021 at 13:44

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 22, 2021 at 13:43

    Hello,

    Go to Theme Options > WooCommerce > Shop > Shop filters > Sidebar Widgets Content > collapsed always https://prnt.sc/xg2pkt

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 22, 2021 at 13:40

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 22, 2021 at 13:24

    Hello,

    Could you, please, provide us with WP Dashboard and FTP access to your site to check the issue in more detail?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 22, 2021 at 13:24

    Hello,

    In other words: do you want to limit the height of the images on the shop page without cropping the images? Then add the below code to Theme Options > Custom CSS

    .content-product .product-content-image img {
        max-height: 225px;
        width: auto;
    }

    Let me know if you want to limit the height of the main image on the single product.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 22, 2021 at 13:13

    Hello,

    1) There is no option to restore settings of the separate sections only. You can restore only all the settings.

    2) Nope, this is the predefined options list that you can’t edit. What items would you like to add there?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 22, 2021 at 13:10

    Hello,

    Edit the mobile panel and add the custom element with the tel link https://prnt.sc/xg039t

    Regards

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    Viewing 11,190 results - 11,161 through 11,190 (of 30,391 total)
Viewing 30 posts - 11,161 through 11,190 (of 30,391 total)
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