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Misrepresentation - by mb-handmade - on WordPress WooCommerce support

This topic has 11 replies, 2 voices, and was last updated 3 years, 3 months ago ago by mb-handmade

mb-handmade

Participant

January 20, 2021 at 14:15

The email generator no longer displays the mails correctly and with the customizer I can no longer click on Publish.

LOOK HERE:

Please, contact administrator
for this information.

#269281 Copied Theme version: 3.2.3 WooCommerce version: 5.6

10 Answers

Olga Barlow

Support staff

January 20, 2021 at 21:16

Hello,

I checked the builder and don’t see issues with the adding elements https://gyazo.com/1ccdf5cae82075002bc4cfa9dc52ac93

Regards

#269365 Copied

mb-handmade

Participant

January 20, 2021 at 21:29

Yes l it works, but I already designed all email types and the builder doesn’t show the designs at the moment. But when an email is send to me it is like the design I choosed before the email builder broke.

And what’s about the customizer?

#269367 Copied

Olga Barlow

Support staff

January 21, 2021 at 11:35

Hello,

It looks that problem caused by Page cache of WP-Optimize – Clean, Compress, Cache plugin. Contact plugin author to exclude the customizer from page cache.

Regards

#269462 Copied

mb-handmade

Participant

January 21, 2021 at 11:57

And what about the email builder?

#269470 Copied

Olga Barlow

Support staff

January 21, 2021 at 13:35

Hello,

We get an empty email https://prnt.sc/xdaf5y when testing empty new order email template https://prnt.sc/xdahf0 Don’t know how you can get another email.
So, just create templates with the content you need.

Regards

#269497 Copied

mb-handmade

Participant

January 21, 2021 at 13:55

I have already created all emails and yesterday emails arrived in the layout I set when I tried it, even though the email builder was empty.
With the customizer problem I mean the page custommizer for the design of the online store. For example, if I want to make changes to CSS, they are not saved because the publish button does not work.

#269503 Copied

Olga Barlow

Support staff

January 21, 2021 at 14:05

Hello,

1) I don’t know what you got yesterday but I tried a few hours ago and it was empty.
So, would recommend you to create all the templates you need and save changes. Let me know if you can’t save your changes or don’t get emails once you save your changes.

2) Are you talking about Appearance > Customizer? Then disable the WP-Optimize – Clean, Compress, Cache plugin and try again. It works once plugin is disabled or if Page cache option is disabled.
Or what customizer are you talking about? Provide screenshot, please.

Regards

#269507 Copied

mb-handmade

Participant

January 21, 2021 at 15:37

1) Now it works, I still had a backup. Where can I find the default mail themes that were preset by you at the beginning?

#269526 Copied

Olga Barlow

Support staff

January 22, 2021 at 16:32

Hello,

We don’t have option for this in the email builder. If you want I could send the import file to your registration email. You’ll be able to import template using Import option https://prnt.sc/xgfyqt

Regards

#269730 Copied

mb-handmade

Participant

January 23, 2021 at 13:42

Yes, it would be great
Thanks a lot

#269836 Copied
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