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"Can not connect to get plugin list"

This topic has 12 replies, 3 voices, and was last updated 3 years, 3 months ago ago by Olga Barlow

MI Trading Consultancy

Participant

January 21, 2021 at 18:28

Please help me, why i can not to connect to any plugin?

Please, contact administrator
for this information.

#269562 Copied Theme version: 7.2.3

11 Answers

Olga Barlow

Support staff

January 21, 2021 at 19:01

Hello,

Provide us with WP Dashboard access to your site, please. And provide us with the screenshot of the issue for better understanding. You can use the Lightshot screenshot tool to share screenshot.

Regards

#269572 Copied

MI Trading Consultancy

Participant

January 22, 2021 at 07:00

https://prnt.sc/xf6fve

—————————————————————-

https://prnt.sc/xf6q8a

#269598 Copied

Rose Tyler

Support staff

January 22, 2021 at 10:53

Thanks for screenshots. Also, we need temporary wp-admin and FTP access (not cpanel). Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it. If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#269631 Copied

MI Trading Consultancy

Participant

January 22, 2021 at 12:29

Ok

Please contact administrator
for this information.

#269658 Copied

MI Trading Consultancy

Participant

January 22, 2021 at 12:34

Sorry this is what i understand.

Sorry i dont know what FTP Access is

#269661 Copied

Olga Barlow

Support staff

January 22, 2021 at 15:30

Hello,

Contact your hosting provider and ask them if they block outgoing/ingoing connections to our server 136.243.62.35

Regards

#269704 Copied

MI Trading Consultancy

Participant

January 22, 2021 at 16:24

They are unblocking you right now.

#269723 Copied

Olga Barlow

Support staff

January 23, 2021 at 11:38

Hello,

Once they unblock our server reply back, please.

Regards

#269810 Copied

MI Trading Consultancy

Participant

January 23, 2021 at 12:24

u still cant to access?

#269820 Copied

MI Trading Consultancy

Participant

January 24, 2021 at 14:55

My hosting provider want screenshot from your system

#269949 Copied

Olga Barlow

Support staff

January 24, 2021 at 15:20

Hello,

1) Ask your hosting provider about FTP access to your site and provide us with FTP access (FTP host, FTP username, FTP password).
2) Screenshot of which settings does your hosting provider need?

Regards

#269950 Copied
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