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Viewing 30 posts - 11,131 through 11,160 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2021 at 21:49

    Hello,

    1) Add the below code to Theme Options > Custom CSS if you want to move the sale price below the old price

    .content-product .product-details .price del {
        display: block;
    }

    2) Price is already bold on your site https://prnt.sc/xmci33
    3) Don’t understand what you want to implement. Explain in more detail, please.
    4) Go to Theme Options > Custom CSS > Desktop custom > find the below code and remove it

    .products-loop .product:hover, .carousel-area .product-slide:hover {
        box-shadow: 0 0 10px 3px rgba(0,0,0,.1);
        z-index: 2;
        transform: translateY(-5px) scale(1.007);
        border-radius: 5px;
    }

    5) There is no such option. You may submit customization request here to implement this. Item support does not include services to modify or extend the item beyond the original features

    6) There is no such option in our theme. You can either enable or disable q-ty on the product grid. To disable it go to Theme Options > WooCommerce > Shop > Product styles > disable Q-ty option.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2021 at 21:37

    Hello,

    Provide us with username and password to pass the authentification window https://prnt.sc/xmccus
    The credentials that you provided in the very first message do not work. And we are blocked https://prnt.sc/xmce3z

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2021 at 21:35

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2021 at 21:29

    Hello,

    Is the search you show in your video you custom develop or you added that using plugin?
    If you use the third-party plugin to add that search then you need to contact the plugin developer to get help with that. If this is your customization then submit customization request here to get assistance.

    Our support is able to help you only with the existing options of our theme and issues related to these option https://themeforest.net/page/item_support_policy
    Item support does not include services to modify or extend the item beyond the original features.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2021 at 21:21

    Hello,

    Your right. I passed this task to our developers and we’ll add either notification or redirect to My account page after the registration in the next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2021 at 21:14

    Hello,

    No, you’ll get them back once activate the child theme again.
    Only widgets could be messed up after theme switching. So, make sure that you remember where all the widgets located to move them to correct areas after switching if it’s needed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2021 at 21:12

    Hello,

    Go to Appearance > Themes > install and activate default WooCommerce theme – Storefront. Check the registration emails when the Storefront theme is activated. Let me know if you get the registration emails when the default theme is activated.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2021 at 21:11

    Hello,

    Emails won’t be updated after the WooCommerce plugin update. Also, you can make backup of your email templates https://prnt.sc/xmbt8z and save the backup code to a safe place.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2021 at 21:07

    Hello,

    Could you, please, give us access to your Google console results to check the mentioned issues in more detail?
    Give this user 8themes@gmail.com dev permission to check the console results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2021 at 21:05

    Hello,

    I checked your site using mobile device and don’t see any gap on the right side https://prnt.sc/xmbn6l
    Could you, also, tell me what elements do you want to center? Everything looks ok as for me.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2021 at 20:53

    Hello,

    We don’t have a built-in feature as “social boost program”. Did you use third-party plugin to implement this? Contact plugin author. We are able to help you only with the built-in options.
    We are not responsible for third-party plugins or custom code.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2021 at 20:50

    Hello,

    Every category also has such option, you set Both https://prnt.sc/xmbaip Choose the Default(to inherit the general settings) or Products if you don’t want to show the categories there.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2021 at 20:40

    Hello,

    We enabled some optimization options in our theme, tested your site speed https://tools.pingdom.com/#5dcebd994a800000
    Load time 1.35 s

    But if you prefer refund you can submit refund request here https://themeforest.net/refund_requests/new

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2021 at 20:04

    Hello,

    Take our apologies for the delay.
    We have fixed the out of stock widget. Product categories widget does not work even with the default theme https://prnt.sc/xaml99 , so contact WPML plugin about this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2021 at 19:54

    Hello,

    1) Set the height of the menu in the menu item settings https://prnt.sc/xm9qa2 and add the below code to Theme Options > Custom CSS

    .header-main-menu .nav-sublist-dropdown:not(.nav-sublist) {
        overflow-y: scroll;
    }

    2) It’s not the issue, you scroll the page, not the menu only.

    3) Provide us with short video of the issue using Gyazo gif tool for better understanding when it does now work.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2021 at 19:41

    Hello,

    We don’t have exactly the same PSD of the size guide but we have the other one. I sent you that PSD to your email.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2021 at 17:49

    Hello,

    We have enabled some options and improved site scores a little bit.
    Before – https://tools.pingdom.com/#5dce865075c00000
    After – https://tools.pingdom.com/#5dce9c93b4400001

    We don’t have more tools to improve the speed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2021 at 16:42

    Hello,

    Our technicals were able to connect to your server but once they tried to edit any file they were disconnected and can’t connect to the server any more https://prnt.sc/xm1o0u
    It seems that your server has some blacklist. So, contact your hosting provider and ask to remove the mentioned IPs from the blacklist and unlock them. We can’t continue our work because of this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2021 at 13:10

    Hello, @MichaelB

    Try to flush the browser cache and check again.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2021 at 09:09

    Hello,

    Thank you. Fixed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 24, 2021 at 15:29

    Hello,

    Provide us with WP Dashboard access to your site, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 24, 2021 at 15:27

    Hello,

    I checked the WooZone plugin dashboard and it’s activated. Could you, please, provide us with the screenshot of the error that you have because the previous one does not exist?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 24, 2021 at 15:23

    Hello,

    Contact Envato support about this. We can’t choose what elements to refund. We can’t just confirm the refund request that you submitted and we did that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 24, 2021 at 15:20

    Hello,

    1) Ask your hosting provider about FTP access to your site and provide us with FTP access (FTP host, FTP username, FTP password).
    2) Screenshot of which settings does your hosting provider need?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 24, 2021 at 11:25

    Hello,

    Contact your hosting provider to fix this. This issue related to the server setting, not to the theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 24, 2021 at 11:16

    Hello,

    Keep logo Toggled (visible) https://prnt.sc/xjl49s

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 24, 2021 at 11:05

    Hello,

    Keep this option disabled https://prnt.sc/xjkkny

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 23, 2021 at 18:24

    Hello,

    Ok, so do you want to have the dropdown or horizontal menu displaying?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 23, 2021 at 18:18

    Hello,

    Optimize your images because page size is huge https://prnt.sc/xie1zi
    You can use tinypng tool https://tinypng.com/
    Enable Lazy loading for the sliders you use https://prnt.sc/xie7fw
    I have enabled it for few of them and it improved the speed a lot https://prnt.sc/xieeu2 So, enable it for all the sliders you have.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 23, 2021 at 18:05

    Hello,

    We checked the registration with the default Storefront theme and found that it also does not work https://gyazo.com/87e2e7ce381f04ac6bf145b790cfcf2b . So, our theme is not the reason of the issue. Contact WooCommerce plugin support https://wordpress.org/support/plugin/woocommerce/
    We are able to help only if issue caused by our theme.

    Regards

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    Viewing 11,160 results - 11,131 through 11,160 (of 30,391 total)
Viewing 30 posts - 11,131 through 11,160 (of 30,391 total)
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