Page 372 – 8theme.com

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Olga Barlow

Participant

January 25, 2021 at 21:21

Hello,

Your right. I passed this task to our developers and we’ll add either notification or redirect to My account page after the registration in the next theme update.

Regards

#270138 Copied In reply to: notification to user of successful site registration

Olga Barlow

Participant

January 25, 2021 at 21:14

Hello,

No, you’ll get them back once activate the child theme again.
Only widgets could be messed up after theme switching. So, make sure that you remember where all the widgets located to move them to correct areas after switching if it’s needed.

Regards

#270137 Copied In reply to: do not receive e-mails about a new order

Olga Barlow

Participant

January 25, 2021 at 21:12

Hello,

Go to Appearance > Themes > install and activate default WooCommerce theme – Storefront. Check the registration emails when the Storefront theme is activated. Let me know if you get the registration emails when the default theme is activated.

Regards

#270136 Copied In reply to: Email Notifications All order mails work well registration mails don't work

Olga Barlow

Participant

January 25, 2021 at 21:11

Hello,

Emails won’t be updated after the WooCommerce plugin update. Also, you can make backup of your email templates https://prnt.sc/xmbt8z and save the backup code to a safe place.

Regards

#270135 Copied In reply to: Built-in Email Builder

Olga Barlow

Participant

January 25, 2021 at 21:07

Hello,

Could you, please, give us access to your Google console results to check the mentioned issues in more detail?
Give this user 8themes@gmail.com dev permission to check the console results.

Regards

#270134 Copied In reply to: Xstore theme Set Up

Olga Barlow

Participant

January 25, 2021 at 21:05

Hello,

I checked your site using mobile device and don’t see any gap on the right side https://prnt.sc/xmbn6l
Could you, also, tell me what elements do you want to center? Everything looks ok as for me.

Regards

#270133 Copied In reply to: Mobile Width is "buggy"

Olga Barlow

Participant

January 25, 2021 at 20:53

Hello,

We don’t have a built-in feature as “social boost program”. Did you use third-party plugin to implement this? Contact plugin author. We are able to help you only with the built-in options.
We are not responsible for third-party plugins or custom code.

Regards

#270128 Copied In reply to: Responsive problem

Olga Barlow

Participant

January 25, 2021 at 20:50

Hello,

Every category also has such option, you set Both https://prnt.sc/xmbaip Choose the Default(to inherit the general settings) or Products if you don’t want to show the categories there.

Regards

#270127 Copied In reply to: Disable showing categories before products on store category pages

Olga Barlow

Participant

January 25, 2021 at 20:40

Hello,

We enabled some optimization options in our theme, tested your site speed https://tools.pingdom.com/#5dcebd994a800000
Load time 1.35 s

But if you prefer refund you can submit refund request here https://themeforest.net/refund_requests/new

Regards

#270124 Copied In reply to: It is Slow

Olga Barlow

Participant

January 25, 2021 at 20:04

Hello,

Take our apologies for the delay.
We have fixed the out of stock widget. Product categories widget does not work even with the default theme https://prnt.sc/xaml99 , so contact WPML plugin about this.

Regards

#270120 Copied In reply to: Different languages and products – same sidebar numbers
Olga Barlow

Participant

January 25, 2021 at 19:54
Hello,

1) Set the height of the menu in the menu item settings https://prnt.sc/xm9qa2 and add the below code to Theme Options > Custom CSS

.header-main-menu .nav-sublist-dropdown:not(.nav-sublist) { overflow-y: scroll; }

2) It’s not the issue, you scroll the page, not the menu only.

3) Provide us with short video of the issue using Gyazo gif tool for better understanding when it does now work.

Regards
#270118 Copied In reply to: Out of stock product alignment
Olga Barlow

Participant

January 25, 2021 at 19:41

Hello,

We don’t have exactly the same PSD of the size guide but we have the other one. I sent you that PSD to your email.

Regards

#270111 Copied In reply to: Size Guide PSD

Olga Barlow

Participant

January 25, 2021 at 17:49

Hello,

We have enabled some options and improved site scores a little bit.
Before – https://tools.pingdom.com/#5dce865075c00000
After – https://tools.pingdom.com/#5dce9c93b4400001

We don’t have more tools to improve the speed.

Regards

#270102 Copied In reply to: Very slow site

Olga Barlow

Participant

January 25, 2021 at 16:42

Hello,

Our technicals were able to connect to your server but once they tried to edit any file they were disconnected and can’t connect to the server any more https://prnt.sc/xm1o0u
It seems that your server has some blacklist. So, contact your hosting provider and ask to remove the mentioned IPs from the blacklist and unlock them. We can’t continue our work because of this.

Regards

#270089 Copied In reply to: Problem with social login

Olga Barlow

Participant

January 25, 2021 at 13:10

Hello, @MichaelB

Try to flush the browser cache and check again.

Regards

#270070 Copied In reply to: Change log (error)

Olga Barlow

Participant

January 25, 2021 at 09:09

Hello,

Thank you. Fixed.

Regards

#270024 Copied In reply to: Change log (error)

Olga Barlow

Participant

January 24, 2021 at 15:29

Hello,

Provide us with WP Dashboard access to your site, please.

Regards

#269954 Copied In reply to: bug support needed

Olga Barlow

Participant

January 24, 2021 at 15:27

Hello,

I checked the WooZone plugin dashboard and it’s activated. Could you, please, provide us with the screenshot of the error that you have because the previous one does not exist?

Regards

#269953 Copied In reply to: How to activate woozone plugin inside Xstore?

Olga Barlow

Participant

January 24, 2021 at 15:23

Hello,

Contact Envato support about this. We can’t choose what elements to refund. We can’t just confirm the refund request that you submitted and we did that.

Regards

#269952 Copied In reply to: I can?

Olga Barlow

Participant

January 24, 2021 at 15:20

Hello,

1) Ask your hosting provider about FTP access to your site and provide us with FTP access (FTP host, FTP username, FTP password).
2) Screenshot of which settings does your hosting provider need?

Regards

#269950 Copied In reply to: "Can not connect to get plugin list"

Olga Barlow

Participant

January 24, 2021 at 11:25

Hello,

Contact your hosting provider to fix this. This issue related to the server setting, not to the theme.

Regards

#269932 Copied In reply to: 404 on permalinks

Olga Barlow

Participant

January 24, 2021 at 11:16

Hello,

Keep logo Toggled (visible) https://prnt.sc/xjl49s

Regards

#269929 Copied In reply to: Slider revolution

Olga Barlow

Participant

January 24, 2021 at 11:05

Hello,

Keep this option disabled https://prnt.sc/xjkkny

Regards

#269928 Copied In reply to: Emojis

Olga Barlow

Participant

January 23, 2021 at 18:24

Hello,

Ok, so do you want to have the dropdown or horizontal menu displaying?

Regards

#269873 Copied In reply to: Problem Widget language switcher setting

Olga Barlow

Participant

January 23, 2021 at 18:18

Hello,

Optimize your images because page size is huge https://prnt.sc/xie1zi
You can use tinypng tool https://tinypng.com/
Enable Lazy loading for the sliders you use https://prnt.sc/xie7fw
I have enabled it for few of them and it improved the speed a lot https://prnt.sc/xieeu2 So, enable it for all the sliders you have.

Regards

#269872 Copied In reply to: WordPress caught an error with one of your plugins, Royal Core

Olga Barlow

Participant

January 23, 2021 at 18:05

Hello,

We checked the registration with the default Storefront theme and found that it also does not work https://gyazo.com/87e2e7ce381f04ac6bf145b790cfcf2b . So, our theme is not the reason of the issue. Contact WooCommerce plugin support https://wordpress.org/support/plugin/woocommerce/
We are able to help only if issue caused by our theme.

Regards

#269871 Copied In reply to: regisration form stopped working

Olga Barlow

Participant

January 23, 2021 at 13:06

Hello,

Point is that we can’t replicate the mentioned error on our test installations. That’s why we asked your access to check and fix the issue to avoid it for the next updates.

Regards

#269831 Copied In reply to: The page does not load in the frontend

Olga Barlow

Participant

January 23, 2021 at 12:59

Hello,

If you check the error log you’ll see that fatal error appears in the Bloom plugin files https://prnt.sc/xhzck1
I deactivated Bloom plugin and XStore core works ok. So, contact Bloom plugin author to fix the issue.

Regards

#269827 Copied In reply to: URGENT – Xstore core plugin breaking store when activated

Olga Barlow

Participant

January 23, 2021 at 12:46

Hello,

You are welcome.

Regards

#269826 Copied In reply to: if i activate xstore core plugin my add to cart button is missing

Olga Barlow

Participant

January 23, 2021 at 12:45

Hello,

We have sent PSDs to your email.

Regards

#269825 Copied In reply to: psd file for Organic Cosmetics
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Viewing 11,160 results - 11,131 through 11,160 (of 30,337 total)

Viewing 30 posts - 11,131 through 11,160 (of 30,337 total)

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