Page 374 – 8theme.com

Forum Replies Created

Viewing 30 posts - 11,191 through 11,220 (of 30,337 total)

← 1 2 3 … 373 374 375 … 1,010 1,011 1,012 →

Olga Barlow

Participant

January 22, 2021 at 12:48

Hello,

Please, check the theme requirements https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
Max upload size is set to 2 https://prnt.sc/xfycj9 But the theme is 6M size. So, you won’t be able to install theme via Dashboard if you don’t increase the Max upload size.

Contact your hosting provider to change the limit.

Regards

#269665 Copied In reply to: Cannot Install theme

Olga Barlow

Participant

January 22, 2021 at 12:41

Hello,

We plan the new update for the next week probably. We can’t share the update changelog before the release because of security reasons (competitors etc), hope you understand.
We have not added full compatibility with PHP 8 yet. But of course, we plan it.

Regards

#269663 Copied In reply to: Next update

Olga Barlow

Participant

January 22, 2021 at 12:32

Hello,

Could you, please, provide us with link to your site and WP Dashboard access to check the issue? It’s difficult to detect the reason if we can’t inspect the site.

Regards

#269659 Copied In reply to: Mobile Width is "buggy"

Olga Barlow

Participant

January 22, 2021 at 12:01

Hello,

Did you read my previous message? Did you check the mail server error logs? What answer did you get from your hosting provider about sending the emails? Do you have this issue only when our theme is enabled? Does reset password email works if any other default theme is enabled?

We are able to help you only in case problem caused by our theme and if the default option (like reset pass) works fine with the default WP theme. If this option does not work even with the default theme we can do nothing because the problem is not related to theme files, we can edit only theme files, we can’t edit any files of plugins or server settings that are responsible for these things.

Regards

#269651 Copied In reply to: automatic logout problem

Olga Barlow

Participant

January 22, 2021 at 11:57

Hello,

Done. I created header for the home page and disabled the header overlap option for the mobile.

Regards

#269650 Copied In reply to: information

Olga Barlow

Participant

January 22, 2021 at 11:52

Hello,

I have updated WP to the latest version and hints are there again.

Regards

#269649 Copied In reply to: theme option problem

Olga Barlow

Participant

January 22, 2021 at 11:29

Hello,

Check now, please.

Regards

#269643 Copied In reply to: Sorting breaks the grid

Olga Barlow

Participant

January 22, 2021 at 09:45

Hello,

Could you please provide us with WP Dashboard and FTP access to your site? We’ll check the issue in more detail.

Regards

#269616 Copied In reply to: regisration form stopped working

Olga Barlow

Participant

January 21, 2021 at 19:05

Hello,

Go to Theme Options > Blog > Single post > either change the single post layout or enable featured image on the single post https://prnt.sc/xdvb15

Regards

#269573 Copied In reply to: CHANGE DESIGN

Olga Barlow

Participant

January 21, 2021 at 19:01

Hello,

Provide us with WP Dashboard access to your site, please. And provide us with the screenshot of the issue for better understanding. You can use the Lightshot screenshot tool to share screenshot.

Regards

#269572 Copied In reply to: "Can not connect to get plugin list"

Olga Barlow

Participant

January 21, 2021 at 18:59

Hello,

Nope, these options do not affect the page sliders.
But we don’t recommend disabling them all because it slows down the site, so it would better to keep these options enabled https://prnt.sc/xdv0us

Regards

#269571 Copied In reply to: Cache Issue

Olga Barlow

Participant

January 21, 2021 at 18:41

Hello,

Blog page displays posts. You can edit posts from WP Dashboard > Posts > edit the posts. If you want to change the Blog page layout (sidebar position, grig, list etc) you can use Theme Options > Blog.

To get back the default settings you need to make the backup of these settings (Theme Options > Export/Import > download export file) and then if you want to restore them use this file to import settings. After the import don’t save changes, just reload the page and save options only after that.

Regards

#269567 Copied In reply to: Remove "Show more"

Olga Barlow

Participant

January 21, 2021 at 18:34

You are welcome.

Regards

#269566 Copied In reply to: UPDATE THEME

Olga Barlow

Participant

January 21, 2021 at 18:33

Hello,

Check the mail server error logs. Our theme does not have any options for the Reset password option, so if you have issues with this it probably is related to your mail server settings and you need to contact your hosting provider to get help with it.

Regards

#269565 Copied In reply to: automatic logout problem

Olga Barlow

Participant

January 21, 2021 at 18:31

Hello,

Contact your hosting provider and ask them to fix this https://prnt.sc/xdtlzb
It’s not related to theme but to server settings.

Regards

#269564 Copied In reply to: Icons Suddenly missing

Olga Barlow

Participant

January 21, 2021 at 18:29

Hello,

But WooCommerce plugin installation comes before the demo content import if you use the theme setup wizard. So, do you need any help from our side with the demo content installation?

Regards

#269563 Copied In reply to: theme got changed

Olga Barlow

Participant

January 21, 2021 at 18:27

Hello,

Go to Theme Options > Speed Optimization > Image loading type > choose default. Try to filter after that.

Regards

#269561 Copied In reply to: Filter

Olga Barlow

Participant

January 21, 2021 at 18:26

Hello,

Could you, please, provide us with WP Dashboard access to your site and we’ll help you with the demo content installation?
Tell me what demo version you would like to install and what page builder (Elementor or WPBakery)?

Regards

#269560 Copied In reply to: Demo import failed

Olga Barlow

Participant

January 21, 2021 at 16:07

Hello,

Provide us with WP Dashboard and FTP access to your site to check the issue in more detail.

Regards

#269544 Copied In reply to: The page does not load in the frontend

Olga Barlow

Participant

January 21, 2021 at 16:06

Hello,

Disable option, publish changes and check on the real device.

Regards

#269543 Copied In reply to: information

Olga Barlow

Participant

January 21, 2021 at 16:04

Hello,

Provide us with WP Dashboard and FTP access to your site, please.

Regards

#269542 Copied In reply to: Sorting breaks the grid

Olga Barlow

Participant

January 21, 2021 at 16:03

Hello,

Provide correct WP Dashboard access to login and check.

Regards

#269540 Copied In reply to: theme option problem

Olga Barlow

Participant

January 21, 2021 at 16:01

Hello,

Because you disabled copyrights in the home page settings https://prnt.sc/xdmk3r
So, you get them disabled.

Regards

#269538 Copied In reply to: Theme setting problem on home page

Olga Barlow

Participant

January 21, 2021 at 15:52

Hello,

Ok. You are welcome.

Regards

#269534 Copied In reply to: Center image static block

Olga Barlow

Participant

January 21, 2021 at 15:50

Hello,

Go to Appearance > Themes > install and activate Storefront theme. Do you have the same issue when the Storefront theme is activated?

Regards

#269533 Copied In reply to: automatic logout problem

Olga Barlow

Participant

January 21, 2021 at 15:42

Hello,

3d, 4d slide – keep this position to hide the layer till the click of the menu icon https://prnt.sc/xdkkla

Regards

#269531 Copied In reply to: Slider revolution

Olga Barlow

Participant

January 21, 2021 at 15:28

Hello,

No.

Regards

#269523 Copied In reply to: information

Olga Barlow

Participant

January 21, 2021 at 15:28

Hello,

I suppose 3-5 days https://prnt.sc/xdk052

Regards

#269522 Copied In reply to: refound

Olga Barlow

Participant

January 21, 2021 at 15:18

Hello,

Parent theme was broken https://prnt.sc/xdi8zh and did not include the necessary files and folders. It was the reason of the fatal error.

Regards

#269520 Copied In reply to: WordPress caught an error with one of your plugins, Royal Core

Olga Barlow

Participant

January 21, 2021 at 14:07

Hello,

Try to disable cache plugin and check again after that.

Regards

#269508 Copied In reply to: Collapse fields for mobile
← 1 2 3 … 373 374 375 … 1,010 1,011 1,012 →

Viewing 11,220 results - 11,191 through 11,220 (of 30,337 total)

Viewing 30 posts - 11,191 through 11,220 (of 30,337 total)

← 1 2 3 … 373 374 375 … 1,010 1,011 1,012 →

Forum Replies Created

Explore our best WordPress WooCommerce Themes collection