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WordPress caught an error with one of your plugins, Royal Core

This topic has 8 replies, 2 voices, and was last updated 3 years, 3 months ago ago by Olga Barlow

  • Avatar: Mikewise
    Mikewise
    Participant
    January 21, 2021 at 11:13

    Hi,
    My site is no longer online.. I’ve received this message from WP, could you pls help me out? Kind Regards Mike

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.6
    Current theme: Royal Child (version 0.0.1)
    Current plugin: Royal Core (version 1.1.7)
    PHP version 7.4.13

    Error Details
    =============
    An error of type E_ERROR was caused in line 227 of the file /mnt/web414/a2/93/510204193/htdocs/WordPress_SecureMode_01/wp-content/plugins/royal-core/inc/shortcodes/etheme_products.php. Error message: Uncaught Error: Call to undefined function et_get_static_blocks() in /mnt/web414/a2/93/510204193/htdocs/WordPress_SecureMode_01/wp-content/plugins/royal-core/inc/shortcodes/etheme_products.php:227
    Stack trace:
    #0 /mnt/web414/a2/93/510204193/htdocs/WordPress_SecureMode_01/wp-content/plugins/royal-core/inc/shortcodes.php(79): require_once()
    #1 /mnt/web414/a2/93/510204193/htdocs/WordPress_SecureMode_01/wp-includes/class-wp-hook.php(287): royal_shortcodes_init()
    #2 /mnt/web414/a2/93/510204193/htdocs/WordPress_SecureMode_01/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters()
    #3 /mnt/web414/a2/93/510204193/htdocs/WordPress_SecureMode_01/wp-includes/plugin.php(484): WP_Hook->do_action()
    #4 /mnt/web414/a2/93/510204193/htdocs/WordPress_SecureMode_01/wp-settings.php(557): do_action()
    #5 /mnt/web414/a2/93/510204193/htdocs/WordPress_SecureMode_01/wp-config.php(89): require_once(‘/mnt/web414/a2/…’)
    #6 /mnt/web414/a2/93/510204193/htdocs/WordPress_SecureMode_01/wp-load.php(37): require_once(‘/mnt/web414/a2/…’)

    #269453 Copied Theme version: 1.1.7
    7 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 21, 2021 at 13:41

    Hello,

    Could you, please, provide us with WP Dashboard and FTP access to your site? It seems that you disable the Static Blocks module in Royal theme options and it caused the mentioned error.

    Regards

    #269498 Copied
    Avatar: Mikewise
    Mikewise
    Participant
    January 21, 2021 at 14:13

    Hi Olga, put all the info in the private content area, thanks in advance, rgs Mike

    Please contact administrator
    for this information.
    #269509 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 21, 2021 at 15:18

    Hello,

    Parent theme was broken https://prnt.sc/xdi8zh and did not include the necessary files and folders. It was the reason of the fatal error.

    Regards

    #269520 Copied
    Avatar: Mikewise
    Mikewise
    Participant
    January 22, 2021 at 16:20

    Hi Olga, Thanks it works again.. but the site is extremely slow at the moment.. any idea what could be the cause of that? Rgs Mike

    #269722 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 23, 2021 at 18:18

    Hello,

    Optimize your images because page size is huge https://prnt.sc/xie1zi
    You can use tinypng tool https://tinypng.com/
    Enable Lazy loading for the sliders you use https://prnt.sc/xie7fw
    I have enabled it for few of them and it improved the speed a lot https://prnt.sc/xieeu2 So, enable it for all the sliders you have.

    Regards

    #269872 Copied
    Avatar: Mikewise
    Mikewise
    Participant
    January 24, 2021 at 14:15

    Thanx again.. will close this topic now.. rgs

    #269947 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 25, 2021 at 21:35

    Hello,

    You are welcome.

    Regards

    #270140 Copied
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