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Topic: WordPress caught an error with one of your plugins, Royal Core

Mikewise

Participant

January 21, 2021 11:13 am

Hi,
My site is no longer online.. I’ve received this message from WP, could you pls help me out? Kind Regards Mike

When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.6
Current theme: Royal Child (version 0.0.1)
Current plugin: Royal Core (version 1.1.7)
PHP version 7.4.13

Error Details
=============
An error of type E_ERROR was caused in line 227 of the file /mnt/web414/a2/93/510204193/htdocs/WordPress_SecureMode_01/wp-content/plugins/royal-core/inc/shortcodes/etheme_products.php. Error message: Uncaught Error: Call to undefined function et_get_static_blocks() in /mnt/web414/a2/93/510204193/htdocs/WordPress_SecureMode_01/wp-content/plugins/royal-core/inc/shortcodes/etheme_products.php:227
Stack trace:
#0 /mnt/web414/a2/93/510204193/htdocs/WordPress_SecureMode_01/wp-content/plugins/royal-core/inc/shortcodes.php(79): require_once()
#1 /mnt/web414/a2/93/510204193/htdocs/WordPress_SecureMode_01/wp-includes/class-wp-hook.php(287): royal_shortcodes_init()
#2 /mnt/web414/a2/93/510204193/htdocs/WordPress_SecureMode_01/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters()
#3 /mnt/web414/a2/93/510204193/htdocs/WordPress_SecureMode_01/wp-includes/plugin.php(484): WP_Hook->do_action()
#4 /mnt/web414/a2/93/510204193/htdocs/WordPress_SecureMode_01/wp-settings.php(557): do_action()
#5 /mnt/web414/a2/93/510204193/htdocs/WordPress_SecureMode_01/wp-config.php(89): require_once(‘/mnt/web414/a2/…’)
#6 /mnt/web414/a2/93/510204193/htdocs/WordPress_SecureMode_01/wp-load.php(37): require_once(‘/mnt/web414/a2/…’)
Site URL: hidden
Theme version: 1.1.7

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Olga Barlow

Support staff

January 21, 2021 1:41 pm

Hello,

Could you, please, provide us with WP Dashboard and FTP access to your site? It seems that you disable the Static Blocks module in Royal theme options and it caused the mentioned error.

Regards

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Mikewise

Participant

January 21, 2021 2:13 pm

Hi Olga, put all the info in the private content area, thanks in advance, rgs Mike

Content is visible for topic creator and
support staff only.

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Olga Barlow

Support staff

January 21, 2021 3:18 pm

Hello,

Parent theme was broken https://prnt.sc/xdi8zh and did not include the necessary files and folders. It was the reason of the fatal error.

Regards

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Mikewise

Participant

January 22, 2021 4:20 pm

Hi Olga, Thanks it works again.. but the site is extremely slow at the moment.. any idea what could be the cause of that? Rgs Mike

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Olga Barlow

Support staff

January 23, 2021 6:18 pm

Hello,

Optimize your images because page size is huge https://prnt.sc/xie1zi
You can use tinypng tool https://tinypng.com/
Enable Lazy loading for the sliders you use https://prnt.sc/xie7fw
I have enabled it for few of them and it improved the speed a lot https://prnt.sc/xieeu2 So, enable it for all the sliders you have.

Regards

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Mikewise

Participant

January 24, 2021 2:15 pm

Thanx again.. will close this topic now.. rgs

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Olga Barlow

Support staff

January 25, 2021 9:35 pm

Hello,

You are welcome.

Regards

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