Did you follow all the steps from my previous message?
Did you go to WP Dashboard > Updates > press “check updates” link to force check and tried to update theme again only after that? Because it’s important!
Regards
Olga Barlow
Participant
January 28, 2021 at 17:45
Hello,
Keep the Ajax filter option disabled https://prnt.sc/xrlrqb It does not work with for the product categories/shop if it was created using Elementor.
Regards
Olga Barlow
Participant
January 28, 2021 at 17:30
Hello,
No, that’s not our support staff! Block this user and change the credentials.
Regards
Olga Barlow
Participant
January 28, 2021 at 17:23
Hello,
I have added some custom CSS to make it look like with Single Product builder. Check now. But you need to understand that default layout options are limited than the builder.
Regards
Olga Barlow
Participant
January 28, 2021 at 16:38
Hello,
Check now, please.
Regards
Olga Barlow
Participant
January 28, 2021 at 16:09
Hello,
I checked your site and see that you use WP 5.6 and the latest version of our theme and everything is ok https://prnt.sc/xri52n
Take our apologies that you feel this way and that you started to look for other themes. We do understand that site speed is the most important requirement for good selling. This task has high-level priority in the developers’ list. For our part, we will spare no effort to honor our obligations.
Regards
Olga Barlow
Participant
January 28, 2021 at 13:56
Hello,
You have 2 headers: one for the home page and the other for the whole site https://prnt.sc/xrbbaf
So, if you make changes do them for both of them.
I made the home page header the same as on the other pages. Check now.
Let me know if you still need help with any other questions.
Regards
Olga Barlow
Participant
January 28, 2021 at 13:32
Hello,
Thank you.
What child theme name do you want to have?
Regards
Olga Barlow
Participant
January 28, 2021 at 13:23
Hello,
If the mentioned custom code does not help than we can do nothing. Then contact Stripe plugin author and ask them how to disable Stripe on the single product page, not hide divs but remove them at all https://prnt.sc/xrafa2 . Because they cause the mentioned issue on iPhone.
Regards
Olga Barlow
Participant
January 28, 2021 at 13:14
Hello,
Check now, please.
Regards
Olga Barlow
Participant
January 28, 2021 at 13:07
Hello,
1) If you install one demo over the another one you’ll get content of few demos and we can do nothing with this. If you want to get clean installation you can use WP DataBase reset plugin but then you will remove all the content you have (including your home page and images).
I could help you and install https://xstore.8theme.com/elementor/demos/home-decor/ demo only in addition to existing content if you don’t want to remove images and home page. So, do you confirm that you want to reset the existing header, footer, menus and install the Home decor demo content?
2) Go to Theme Options > WooCommerce > Shop > Products style and choose the “buttons on hover” effect.
3) We are working on creation of documentation for this. At this moment you can read this topic to add that https://www.8theme.com/topic/how-to-add-a-contact-us-button-since-the-latest-update/#post-270455
4) I don’t see the mentioned button https://gyazo.com/6d11a5a0ebfd99ff7a8ffedfba5f2329 Have you sorted out?
5) Use translation files to translate texts of the Face Sale popup https://prnt.sc/xr9jhl
Regards
Olga Barlow
Participant
January 28, 2021 at 12:11
Hello,
Check your site now. We have imported Theme Options of the Marseille03 version. We created child theme with the required name. We don’t rename the parent theme because you won’t be able to auto-update the theme in the future, so it would better to keep the default parent theme name.
Clear the plugin cache, CDN cache, browser cache and check after that. If it does not help then go to Dashboard > Updates > click Check again link and update theme to version 7.2.4.1.
Regards
Olga Barlow
Participant
January 28, 2021 at 09:43
Hello,
1) The built-in editor does not allow this, unfortunately. It works in this way and we can’t change that.
2) Ok. Thank you.
Regards
Olga Barlow
Participant
January 28, 2021 at 09:40
Hello,
Could you, please, provide us with link to pages where you still have the issue?
Regards
Olga Barlow
Participant
January 27, 2021 at 23:25
Hello,
Provide us with WP Dashboard access to that site.
Regards
Olga Barlow
Participant
January 27, 2021 at 23:23
Hello,
Enable page builder editor (WPBakery or Elementor depending on which one is your main editor) for the Static Blocks https://www.8theme.com/documentation/xstore/support/static-blocks/
After that go to Static Blocks > edit the footer static block using page builder and change the image element.
Regards
Olga Barlow
Participant
January 27, 2021 at 23:21
Hello,
Did you clear CDN cache and plugin cache after the theme update?
Provide us with WP Dashboard and FTP access to your site, please.
We asked you about FTP access. We can’t help you without FTP access. So, waiting for your reply.
Regards
Olga Barlow
Participant
January 27, 2021 at 23:11
Hello,
This is known issue of the Elementor plugin with the WooCommerce tax option https://wordpress.org/support/topic/uncaught-error-call-to-undefined-function-wc_get_chosen_shipping_method_ids/ . We are theme developers, we won’t be able to help you with the fix for the Elementor plugin, unfortunately. So, contact Elementor plugin support to get a fix for this. Before this deactivating the tax calculus on Woocommerce > General might solve the problem.
Regards
Olga Barlow
Participant
January 27, 2021 at 23:06
Hello,
Go to Plugins > Add new > search for Elementor plugin and press install plugin if you removed that.
Regards
Olga Barlow
Participant
January 27, 2021 at 23:05
Hello,
No, we did not change anything. What error do you get while trying to install Elementor plugin? Try to install it via Plugins > Add new.
