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I need some help with the xStore theme - by Saad

This topic has 26 replies, 3 voices, and was last updated 3 years, 2 months ago ago by Rose Tyler

Saad

Participant

January 24, 2021 at 20:06

1. Once the new user sign-ups or sign-in, the user is still seeing the sign-in page.. the user has to refresh the page or sign-in again to get logged into the account.

2. I want to keep the user logged-in for a long time (30-90 days). He/she shall be logged-out only if they click on logout.

3. I’m unable to reduce the size of the main product image. The image seen in the link below is large, I want to make it smaller. I tried through custom settings but didn’t work. Also, you can see the thumbnails in shop page are blurred, along with the related products in product page.

https://nadaya.in/shop/kurtis/green-kurti-with-plazzo/

4. View Cart option is enabled in custom options. But it’s not showing in header (mobile and desktop). Sometimes it shows, sometimes it disappear completely. Only checkout option is showing.

5. I temporarily added 2 shipping zones in woocommerce settings. The customers who does not belong to that zone will see an “shipping method not available” error in cart and checkout page.

Instead of this, I want to disable the payment method completely to the customers who belong to other zones. Can you PLEASE HELP ME WITH THIS?

#269994 Copied Theme version: 1.0

25 Answers

Saad

Participant

January 25, 2021 at 10:01

6. I want to display the discount “percentage” instead of “sale” in shop and product page. How do I enable it?

#270039 Copied
Olga Barlow

Support staff

January 26, 2021 at 11:30
Hello,

1) Could you, please, provide us with WP Dashboard access to check?
2) It’s not related to our theme. It’s related to WooCommerce plugin session. Contact WooCommerce plugin about this https://wordpress.org/support/plugin/woocommerce/
3) Single product page displays image that you set in the Theme Options > WooCommerce > Product Images > Main Image Width > set 400px for example. At the same time Thumbnail Width set 300px. Also add the below code to Theme Options > Custom CSS
```
.content-product .product-content-image img {
    width: auto;
}
```
4) What’s wrong with the mini-cart https://prnt.sc/xnemu2 ? Could you, please, provide us with screenshot for better understanding?

5) Shipping settings are WooCommerce plugin settings. We don’t have options to manage them. So, check the WooCommerce plugin documentation to set it up or contact WooCommerce plugin support https://docs.woocommerce.com/document/setting-up-shipping-zones/

6) Go to Theme Options > WooCommerce > Shop elementor > Sale and Out of stock > enable Percentage discount option.

Regards
#270252 Copied
Saad

Participant

January 27, 2021 at 11:07

1. Mentioned the login details in private area.

Please cross-check multiple times. It’s working rarely, but most of the times after signup/login, the user sees sign-in page again… instead of getting signed in completely.

2. Ok

3. I tried following the instructions.. but still the image size looks too big on laptop/desktop version. I wanted it to appear small… just like https://www.flipkart.com/dry-state-color-block-women-round-neck-multicolor-t-shirt/p/itm6007c1c301d6c?pid=TSHFNYBZ8HBMUZXJ&lid=LSTTSHFNYBZ8HBMUZXJYEBWZU&marketplace=FLIPKART&srno=b_1_3&otracker=hp_omu_Deals%2Bof%2Bthe%2BDay_2_4.dealCard.OMU_UEEAZ2F8L0R5_2&otracker1=hp_omu_SECTIONED_neo%2Fmerchandising_Deals%2Bof%2Bthe%2BDay_NA_dealCard_cc_2_NA_view-all_2&fm=neo%2Fmerchandising&iid=b4c4bb00-2989-4352-9e29-95e57a50ac9d.TSHFNYBZ8HBMUZXJ.SEARCH&ppt=browse&ppn=browse&ssid=pxh673b8280000001611741434739

4. The view cart option is sometimes visible and sometimes not. Both in mobile and desktop version. Is it a technical issue or a bug?

https://prnt.sc/xp9zn4

5. Ok

6. It worked. But I just wanted to show the percentage. Can you please remove “up to” before percentage?

Please contact administrator
for this information.

#270488 Copied

Olga Barlow

Support staff

January 27, 2021 at 20:12

Hello,

1), 3), 6) Give our user admin permissions. We need to check the backend settings.
4) Contact us once it’s not visible. We need to inspect the cart when the button disappears.

Regards

#270669 Copied

Saad

Participant

January 28, 2021 at 09:03

I’ve given the permission…

Cart is still not visible..in both mobile & desktop

#270760 Copied

Olga Barlow

Support staff

January 28, 2021 at 14:57

Hello,

1), 3), 6) Check now, please.

I don’t see issue with the cart https://prnt.sc/xrexr2 https://prnt.sc/xrf1op

Regards

#270850 Copied

Saad

Participant

January 28, 2021 at 15:30

1. Didn’t work… when I login, it still takes me to “my-account” login page… doesn’t log me in.

3. Done (can you provide me the source of it? If at all I want to change the size.. I will have to access it)

6. Done

Regarding the cart… what I meant was:

Sometimes the “View Cart” option will be visible, sometimes not. Like this – https://prnt.sc/xp9zn4

There’s no “View Cart” button at all, in the screenshots that you provided.

#270862 Copied

Olga Barlow

Support staff

January 28, 2021 at 19:49

Hello,

1), 6) Provide us with FTP access to your site to check the mentioned issues in more detail.
3) Use the Theme Options > WooCommerce > Product Images > Main Image Width to change the image width. I added custom CSS to make it work on the single product page https://prnt.sc/xrr19q

Regards

#270920 Copied

Saad

Participant

January 30, 2021 at 10:57

I don’t really remember the FTP details…is there anyother way to figure out the issue?

#271234 Copied

Rose Tyler

Support staff

February 1, 2021 at 09:19

Hello,

In this case, contact your hosting provider and ask for FTP access.

Regards

#271525 Copied

Saad

Participant

February 1, 2021 at 10:00

Shared the details..

Please contact administrator
for this information.

#271535 Copied

Rose Tyler

Support staff

February 1, 2021 at 15:15

We can’t connect, please check credentials – https://prnt.sc/xz6xv2

Regards

#271614 Copied

Saad

Participant

February 1, 2021 at 16:24

Sent…

Please contact administrator
for this information.

#271635 Copied

Rose Tyler

Support staff

February 2, 2021 at 09:03

Hello,

I don’t see the problem with the login, is it fixed?
Once I entered details in the login form and pressed the submit button it directly redirected me to wp-admin/
Provide a video for a better understanding of the problem you have

Regards

#271721 Copied

Saad

Participant

February 2, 2021 at 09:54

No, I’m facing that issue again.

It looks like the issue is with the login popup form. Both sign-in/sign-up ain’t working when done in popup form.

Sign-in and Sign-up is working fine if done directly through my-account page. Is there anyway to disable popup form for singing in?

#271747 Copied

Saad

Participant

February 2, 2021 at 13:41

I forgot one major issue that was found on the product category page. The H1 tag is missing (maybe disabled from the product category page). Can you please let me know how to enable it?

Link – https://nadaya.in/collection/kanjivaram-saree-under-2000/

The heading & description is also disabled on the page even though I have added it in the editor. The description is only being visible if a product is added in that category, or else it’s not being visible.

I guess the default product category heading is H2, please change it to H1.

#271788 Copied

Rose Tyler

Support staff

February 3, 2021 at 08:47

Hello,

1/ Is there anyway to disable popup form for singing in? -> https://gyazo.com/c9977cf6d0c310ae3b8b5d584b64a629

2/ The H1 tag is missing -> You have h1 tag in your breadcrumbs -> https://gyazo.com/270aed9f7f219933aff95f8cf0e67852
You may change that tag via Theme Options -> Breadcrumbs

3/ The description is only being visible if a product is added in that category, or else it’s not being visible. -> Yes it is hidden if there are no products added for this category and instead of that we show ‘No results found’ text there.
If you need to add custom description/text/html for specific category you can add it via -> https://gyazo.com/fab9a873ad123d32ef2ec5dbc1dd8b5e (description and description after content fields).

Please note that additional customization is not included in basic theme support. You can submit customization request here, or copy from parent and rewrite via child-theme/woocommerce/archive-product.php

Regards

#271963 Copied

Saad

Participant

February 3, 2021 at 12:13

1. It’s working fine now. Maybe there was some bug in the popup model?
I disabled on all the devices and it works perfectly fine now.

2. Okay… I actually wanted it to look a heading tag, so got confused. If I need to disable it from breadcrumbs and mention it seperately like a page Title/heading.. then do I need to code it manually?

3. Yes, that’s exactly what I did when adding descriptions to the categories. But that was not visible on category page on the link mentioned early.

#272035 Copied

Rose Tyler

Support staff

February 4, 2021 at 08:27

Hello,

1/ Ok, good
2/ Yes, you need to add code separately via builders for simple pages like home, about us, contacts us. If you need to make it for categories you should add custom via category descriptions fields. For blog/shop for example you can use blog/shop banner in Customizer options. (Ex. for blog page -> https://xstore.8theme.com/elementor/demos/niche-market02/blog/)
3/ if you need to show description for categories with no product found you can change files mentioned earlier in your child-theme or provide us FTP access

Regards

#272221 Copied
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