Forum Replies Created

Viewing 30 posts - 10,981 through 11,010 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 29, 2021 at 18:08

    Hello,

    What’s wrong with mobile version https://prnt.sc/xtl7hi ? Could you, please, provide screenshots for better understanding?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 29, 2021 at 18:03

    Hello,

    Fatal error caused by third-party plugin https://prnt.sc/xtkxn7 I have disabled plugin. Contact plugin author to fix that fatal error, it’s not related to our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 29, 2021 at 18:00

    Hello,

    Some of the third-party plugins affected styles of our icon. I have added custom CSS to fix the icon size.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 29, 2021 at 17:59

    Hello,

    We don’t see login form https://prnt.sc/xtiwik
    FTP also does not work https://prnt.sc/xtkqi3

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 29, 2021 at 17:02
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 29, 2021 at 16:41

    Hello,

    1) We checked your site and see that you have problems with the memory limit in error logs https://prnt.sc/xtgcfj System status show 256 MB but it looks the real memory limit is 67Mb only https://prnt.sc/xtggb2

    2) Only one request from the list that you provide is probably related to our theme – admin-ajax.php request that we use to load Instagram images, products using ajax queries. The other requests are related to plugins – WooCommerce, SEO plugin https://prnt.sc/xtgihp
    And one of the plugins that you keep enabled uses the REST API requests that high load on the web-server. So, find out which of the third-party plugins use the REST API to import something or sync something with the third-party system.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 29, 2021 at 14:45

    Hello,

    I would be grateful if you create separate topics for the different questions because a lot of questions within the same topic cause misunderstanding on which issue was solved and which one still requires solution.

    Q1-Q6 – Use Clear cache Chrome extention https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn/RK%3D2/RS%3DzwqaryCReNAACSfd_oYYPpX0_tw- to clear the browser cache if you use Chrome. Also, disable cache plugin if the site is under development. I’ll be able to enable the cache plugin once you finish. I check the site and see that your settings wors fine, for example header https://prnt.sc/xt7zed

    Q10 – Give more columns for the mobile logo to enlarge it https://gyazo.com/9d7be23274d96c22f0c8567ee6a3bdba
    Q11 – don’t see issue on your site anymore https://prnt.sc/xt857a

    Q12 – try to clear the browser cache and make sure that you change settings for both headers that you have.

    Q13 – watch video tutorial about multiple headers https://youtu.be/BpeXfzNwkOc I hope it helps you to understand that option and start to edit both headers that you have, because you have 2 separate headers: for the home page and for all the other pages. By default you edit header for all the pages but seems that you do not edit the home page header. Hope page header does not inherit changes that you do for the main header.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 29, 2021 at 13:59

    Hello,

    Provide us with WP Dashboard and FTP access to your site. We’ll check it in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 29, 2021 at 13:55

    Hello,

    Check now. Theme updated.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 29, 2021 at 13:19

    Hello,

    Thank you for using our theme.
    What do you mean by “page is not enlarged to full size” ? https://prnt.sc/xt58pw
    Do you want to stretch site container width to full-width?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 29, 2021 at 13:16

    Hello,

    Done.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 29, 2021 at 12:49

    Hello,

    Take our apologies for the delay in answering. Can’t log in to your account using access that you provided https://prnt.sc/xt3pk7

    Could you, please, check and provide the correct one?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 29, 2021 at 11:29

    Hello,

    Take my apologies for the delay in answering.
    1) We would recommend you to create row with banners for the desktop and row with banners for the mobile with different settings. If you provide us with WP Dashboard access we could create an example for you.

    2) Image does not work, so can’t check the issue.
    Use Static Block to create footer content with columns. Enable WPBakery page builder for the Static Blocks using WPBakery role manager https://8theme.com/demo/docs/royal/Widgets_and_Static_Blocks/Static_Blocks
    After that create footer block and add the Static Block widget to Footer widget area (Appearance > WIdgets).

    3) Go to Customizer > WooCommerce > Product Images > set 260px and after that go to Theme Options > Custom CSS and add the below code

    .owl-carousel .owl-item .product img {
        width: auto;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 29, 2021 at 08:40

    Hello,

    Default Red is not a full demo version but home page only. So, import the WPBakery default demo version first and after that use page importer https://youtu.be/wkIKN2IyEZI to import Default read home page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 28, 2021 at 20:54

    Hello,

    Strange. Everything was ok. Provide us with FTP access to that site, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 28, 2021 at 20:51

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 28, 2021 at 20:50

    Hello,

    Go to Dashboard > Updates > click Check again link. Notification about 7.2.4.1 theme update should appear. Update theme to version 7.2.4.1. Clear cache afte that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 28, 2021 at 20:48

    Hello,

    Try to activate now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 28, 2021 at 20:45

    Hello,

    Go to Appearance > Menus > edit the menu item and change the icon name you need https://prnt.sc/xrsr4t List of XStore icons you can find here https://xstore.8theme.com/xstore-icons/
    Also, you can use Font Awesome 4.7 icons.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 28, 2021 at 20:41

    Hello,

    Go to XStore > Files generator. You’ll find the description of the feature there. It allows to enabled styles only elements that you use on your site if you are familiar with the theme very well.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 28, 2021 at 20:36

    Hello,

    Our theme never had such option. So, check the plugins that you use. Do you have and plugins for the FaceBook?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 28, 2021 at 20:31

    Hello,

    Use HTML block https://prnt.sc/xrsfe2 and show it in the mobile menu https://prnt.sc/xrsg0x

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 28, 2021 at 20:23

    Hello,

    Could you, please, provide us with temporary WP Dashboard access to your site? We’ll check theme speed settings that could improve the results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 28, 2021 at 20:22

    Hello,

    We have cleared the cache and got a good result https://prnt.sc/xrs55l So, reindex this page again https://lotusgenie.com/customer-reviews/ and check for results in your search console after this reindexing.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 28, 2021 at 20:10

    Hello,

    Thank you very much for using our theme!!!

    1) Border bottom for the main header should be 0px https://prnt.sc/xrrduu
    2) Use icon zoom option https://prnt.sc/xrrbl0
    3)Add

     .woocommerce-pagination {
        border-top: none;
    }

    4) Use

    .product-view-light .et-wishlist-holder {
        display: none;
    }

    5) Follow the docs and set correct Wishlist plugin settings for the Wishlist icon https://www.8theme.com/documentation/xstore/plugins/wishlist/
    6) Edit the logo element for both headers (default one and Home page header and change the Logo width and also logo element width (number of columns that it takes))
    7) Edit the mobile menu element of both headers and change font family to what you need https://prnt.sc/xrrn4o
    8) Don’t have such issue https://prnt.sc/xrrqa5 Try to change the browser.
    9) Don’t face the mentioned issue https://gyazo.com/488043c36b722f9c971c6919bee48f1e

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 28, 2021 at 19:49

    Hello,

    1), 6) Provide us with FTP access to your site to check the mentioned issues in more detail.
    3) Use the Theme Options > WooCommerce > Product Images > Main Image Width to change the image width. I added custom CSS to make it work on the single product page https://prnt.sc/xrr19q

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 28, 2021 at 19:38

    Hello,

    Provide us with WP Dashboard and FTP access to your site we’ll check why it does not work for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 28, 2021 at 19:30

    Hello,

    Do you plan to use variation swatches on your site https://prnt.sc/xrq4pi ? Could you, please, provide us with FTP access to your site?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 28, 2021 at 19:18

    Hello,

    There is no enough space to show that switcher in that place. Move to the left https://prnt.sc/xrplg6 or to mobile menu https://prnt.sc/xrpn3s > https://prnt.sc/xrpmkd

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 28, 2021 at 19:03

    Hello,

    We checked adding to cart on your site with the default theme and found that it also does not work https://gyazo.com/7e22f58b39d7bdf6150d641571130a01 So, our theme is not the reason of the issue. Contact WooCommerce support to get help with this issue https://wordpress.org/support/plugin/woocommerce/ because we are able to help only with issues caused by our theme.

    Regards

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Viewing 30 posts - 10,981 through 11,010 (of 30,391 total)
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