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Theme update affecting my website - by Pastore

This topic has 15 replies, 3 voices, and was last updated 3 years, 2 months ago ago by Rose Tyler

Pastore

Participant

January 27, 2021 at 04:34

My theme won’t update and my website is down because of that

#270408 Copied Theme version: 7.2 WooCommerce version: 5.6

14 Answers

Pastore

Participant

January 27, 2021 at 05:06

My theme is active but does not update to the latest version why is that so

#270409 Copied

Rose Tyler

Support staff

January 27, 2021 at 11:30

Hello,

Try update via FTP – https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update
Provide temporary wp-admin and FTP access, and we will assist you.

Regards

#270503 Copied

Pastore

Participant

January 27, 2021 at 17:54

wp-admin logins

Please contact administrator
for this information.

#270632 Copied

Pastore

Participant

January 27, 2021 at 21:05

Hello has the error been fixed

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Olga Barlow

Support staff

January 27, 2021 at 23:14

Hello,

We asked you about FTP access. We can’t help you without FTP access. So, waiting for your reply.

Regards

#270726 Copied

Pastore

Participant

January 28, 2021 at 09:05

How can I get that to you. And what do you mean buy FTP access please. Can you explain further for me

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Pastore

Participant

January 28, 2021 at 09:12

FTP access sent please check the private content area

Please contact administrator
for this information.

#270763 Copied

Olga Barlow

Support staff

January 28, 2021 at 16:38

Hello,

Check now, please.

Regards

#270888 Copied

Pastore

Participant

January 28, 2021 at 21:33

Site Okay on my laptop but doesn’t display perfectly on mobile view

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Olga Barlow

Support staff

January 29, 2021 at 18:08

Hello,

What’s wrong with mobile version https://prnt.sc/xtl7hi ? Could you, please, provide screenshots for better understanding?

Regards

#271120 Copied

Pastore

Participant

January 29, 2021 at 22:38

How do I send screenshots to you

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Olga Barlow

Support staff

January 29, 2021 at 23:45

Hello,

You can use the Lightshot screenshot tool to take screenshots and share them.

Regards

#271173 Copied

Pastore

Participant

January 30, 2021 at 14:56

You mean I install the app on my phone take the screenshot and send to your mail?.

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Rose Tyler

Support staff

January 31, 2021 at 09:11

You can use any way you prefer to take a screenshot, upload images here – https://dropmefiles.com/ and provide us with URL via the Private content area.

Regards

#271377 Copied
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