Forum Replies Created

Viewing 30 posts - 10,561 through 10,590 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 17, 2021 at 19:17

    Hello,

    To move widgets before the sorting select I made customization in xstore-child/woocommerce/archive-products.php. To align product titles I added custom code to child theme style.css. Clear the CloudFlare CDN cache to apply style changes.
    Check your site after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 17, 2021 at 18:54

    Hello,

    Provide us with FTP access to your site to check the issue in more detail, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 17, 2021 at 18:27

    Hello,

    Check Multiple templates https://prnt.sc/zvn7vr
    Edit templates according to your needs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 17, 2021 at 16:49

    Hello,

    I see. Got it. You set the limit stock for the products to 0 https://prnt.sc/zvc6fw So, system never shows you limit stock notice for that product in this case. Set it to 1 or to get that info.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 17, 2021 at 16:29

    Hello,

    You added link to slide that cover whole the slide https://prnt.sc/zv9y5r and the button just does not have the hover effect because it wrapped in the slide link. So, disable the slide link and then your button will change the hover color like I did for the second slide.

    Regards

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 17, 2021 at 15:58

    Hello,

    1) WP Dashboard user has limited permissions and I don’t have access to Theme Options https://prnt.sc/zv5o6g Change the user permissions.

    2) FTP does not work. Provide us with the correct FTP host, FTP username and FTP pass.

    3) What about server error logs? It should explain to us what is the reason of the 500 error.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 17, 2021 at 15:57

    Hello,

    Unfortunately, we can’t fix the problem only from our side. So, reply to YITH support the following:

    “While filtering using Ajax we add GET[‘et_ajax’] to link (http://prntscr.com/z2wp5y) after getting the content.
    So, we need either code to reinit your wishlist after this Ajax loading or any improvements from your side in plugin code to make it work together.
    For any other questions, you may contact us using 8themes@gmail.com to avoid misunderstanding between our customer and your support.”

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 17, 2021 at 15:45

    Hello,

    What version did you have before? It looks that your issue is related to cache. Try to clear the browser cache.
    Also, 7.2.4.1 is not the latest version of our theme. The latest version is 7.2.5. So, update theme to 7.2.5 and XStore core to the 3.2.5 version.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 17, 2021 at 15:17

    Hello,

    XMAG API plugin caused that issue. Once we disable plugin correct limits are there. Probably plugin authors reset the limits. Contact plugin support to sort out why they do this.
    Our theme is not the reason of the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 17, 2021 at 15:05

    Hello,

    Take our big apologies for this delay.
    We found that if you disable AJAX Add To Cart For Simple And Variable Products option (Theme Options > WooCommerce > Single product builder > Add to cart > AJAX Add To Cart For Simple And Variable Products > off ) then an alert appears. So, disable that option because we can’t find solution to make that notification appear with the cache plugin and Ajax add to cart.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 17, 2021 at 14:57

    Hello,

    I can’t log in to your 8theme account using these credentials https://prnt.sc/zuz22m

    Provide me the correct link to your site and WP Dashboard access to allow me to check the issue with the drop-down.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 17, 2021 at 11:38

    Hello,

    Provide us with link to product where it does not work.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 17, 2021 at 11:34

    Hello,

    Take my apologies for the delay in answering. Could you, please, provide us with FTP access?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 16, 2021 at 18:21

    Hello,

    Do you want to get animations back? Use the row settings to add animation.
    Read this post to get tips on how to speed up the site https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 16, 2021 at 18:06

    Hello,

    Unfortunately, we did not look for such plugins, so don’t have suggestions for you, sorry.
    a) you can do this if it’s suitable for you

    b) Go to Appearance > Widgets > remove widget from the Discount page widget area

    c) What do you mean by fix “View all products” page? Do you want to load more products by click? Then enable load more button in the Products element settings https://prnt.sc/zr1x7c
    At this moment “View all products” is a simple link https://prnt.sc/zr22qs that you can change if you want to redirect users to another page.

    d) Edit the page and add the margin-top that you need https://prnt.sc/zr2f5g for the section https://prnt.sc/zr2l2f

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 16, 2021 at 17:49

    Hello,

    It looks that this is the issue of these phones only. Unfortunately, we don’t have the solution for this issue at this moment. But we are trying to solve it. Follow our updates and changelog to update theme once we fix this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 16, 2021 at 17:42

    Hello,

    Filter widget created for the shop widget areas. I have added Brands filter to the top of the products to the filters area and added custom CSS to show it into 5 columns. Is it ok for you?

    I have added some custom code to hide the brand filter from the sidebar on the desktop and show it on mobile. Check if it’s suitable for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 16, 2021 at 16:17

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 16, 2021 at 15:38

    Hello,

    Keep this option disabled if you use the Products element in the Single product tab content https://prnt.sc/zqm61w

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 16, 2021 at 13:14

    Hello,

    Do you still have the issue?
    At this moment I see that you changed color to black https://gyazo.com/2994b8f3ff3c97740a55a0cd487daa09 and any problem with this. keep in mind that style changes you do are in css file, you use the CDN cache, so to apply changes you need to clear CDN cache once you closed the customizer.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 16, 2021 at 13:08

    Hello,

    There is no option to change that text. You can do this by additional customization only. For example add the custom class for your row and then add the custom CSS with this class and

    .vc_separator.vc_separator-has-text h4 {
        color: red;
    }

    The length of the separator line depends on the text width and width of the block where it’s placed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 16, 2021 at 12:59

    Hello,

    Yes, issue was caused by permalinks settings. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 16, 2021 at 12:46
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 16, 2021 at 12:45

    Hello,

    It does not work.

    Please, provide us with link to your Dashboard, correct WP Dashboard and correct FTP access to your site. Also, provide us with server error logs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 16, 2021 at 12:39

    Hello,

    Edit page and create the translation for this https://prnt.sc/zq14x5 Contact translation plugin author if you need any detailed instructions.

    Use Multiple headers option to create header for different languages and translate content, choose the different menus https://prnt.sc/zq1p67

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 16, 2021 at 12:00

    Hello,

    Does your hosting provider block outgoing/ingoing connections? Add our server IP 136.243.62.35 to the whitelist. Try to activate theme after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 16, 2021 at 11:03

    Hello,

    We sent all the files that we have to your registration email.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 16, 2021 at 09:57

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 16, 2021 at 09:56

    Hello,

    What is the Dashboard username? And provide us with FTP access to your site instead of the cPanel.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 16, 2021 at 09:48

    Hello,

    I added the below code to Theme Options > Custom CSS to show the slider. Check now.

    .top-bar .languages-area {
        overflow: visible;
    }

    Regards

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    Viewing 10,590 results - 10,561 through 10,590 (of 30,391 total)
Viewing 30 posts - 10,561 through 10,590 (of 30,391 total)
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