Hello,

1) WP Dashboard user has limited permissions and I don’t have access to Theme Options https://prnt.sc/zv5o6g Change the user permissions.

2) FTP does not work. Provide us with the correct FTP host, FTP username and FTP pass.

3) What about server error logs? It should explain to us what is the reason of the 500 error.

Regards

Hello,

What version did you have before? It looks that your issue is related to cache. Try to clear the browser cache.
Also, 7.2.4.1 is not the latest version of our theme. The latest version is 7.2.5. So, update theme to 7.2.5 and XStore core to the 3.2.5 version.

Regards

Hello,

Take our big apologies for this delay.
We found that if you disable AJAX Add To Cart For Simple And Variable Products option (Theme Options > WooCommerce > Single product builder > Add to cart > AJAX Add To Cart For Simple And Variable Products > off ) then an alert appears. So, disable that option because we can’t find solution to make that notification appear with the cache plugin and Ajax add to cart.

Regards

Hello,

Provide us with link to product where it does not work.

Regards

Hello,

Do you want to get animations back? Use the row settings to add animation.
Read this post to get tips on how to speed up the site https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Regards

Hello,

It looks that this is the issue of these phones only. Unfortunately, we don’t have the solution for this issue at this moment. But we are trying to solve it. Follow our updates and changelog to update theme once we fix this.

Regards

Hello,

Check now, please.

Regards

Hello,

Do you still have the issue?
At this moment I see that you changed color to black https://gyazo.com/2994b8f3ff3c97740a55a0cd487daa09 and any problem with this. keep in mind that style changes you do are in css file, you use the CDN cache, so to apply changes you need to clear CDN cache once you closed the customizer.

Regards

Hello,

Yes, issue was caused by permalinks settings. Check now.

Regards

Hello,

It does not work.

Please, provide us with link to your Dashboard, correct WP Dashboard and correct FTP access to your site. Also, provide us with server error logs.

Regards

Hello,

Does your hosting provider block outgoing/ingoing connections? Add our server IP 136.243.62.35 to the whitelist. Try to activate theme after that.

Regards

You are welcome.

Regards

Hello,

I added the below code to Theme Options > Custom CSS to show the slider. Check now.

.top-bar .languages-area {
    overflow: visible;
}

Regards

Hello,

You can’t remove it at all. You can just change it. For example add code below in functions.php of the woopress-child theme and and edit the slug there – https://prnt.sc/oypieh :

function et_create_brand_taxonomies() {
		$labels = array(
			'name'              => _x( 'Brands', 'woopress-core' ),
			'singular_name'     => _x( 'Brand', 'woopress-core' ),
			'search_items'      => esc_html__( 'Search Brands', 'woopress-core' ),
			'all_items'         => esc_html__( 'All Brands', 'woopress-core' ),
			'parent_item'       => esc_html__( 'Parent Brand', 'woopress-core' ),
			'parent_item_colon' => esc_html__( 'Parent Brand:', 'woopress-core' ),
			'edit_item'         => esc_html__( 'Edit Brand', 'woopress-core' ),
			'update_item'       => esc_html__( 'Update Brand', 'woopress-core' ),
			'add_new_item'      => esc_html__( 'Add New Brand', 'woopress-core' ),
			'new_item_name'     => esc_html__( 'New Brand Name', 'woopress-core' ),
			'menu_name'         => esc_html__( 'Brands', 'woopress-core' ),
		);

		$args = array(
			'hierarchical'      => true,
			'labels'            => $labels,
			'show_ui'           => true,
			'show_admin_column' => true,
			'query_var'         => true,
            'capabilities'			=> array(
            	'manage_terms' 		=> 'manage_product_terms',
				'edit_terms' 		=> 'edit_product_terms',
				'delete_terms' 		=> 'delete_product_terms',
				'assign_terms' 		=> 'assign_product_terms',
            ),
			'rewrite'           => array( 'slug' => 'brand' ),
		);

		register_taxonomy( 'brand', array( 'product' ), $args );
	}

Regards

Hello,

And tell me, please, what mobile device do you use?

Regards