To disable Ajax messages you need to disable Ajax add to cart on the single product page.
Theme Options > WooCommerce > Single product builder > Add to cart > AJAX Add To Cart For Simple And Variable Products > disable this option. Check the product after that.
Regards
Olga Barlow
Participant
February 18, 2021 at 11:24
Hello,
Use product long description to add that information https://prnt.sc/zyrljq
And then add the Full description element to single product layout https://prnt.sc/zyrpv7 in place you want to show it.
Regards
Olga Barlow
Participant
February 18, 2021 at 11:09
Hello,
Found that issue caused by saving emoji. Save your locations without emoji, for example http://prntscr.com/zymdps
Also, contact your hosting provider and ask they to fix the DB field’s collation type that didn’t support all emoji. Probably it set to utf8_general_ci.
Solution: Change the field collation type to utf8mb4_general_ci to support longer-byte emoji.
Unfortunately, I can’t find correct FTP access https://prnt.sc/zyforo . Could you, please, provide it again?
Regards
Olga Barlow
Participant
February 18, 2021 at 09:35
Hello,
Ajax products filter https://prnt.sc/zye9l7 is not compatible with Plain type of permalinks. So, either disable Ajax product filter or change permalinks type to Post name.
Regards
Olga Barlow
Participant
February 18, 2021 at 09:35
Hello,
1) Add the margin bottom for the bottom section of the header if you disable breadcrumbs and need to add the space https://prnt.sc/zybodo
2) Brands that you added is the shop page banner, it’s not the product category banner. If you click the product category from the shop page you get the product category content with Ajax and without reloading of the shop page, that’s why you see the banner. But if you visit the product category page directly you see the category page content only.
So, to have those brands for product categories you can add the static block shortcode to category description, for example https://prnt.sc/zycgn1
3) No, this filter widget displays only brands available for the category. If the product category does not have products with these brands they do not display.
4) Ajax products filter https://prnt.sc/zye9l7 is not compatible with Plain type of permalinks. So, either disable Ajax product filter or change permalinks type to Post name.
Regards
Olga Barlow
Participant
February 18, 2021 at 09:08
Hello,
You need to contact your hosting provider and ask to increase the Response body limit. You can’t access to Theme Options because of this error:
“ModSecurity: Output filter: Response body too large (over limit of 1048576, total not specified)”
Regards
Olga Barlow
Participant
February 17, 2021 at 23:50
Hello,
You set the layout to Elementor Full width in the Elementor settings and it caused the mentioned error. Use Theme in these settings https://prnt.sc/zwk3q2
Check your site now.
You don’t see the product description tab because of Code Snippets plugin, you added code to disable product description tab https://prnt.sc/zwihtv Don’t you remember what code you added 6 days ago? All the available options to change the tabs styles you can find in Theme Options > WooCommerce > Single product > Tabs. By default single product has 3 default WooCommerce tabs: description, additional information, reviews and 2 XStore theme tabs (one global tab and 1 individual tab for every product). That’s all.
Regards
Olga Barlow
Participant
February 17, 2021 at 23:29
Hello,
We don’t have the filter by category in our theme. WooCommerce plugin also does not have the filter by category, only product categories list widget with links to categories.
You can control breadcrumbs under Theme Options > Breadcrumbs > Breadcrumbs style.
Regards
Olga Barlow
Participant
February 17, 2021 at 23:25
Hello,
Could you, please, provide us with temporary WP Dashboard access to check the slider settings?
I see that your products do not have images. Do you plan to upload images for your products? Because what images do you want to show in the slider?
Regards
Olga Barlow
Participant
February 17, 2021 at 23:21
Hello,
You are welcome.
Regards
Olga Barlow
Participant
February 17, 2021 at 23:21
Hello,
Issue is not related to our theme, something blocks requests from your server side. We can do nothing with this.
You can submit refund request here https://themeforest.net/refund_requests/new
Regards
Olga Barlow
Participant
February 17, 2021 at 23:19
Hello,
We don’t speak Spanish, so would you be so kind to reply in English?
Do you want to disable sidebar on the single product? Go to Theme Options > WooCommerce > Single product > disable sidebar.
To edit the product description tab go to WPBakery > Role manager > enable page builder for the products https://prnt.sc/zwgtzm Then you’ll be able to use page builder to edit long product description.
Regards
Olga Barlow
Participant
February 17, 2021 at 23:15
Hello,
Provide us with WP Dashboard access to your site, please. We’ll help you with the demo content installation.
Regards
Olga Barlow
Participant
February 17, 2021 at 23:14
Hello,
If it works in incognito mode then the only cache is the reason of the problem. We can do nothing with the cache of the users’ browsers.
Regards
Olga Barlow
Participant
February 17, 2021 at 23:09
Hello,
1) Go to XStore > Authorization APIs > remove all the accounts if you have more than one and add the only one using Business type.
2) Go to Pages > edit the front page > edit the Instagram element and choose the account that you previously added. Save changes.
Regards
Olga Barlow
Participant
February 17, 2021 at 23:05
Hello,
Add the below code to Theme Options > Custom CSS
.content-product .product-title a {
min-height: 7.5ex;
line-height: 2.5ex;
}
Regards
Olga Barlow
Participant
February 17, 2021 at 23:03
Hello,
Unfortunately, we don’t have such options in our theme to implement the design you sent. You can implement it only by additional customization. You can submit an additional customization request here.
Regards
Olga Barlow
Participant
February 17, 2021 at 22:52
Hello,
Check the FTP access, please, https://prnt.sc/zwe1za
We can’t connect to your FTP.
Also, give our WP Dashboard user admin permissions because we don’t have access to themes and plugins https://prnt.sc/zwe717
Regards
Olga Barlow
Participant
February 17, 2021 at 22:49
Hello,
Provide us with WP Dashboard access to check the issue with the translation.
Regards
Olga Barlow
Participant
February 17, 2021 at 22:47
Hello,
Check now, please.
Regards
Olga Barlow
Participant
February 17, 2021 at 22:03
Hello,
To fix the style issues go to XStore > Files generator > click Generate file button again.
Provide us with FTP access to your site to check the issue with the single product tabs and PHP Warning.
Regards
Olga Barlow
Participant
February 17, 2021 at 21:57
Hello,
Provide us with WP Dashboard access to your site to help you with the shop page paddings.
1) To change the widget title go to Appearance > Widgets > edit widget title of the Shop page sidebar widget.
2) What widgets are missing? Could you explain in more detail and provide screenshots for better understanding? You can use the Lightshot screenshot tool to share your screenshot.
Regards
Olga Barlow
Participant
February 17, 2021 at 20:40
Hello,
Your SSL certificate probably expired https://prnt.sc/zw0so9 We can’t check the site.
We do believe that you created a lot of websites. But could you, please, go to Appearance > Themes > install and activate Storefront theme and check if your shipping works with the Storefront theme.
Regards
Olga Barlow
Participant
February 17, 2021 at 20:29
Hello,
Probably you changed all the animations to none. Edit the columns settings for the sections where you want to add animation and choose the animation you need https://prnt.sc/zvzpqt
You can do the same for the row and elements if you need https://prnt.sc/zvzvsk
