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Forum Replies Created

Viewing 30 posts - 991 through 1,020 (of 30,391 total)

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Olga Barlow

Participant

April 25, 2022 at 23:13

Hello,

Could you, please, provide us with a link to the page where you have these notifications?

Regards

#322674 Copied In reply to: End user notification color change did not succeed

Olga Barlow

Participant

April 25, 2022 at 23:10

Hello,

Check now, please.

Regards

#322673 Copied In reply to: how I delete my English home page and make it again

Olga Barlow

Participant

April 25, 2022 at 23:01

Hello,

I checked your site and don’t see problem with the buttons width https://prnt.sc/eTeZunnyO64d

Regards

#322672 Copied In reply to: Special Breadcrumbs On Cart, Checkout, Order Page cutomizer

Olga Barlow

Participant

April 25, 2022 at 22:17

Hello,

Point is that if you checked the site before then some CSS files probably were cached. And you won’t see changes till you clear the style cache of your mobile phone browser.

Check your account page now. Are buttons ok?

Regards

#322671 Copied In reply to: my account page customizations and problems

Olga Barlow

Participant

April 25, 2022 at 18:53

Hello,

Do you use our built-in variation gallery option or do you use a third-party variation gallery plugin?

Regards

#322666 Copied In reply to: Product variation images generating in XML file

Olga Barlow

Participant

April 25, 2022 at 18:51

Hello,

It seems that you ignore our questions and replies. I’m trying to explain to you that we need to check the backend settings of your site to find the reason of the issue. We can’t fix the problem by screenshot only. Are you able to provide us with WP Dashboard access?

Regards

#322665 Copied In reply to: web slow…..Please help me, the site is very slow

Olga Barlow

Participant

April 25, 2022 at 18:41

Hello,

Point is that if you don’t get the mentioned emails even with the default settings without email builder then we can do nothing. You need to contact WooCommerce plugin support with this issue.

Regards

#322664 Copied In reply to: Invoice was not sent out to client……

Olga Barlow

Participant

April 25, 2022 at 18:39

Hello,

We try to connect to your server using SFTP (using Filezilla client) but get the error https://prnt.sc/Z5P523cRidnM

So, could you, please, provide us with SFTP access that will allow us to connect to you server?

Regards

#322663 Copied In reply to: Product gallery images no longer show if there are variations

Olga Barlow

Participant

April 25, 2022 at 18:17

Hello,

1) This issue as a rule is caused by a cache plugin that does not separate mobile and desktop caches. Could you, please, provide us access to your Dashboard with admin permissions to allow us to check the list of plugins that you use and cache plugin settings to help you?

2) Provide us with FTP access to your site to check the issue in more detail. Do you use any server cache or CDN?

Regards

#322662 Copied In reply to: Sidebar filters do not appear in live site but do appear in preview
Olga Barlow

Participant

April 25, 2022 at 11:31
Hello,

1) Add the below code to Theme Options > Custom CSS

.template-container .cart-checkout-nav {background-color: #FA9800;color: #fff;} .template-container .cart-checkout-nav .active {color: #2A3952;} .template-container .cart-checkout-nav .active:before {background-color: #2A3952;border-color: #2A3952;} .template-container .cart-checkout-nav a:not(:last-child):after, .cart-checkout-nav a:before {border-color: #fff;}

2) Provide us with WP Dashboard access to your site to check your product and improve the code if it does not work. We can’t check the site now because of the maintenance mode.

Regards
#322622 Copied In reply to: Special Breadcrumbs On Cart, Checkout, Order Page cutomizer
Olga Barlow

Participant

April 22, 2022 at 17:08

Hello,

I checked your site and with our theme it displays the same 43 products if you filter by the Tommy Hilfiger

Don’t understand the problem.

Regards

Please contact administrator
for this information.

#322509 Copied In reply to: Filters dont work without update products
Olga Barlow

Participant

April 22, 2022 at 16:58
Hello,

Add the below code to Theme Options > Custom CSS

.etheme_swatches_filter ul.st-swatch-size-large li.type-image { width: 125px; height: auto; }

Regards
#322507 Copied In reply to: Customize Shop Sidebar Filter Size in shop page
Olga Barlow

Participant

April 22, 2022 at 16:53
Hello,

Add the below code to Theme Options > Custom CSS

.dokan-alert, .dokan-alert-success, .dokan-info, .mc4wp-alert, .woocommerce-info, .woocommerce-message {background-color: #388c87;} .dokan-alert-warning, .dokan-error, .mc4wp-error, .woocommerce-error {background-color: #222222;}

Regards
#322505 Copied In reply to: How to change user notification colors in the front end?
Olga Barlow

Participant

April 22, 2022 at 16:43

Hello,

Ok, sure.

Regards

#322503 Copied In reply to: Special Breadcrumbs On Cart, Checkout, Order Page cutomizer

Olga Barlow

Participant

April 22, 2022 at 16:41

Hello,

Could you, please, use the Recordit tool and make a video of how it works with the Storefront and with our theme using the same filters to explain the issue in more detail?

Regards

#322502 Copied In reply to: Filters dont work without update products

Olga Barlow

Participant

April 22, 2022 at 16:39

Hello,

Sorry for this delay in answering. As a rule, we reply much faster but we have a lot of requests these days after the holidays.

Regards

#322501 Copied In reply to: quantity box is not showing next to add to cart button in single product page

Olga Barlow

Participant

April 22, 2022 at 16:38

Hello,

You are welcome.

Regards

#322500 Copied In reply to: After V8.1.4 update some interface problems occurred

Olga Barlow

Participant

April 22, 2022 at 16:37

Hello,

I tried to change the color for example and any issues with that https://recordit.co/7lgHzPAi2t
So, provide us with a video of the issue for better understanding.

Regards

#322499 Copied In reply to: mobile botoom menue and caching problems

Olga Barlow

Participant

April 22, 2022 at 16:32

Hello,

Thank you for using our theme and take our apologies for the inconvenience. Could you, please, provide us with WP Dashboard and FTP access to your site? We’ll check the issue in more detail and help you.

Regards

#322498 Copied In reply to: Legenda Update 4.3.2 made my website to stop working correctly

Olga Barlow

Participant

April 22, 2022 at 16:00

Hello,

We tried to find the solution to avoid that but unfortunately with no luck. If we don’t call the default Elementor function to remove styles and generate the new one once you visit the page then all the static blocks will have broken styles.

Regards

#322496 Copied In reply to: CSS not loading correctly on shop page on mobile phones

Olga Barlow

Participant

April 22, 2022 at 14:52

Hello,

1) If you don’t plan to use custom product card layout created using WPBakery grid builder then don’t choose Custom in Theme Options > WooCommerce > Shop > Product styles > Product Content Effect.

2) I see that you also installed Elementor page builder in addition. Do you plan to use 2-page builders on your site at the same time? Keep in mind that it will slow down the site! We would recommend you to choose one of them and disable the other one.

3) To keep the only one wishlist icon the following options should be set in Wishlist plugin settings https://www.8theme.com/documentation/xstore/plugins/wishlist/ Check now.

4) To remove Compare I just disabled YITH Compare plugin.

Regards

#322493 Copied In reply to: Related products disappearing from single product page

Olga Barlow

Participant

April 22, 2022 at 14:40

Hello,

I have cleared cache and the banners are ok.

Regards

#322492 Copied In reply to: After V8.1.4 update some interface problems occurred

Olga Barlow

Participant

April 22, 2022 at 14:26

Hello,

Provide us with WP Dashboard and FTP access to your site to check the code and help you.

Regards

#322491 Copied In reply to: Change the default text/name of single product page tabs

Olga Barlow

Participant

April 22, 2022 at 14:23

Hello,

Oh, thank you very much for your warm thoughts!
We would be grateful for your review if you like our theme https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546

Regards

#322490 Copied In reply to: Excerpt problem – When Short description missing

Olga Barlow

Participant

April 22, 2022 at 14:22

Hello,

Have you zoomed the page content? Because it could display in this view for the 1920 x 1080 resolution only if you zoom in content https://gyazo.com/815e07466449619719f0445b5a21c87b

Regards

#322488 Copied In reply to: Safari browser image issue – Images are blur

Olga Barlow

Participant

April 22, 2022 at 14:16

Hello,

I suppose that you placed translation to the author directory instead of the System or Custom https://prnt.sc/k9xbX-RwsuMQ . That’s why it was removed after theme/plugin update. You can recover that only if you have backup of your file.
You don’t need to translate it every time after the update if you place files in to correct directory as mentioned in the docs https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Regards

#322487 Copied In reply to: update not successful due to not supporting theme translation with loco plugin

Olga Barlow

Participant

April 22, 2022 at 14:13

Hello,

It would be better if you provide us with the SFTP host, username, and key file if you don’t have the password. We have some thoughts about fix of the issue but we need to test it on your site if that helps.

Regards

#322486 Copied In reply to: Product gallery images no longer show if there are variations

Olga Barlow

Participant

April 22, 2022 at 14:04

Hello,

We need to check the backend settings of your site to help you. Are you able to provide us with WP Dashboard access?

Regards

#322485 Copied In reply to: web slow…..Please help me, the site is very slow

Olga Barlow

Participant

April 22, 2022 at 11:38

Hello,

You can use for example Recordit tool to make a video and provide link to your video here in the message.

Regards

#322477 Copied In reply to: On the home page, the page remains blocked on the slides and does not go down

Olga Barlow

Participant

April 22, 2022 at 11:37

Hello,

We have fixed errors that are related to our theme. All the other errors that you can see while checking your site on https://validator.w3.org/ are related to WooCommerce plugin https://prnt.sc/sZa9ySI9Vukv. So, contact WC plugin support about them.

Regards

#322476 Copied In reply to: some errors at wave we need to fix because of a programm
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Viewing 1,020 results - 991 through 1,020 (of 30,391 total)

Viewing 30 posts - 991 through 1,020 (of 30,391 total)

← 1 2 3 … 33 34 35 … 1,012 1,013 1,014 →

Forum Replies Created

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