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Filters dont work without update products

This topic has 14 replies, 3 voices, and was last updated 2 years ago ago by Rose Tyler

ManLe

Participant

April 14, 2022 at 21:30

As you can see in the video 1 filter don’t work. If I go at admin and save attributes and click update the filter work for the product I updated even if I don’t change the attributes. Watch the video 2.

Please, contact administrator
for this information.

#322055 Copied Theme version: 4.1.3 WooCommerce version: 6.4.0

13 Answers

Rose Tyler

Support staff

April 15, 2022 at 15:45

Hello,

Were products created manually or imported? It looks like an issue with import, so we can’t help in this case.
We can’t check your site, there is a critical error shown. Provide temporary FTP access, so we can take a closer look.

Regards

#322112 Copied

ManLe

Participant

April 15, 2022 at 15:51

You can check now. There was a problem with menu. The products are imported.

#322114 Copied

Olga Barlow

Support staff

April 17, 2022 at 13:17

Hello,

The products are imported.

This could be the reason of the issue. Try to go to WooCommerce > Status > Regenerate the product attributes lookup table > regenerate all the products you have and try to filter after that.

Regards

#322182 Copied

ManLe

Participant

April 19, 2022 at 22:18

It doesnt work.

#322295 Copied

Rose Tyler

Support staff

April 20, 2022 at 14:57

Have you cleared cache? As for me, filters work fine now. Please check one more time.

Regards

#322320 Copied

ManLe

Participant

April 20, 2022 at 15:00

It works only for some products. Not all.

#322321 Copied

Olga Barlow

Support staff

April 21, 2022 at 20:42

Hello,

Could you, please, enable the Storefront theme (default WooCommerce theme), add the filter by attribute widgets to the sidebar, and test if you have the same issue with the filtering when the Storefront theme is enabled. Provide us with the screenshot or video of how it works with the default theme.

Regards

#322427 Copied

ManLe

Participant

April 22, 2022 at 11:02

It works fine with storefront. :/

#322472 Copied

Olga Barlow

Support staff

April 22, 2022 at 16:41

Hello,

Could you, please, use the Recordit tool and make a video of how it works with the Storefront and with our theme using the same filters to explain the issue in more detail?

Regards

#322502 Copied

ManLe

Participant

April 22, 2022 at 16:49

As you can see at video (1) the filters working for all products. At video (2) for xstore not all products are visible, just 40-50 products of the selected brand.

Please contact administrator
for this information.

#322504 Copied

Olga Barlow

Support staff

April 22, 2022 at 17:08

Hello,

I checked your site and with our theme it displays the same 43 products if you filter by the Tommy Hilfiger

Don’t understand the problem.

Regards

Please contact administrator
for this information.

#322509 Copied

ManLe

Participant

April 23, 2022 at 12:06

It works fine. Thank you.

Please contact administrator
for this information.

#322546 Copied

Rose Tyler

Support staff

April 23, 2022 at 15:14

You’re welcome!

Regards

#322556 Copied
Tagged: filters, persuasive, products, templates, update, woocommerce, wordpress
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