Safari browser image issue – Images are blur

This topic has 28 replies, 3 voices, and was last updated 2 years ago ago by Olga Barlow

  • Avatar: Seema
    Seema
    Participant
    April 1, 2022 at 21:30

    I am really struggling with image issue in safari browser. please take a look at the screenshot https://prnt.sc/zrJ7mGtnrOPw.

    I cleared cache and everything but images are blur in safari. in chrome and other browser they are coming fine.

    Please check the issue

    Please, contact administrator
    for this information.
    27 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 2, 2022 at 09:33

    Hello,

    Settings of Products element > Image size > set https://prnt.sc/4nceV6MCUhW2

    Regards

    Avatar: Seema
    Seema
    Participant
    April 4, 2022 at 21:00

    Thank you for the response.. The image issue is solved now.. but I have another issue that is coming both in chrome and safari.

    when I select option for variable product the description text get overlapped. and it remain don’t go up after selecting another option please see this video https://www.awesomescreenshot.com/video/8229840?key=52ba3c704c189474918c07a24b86b9b3

    I have already share login details above

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2022 at 07:10

    Hello,

    Theme Options > WooCommerce > Single Product Builder > disable Sticky for section https://prnt.sc/7bjxc79xGgwx

    Regards

    Avatar: Seema
    Seema
    Participant
    April 5, 2022 at 20:36

    how can I remove add to cart button from single product page?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2022 at 14:37

    Hello,

    Theme Options > WooCommerce > Single Product Builder > delete Add to cart element from the page content.

    Regards

    Avatar: Seema
    Seema
    Participant
    April 8, 2022 at 01:22

    Is it possible to add a button which says register or create account below registration form similar to login button in login form?

    Also how can I add a placeholder text in registration form password field? as it require strong password to login. if not then how to disable password strength function?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2022 at 08:26

    Hello,

    1/ Sorry, but your request is a bit unclear to me. Please provide some screenshots or videos for a better understanding.
    As I can see, you disable buttons by this custom CSS code https://gyazo.com/2bc32bfe7e92c6cc11948370137d21e1 https://prnt.sc/7Fo2T_kEEPB6
    2/ The registration form comes from WooCommerce plugin, read this article – https://woocommerce.com/document/configuring-woocommerce-settings/#accounts-and-privacy-settings and contact support of WC to get further assistance.

    Regards

    Avatar: Seema
    Seema
    Participant
    April 8, 2022 at 22:46

    Thank you so much for the help.. I have solved that issue..

    I am changing checkout button text to get quote by using loco translate.. now sometime button text visible as checkout (original text) and some time translated text (Get Quote) what can be the issue? can you check at your end what is coming and if issue is there how to fix it?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2022 at 06:53

    Hello,

    https://prnt.sc/nmA6iHFeoY4_ – here is what we see. Clear cache of your browser.

    Regards

    Avatar: Seema
    Seema
    Participant
    April 11, 2022 at 11:23

    Thanks for all your response.

    I have placed a language switcher in the header on desktop and mobile

    But in mobile when we rotate the screen the language switcher get disappear. Please take a look at this https://www.awesomescreenshot.com/video/8344584?key=cda87cd0b3bd555fb0379da796231492

    and you need to refresh the page to see that language switcher again please see this https://www.awesomescreenshot.com/video/8344653?key=1f34ac49041255a608590a2dc0f2cd60

    how to fix that?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 11, 2022 at 23:40

    Hello,

    It’s not related to theme but to plugin. So, contact translation plugin support about this.

    Regards

    Avatar: Seema
    Seema
    Participant
    April 12, 2022 at 00:18

    I contacted them and they are saying it is because of theme please see this https://prnt.sc/vzxlVyV-_abK

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 12, 2022 at 10:40

    Hello,

    On your video, I see that you use emulation and simple resize of the browser window, not real mobile devices. Do you have the issue with the language switcher on a real mobile device once you rotate the screen?

    Regards

    Avatar: Seema
    Seema
    Participant
    April 20, 2022 at 20:55

    Hi,

    I am checking the website on a dell laptop and it is coming in mobile version. Please see this video https://drive.google.com/file/d/1gNi2sTZvNZh-RZGyxLGVXlTuSbfxElak/view

    How to solve this? It should be in desktop version

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 21, 2022 at 23:22

    Hello,

    What resolution does your laptop have?

    Regards

    Avatar: Seema
    Seema
    Participant
    April 22, 2022 at 08:14

    The screen size is 1920 x 1080 px

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 22, 2022 at 14:22

    Hello,

    Have you zoomed the page content? Because it could display in this view for the 1920 x 1080 resolution only if you zoom in content https://gyazo.com/815e07466449619719f0445b5a21c87b

    Regards

    Avatar: Seema
    Seema
    Participant
    April 22, 2022 at 18:02

    As you can see in my shared video that there is no zoom icon in browser bar.. which normally appear when your content is zoomed please take a look at the screenshot for zoom icon in the browser https://prnt.sc/-AMQGo9AveyU

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 25, 2022 at 07:48

    Hello,

    Update your browser to the latest version and make the window full width https://prnt.sc/7Q45rbG-xiOG

    Regards

    Avatar: Seema
    Seema
    Participant
    April 27, 2022 at 17:11

    Can you please tell me if there is a way to translate the search results? because right now the search bar is showing results in English only. If I select Spanish language on my website and then search something in Spanish then nothing comes in search results

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 27, 2022 at 19:37

    Hello,

    How did you create a multilanguage site? Does search by products work with the default Storefront theme? Could you go to Appearance > Themes > enable default Storefront theme, add product search widget and search by products. Provide us with video of how it works with the default theme.

    Regards

    Avatar: Seema
    Seema
    Participant
    April 27, 2022 at 19:51

    I am using a translator plugin to translate the site and yes search by product is working normally there is no issue with that either with xstore or with default theme.

    The problem is when I translate the site with plugin and search something in translated language then the searches are not coming.

    for example if I search candle in English it is showing results. But if I switch to spanish language and search vela (which is candle in english) then results are not coming..

    so my question is how to enable search for multilingual instead of english only

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 27, 2022 at 19:52

    Hello,

    Does search by products work with the default Storefront theme? Could you go to Appearance > Themes > enable default Storefront theme, add product search widget and search by products. Provide us with a video of how it works with the default theme.

    Regards

    Avatar: Seema
    Seema
    Participant
    April 27, 2022 at 20:02

    yes it is working normal with default and xstore theme.

    I am using a translator plugin to translate the site and yes search by product is working normally there is no issue with that either with xstore or with default theme.

    The problem is when I translate the site with plugin and search something in translated language then the searches are not coming.

    for example if I search candle in English it is showing results. But if I switch to spanish language and search vela (which is candle in english) then results are not coming..

    so my question is how to enable search for multilingual instead of english only

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 28, 2022 at 18:26

    Hello,

    You need to contact the translator plugin author to get help with that.

    Regards

    Avatar: Seema
    Seema
    Participant
    May 3, 2022 at 23:58

    Thank you for your answer.. Can you please help me why footer is disappeared in my website?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 4, 2022 at 11:36

    Hello,

    I see the footer https://prnt.sc/MEFdT0cYoo02

    What is missing there?

    Regards

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