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My account page customizations and problems

This topic has 13 replies, 3 voices, and was last updated 1 years, 11 months ago ago by Olga Barlow

Diollo Store

Participant

April 21, 2022 at 14:37

the my account page in the orders section style is not showing correctly
the view order button is not showing in the mobile view

also how i can customize the my account page more, didn’t find any settings for this page it’s just a plain WC short code pasted in the my account page!

another problem is how i can disable the ZIP and region in edit addresses in the my account page, i used check out form fields plugin to delete those fields but it’s still show in the edit addresses tab in my account page which is not correct at all

there is also the caching problem and no fast response on this one till now

#322400 Copied Theme version: 8.1.3

12 Answers

Rose Tyler

Support staff

April 22, 2022 at 07:02

Hello,

1/ Provide temporary wp-admin access so we can check the orders section of my account page on your site.
2/ There are no such settings, by default. Contact support of WooCommerce plugin to get advice.

Regards

#322456 Copied

Diollo Store

Participant

April 23, 2022 at 10:28

here

Please contact administrator
for this information.

#322536 Copied

Diollo Store

Participant

April 23, 2022 at 10:31

replying for the woocommerce thing :
this is why people buying themes that are ‘compatible’ with WC
and adding customization is an important thing
anyway i managed to do a workaround.

so it’s the view order problem still

#322537 Copied
Rose Tyler

Support staff

April 23, 2022 at 15:09
Hello,

Thanks for the reply.
1/ What exactly is wrong with the orders section style? On your site it is the same to our demo https://xstore.8theme.com/elementor/demos/minimal-electronics/my-account/orders/ You were able to create an account and check before the theme purchase.

the view order button is not showing in the mobile view

– you are right, it would be better to add scroll bar in this section. This request was passed to our developers, they will do the improument in the next update.
2/ Go to WooCommerce > Settings > Accounts & Privacy > XStore “My account” page settings
3/ Add the next code in Theme Options > Theme custom CSS:
```
.woocommerce-MyAccount-content .woocommerce-address-fields__field-wrapper p#billing_postcode_field,
.woocommerce-MyAccount-content .woocommerce-address-fields__field-wrapper p#billing_country_field {
    display: none;
}
```
Regards
#322554 Copied
Diollo Store

Participant

April 23, 2022 at 20:03

you are right, it would be better to add scroll bar in this section. This request was passed to our developers, they will do the improument in the next update

no this is not the right thing to do
you need to optimize the page and the user can show the whole row in one page without horizontal scrolling !

also i added the code to the css section in your answer and it didn’t work !

#322565 Copied

Diollo Store

Participant

April 23, 2022 at 20:17

you have the credentials to wp admin, plesse manage to solve the problem and save time.

also when is the next update ?
the off canvas panel when i click on the my account is broken :

https://prnt.sc/WF0-1NUnt83s

and how to optimize the theme speed, its really slow and your xstore elementor elements are very slow in loading the page here is a screenshot of gtmetrix :

https://prnt.sc/ZUk75F7yc3qF
https://prnt.sc/BVGGDzouDeOP

Please contact administrator
for this information.

#322566 Copied

Rose Tyler

Support staff

April 25, 2022 at 08:53

Hello,

Please open separate topics for different questions.
As I can see, you have removed Addresses from My-account left menu.
About off-canvas panel, check now https://prnt.sc/uq0nVOKc2Uz7 (I’ve re-saved Theme Options).
About speed, read this article – https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website
https://prnt.sc/hX1XhsfgR89- – https://kinsta.com/blog/make-fewer-http-requests/ https://wpengine.com/resources/how-to-enable-gzip-compression-for-wordpress/ https://authoritywebsiteincome.com/4-ways-to-use-cookie-free-domains/ https://wpastra.com/add-expires-headers/

Regards

#322617 Copied

Diollo Store

Participant

April 25, 2022 at 11:55

ok but now when i check my phone the same caching issue appears again, when i now checked the off canvas margins on the phone by just refreshing the page it’s now as in your screen shot, i need to delete all the browser cookies in my phone so i can load the page, WHICH IS NOT IDEAL FOR END USERS.

i purged the cache multiple times without any luck on mobile phones !

is there is something related to the server of doing this ?

also i need to remove the address button from the my account page not just only the off canvas

#322623 Copied

Olga Barlow

Support staff

April 25, 2022 at 22:17

Hello,

Point is that if you checked the site before then some CSS files probably were cached. And you won’t see changes till you clear the style cache of your mobile phone browser.

Check your account page now. Are buttons ok?

Regards

#322671 Copied

Diollo Store

Participant

April 26, 2022 at 12:57

yes button is gone now

the thing here that i don’t understand is why i need to hard refresh or deleting my browser cookies for example manually to get changes, it’s not ideal for the end user if i want to change something in the future !

i will see if it’s a cpanel problem with my host, but nothing than that it’s theme problem, because at first changes were appearing after couple of days it’s cached and no way to delete the server cache but manually in the end user browser

until now i tried two popular caching plugins (W3 cache – LS cache) and nothing worked at all.

i still have a very old version of the website on my phone and a simple refresh didn’t solve the problem

THIS IS FRUSTRATING .

#322701 Copied

Olga Barlow

Support staff

April 27, 2022 at 12:39

Hello,

We are not responsible for the mobile browser cache and can do nothing with this. Browser cache also has some timeframe, so it will be updated in any case after some time. As a rule, using the cache plugin and CSS/JS minification of the cache plugin helps to fix the issue with the mobile browser cache. Once you enable/disable cache plugin it generates the new minified files and site uses these files instead of the cached version.

Regards

#322776 Copied

Olga Barlow

Support staff

April 27, 2022 at 12:39

Hello,

We are not responsible for the mobile browser cache and can do nothing with this. Browser cache also has some timeframe, so it will be updated in any case after some time. As a rule, using the cache plugin and CSS/JS minification of the cache plugin helps to fix the issue with the mobile browser cache. Once you enable/disable cache plugin it generates the new minified files and site uses these files instead of the cached version.

Regards

#322777 Copied
Tagged: customizations, my account page, problems, seo friendly, theme design, wordpress woocommerce
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