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Update not successful due to not supporting theme translation with loco plugin

This topic has 4 replies, 2 voices, and was last updated 2 years ago ago by Olga Barlow

gouda yassine

Participant

April 21, 2022 at 16:17

hello, I made an update for the theme and I observed that the theme did not take into account the translation already done

#322415 Copied Theme version: 5.9.3 WooCommerce version: 6.4.1

3 Answers

Olga Barlow

Support staff

April 21, 2022 at 23:58

Hello,

Make sure that you translated both XStore theme and XStore core plugin https://xstore.helpscoutdocs.com/article/30-base-theme-translation and that your translation files are up to date https://xstore.helpscoutdocs.com/article/103-translation-files-update

Regards

#322446 Copied

gouda yassine

Participant

April 22, 2022 at 01:30

hello, you may have misunderstood me, I have already done a translation but during the update the theme deleted it.
Is there a way to recover my translation?
concerning the 2nd question, is it every time I update I should translate or configure the translation?

#322451 Copied

Olga Barlow

Support staff

April 22, 2022 at 14:16

Hello,

I suppose that you placed translation to the author directory instead of the System or Custom https://prnt.sc/k9xbX-RwsuMQ . That’s why it was removed after theme/plugin update. You can recover that only if you have backup of your file.
You don’t need to translate it every time after the update if you place files in to correct directory as mentioned in the docs https://xstore.helpscoutdocs.com/article/30-base-theme-translation

Regards

#322487 Copied
Tagged: loco plugin, not successful, theme translation, themes, update, woocommerce, wordpress
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Update not successful due to not supporting theme translation with loco plugin

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