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Blank shop unless I reset permalinks (DAILY)

This topic has 6 replies, 2 voices, and was last updated 3 years, 1 months ago ago by Olga Barlow

kyle

Participant

March 1, 2021 at 14:15

Hi, I have to daily resave my permalinks for my shop to display.
XStore ChildVersion: 1.0

Please, contact administrator
for this information.

#277113 Copied Theme version: 1.0 WooCommerce version: 5.0.0

5 Answers

Olga Barlow

Support staff

March 1, 2021 at 16:21

Hello,

Contact your hosting provider about this issue. Permalinks settings are not related to theme but to default WP settings and to hosting settings.

Regards

#277153 Copied

kyle

Participant

March 1, 2021 at 16:35

How would my hosting provider be responsible for only the SHOP page been blank? This is a them issue and not a hosting issue. I noticed I was not the only person in your forum asking about the blank shop page. Please advise

#277155 Copied

Olga Barlow

Support staff

March 1, 2021 at 17:49

Hello,

Permalinks settings are saved to .htaccess file. If you face blank page issue and it’s fixed after resaving permalinks it means that settings saved to file are reset and you get them back once save settings again.
Once you get the blank shop page did you try to switch to Storefront theme and check is have products there with the Storefront theme before resaving permalinks?

Regards

#277172 Copied

kyle

Participant

March 4, 2021 at 12:27

Hi there, I am not the most technical, but is there anything on this .htaccess file that you can see from the outset that would be giving me this issue?

Please contact administrator
for this information.

#277712 Copied

Olga Barlow

Support staff

March 4, 2021 at 16:07

Hello,

Did you copy file content at the moment when you had the blank page?

Regards

#277766 Copied
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