Problem with shop Layout - by Antonio - on WordPress WooCommerce support

This topic has 7 replies, 3 voices, and was last updated 3 years, 4 months ago ago by Olga Barlow

  • Avatar: Antonio
    Antonio
    Participant
    March 4, 2021 at 00:15

    After installing the files from the second link from the ThemeForest.net site :

    many shop layouts don’t work and some features that are visible on the ThemeForest.net site in the version I bought don’t work:

    single product layout don’t work;

    I think the installation I downloaded from the ThemeForest.net site doesn’t work. Please can you send me a working installation like the one I saw in the preview of the ThemeForest.net site.

    Please, contact administrator
    for this information.
    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2021 at 07:20

    Hello,

    Thanks for contacting us.
    Archive on ThemeForest is correct. Please provide URL of your page with the problem and temporary wp-admin access. We will check and help you.

    Regards

    Avatar: Antonio
    Antonio
    Participant
    March 4, 2021 at 09:26

    https://www.jabula.it/

    I bought other templates from ThrmrForest and every time I had to get the supports fixed, so often the archives and installation files don’t work.
    In this particular case there are pages missing that in the demo version on ThemeForest.net work very well.
    Mine was an observation of the facts.
    Please can you solve it by sending me the right package?

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2021 at 13:46

    Thanks for the reply.

    Problem caused by WooLentor – WooCommerce Elementor Addons + Builder plugin. When the plugin is deactivated, it works fine – https://prnt.sc/10cwvkz I suppose the plugin does not work with the XStore custom gallery, so if you want to use this plugin you need to use the default WooCommerce gallery. Follow the steps described here https://xstore.helpscoutdocs.com/article/97-support-of-the-woocommerce-additional-variation-images-plugin

    What exactly pages are missing? Provide URLs from the demo, and we will check/add it to your site.

    Regards

    Avatar: Antonio
    Antonio
    Participant
    March 4, 2021 at 14:35

    The Theme does not work there is a lack of options and pages are missing, even product pages.
    I bought an empty box, you send me the complete template as I saw on the ThemeForest.net website or I will contact the authorities

    Please contact administrator
    for this information.
    Avatar: Antonio
    Antonio
    Participant
    March 4, 2021 at 15:18

    I have tried both installation solutions
    image.png

    the first has made an error package the second, which is online now is not complete and works badly all the shop layouts return page not found,
    please try it yourself on my site and install a working version.

    image.png

    If you try to click on SHOP —- without sidebar the page is not available

    image.pngI want the same working theme that I saw on Themeforest.net

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 4, 2021 at 19:06

    Hello,

    The images that you provided are broken. Anyway if you want to disable the sidebar on the shop page go to Theme Options > WooCommerce > Shop > Shop page layout > choose the layout without sidebar.

    To edit the Mega menu go to Static blocks > edit it using Elementor and change the demo links to the real one.

    Regards

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