Installation problem - by Antonio - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 2 years, 4 months ago ago by Rose Tyler

  • Avatar: Antonio
    Antonio
    Participant
    March 3, 2021 at 23:26

    I bought XStore from https://themeforest.net/, if I try to install it it gives me the following error.

    The package cannot be installed. The style.css style sheet is missing from the theme.
    Theme installation failed.

    As it was paid I would like to have all the files otherwise you could give me back the money.

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2021 at 07:33

    Hello,

    You are trying to install wrong archive (full package instead WP theme only). Read the post and follow the instructions https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error

    Regards

    Avatar: Antonio
    Antonio
    Participant
    March 4, 2021 at 14:37

    The Theme does not work there is a lack of options and pages are missing, even product pages.
    I bought an empty box, you send me the complete template as I saw on the ThemeForest.net website or I will contact the authorities

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 4, 2021 at 18:20

    Hello,

    I’m sorry but our theme is not empty. Did you saw the number of options under XStore > Theme Options? I suppose you just did not check that. Provide us with link to your site and explain in more detail what pages are missing.

    Regards

    Avatar: Aymalls
    Aymalls
    Participant
    March 2, 2022 at 22:47

    The files I downloaded from your site are not loading. Style file is missing error.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2022 at 08:03

    Hello @Aymalls,

    If you get ”Stylesheet is missing” error then you trying to install the wrong archive check the post – https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error

    Regards

  • Viewing 6 results - 1 through 6 (of 6 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.