Forum Replies Created

Viewing 30 posts - 9,991 through 10,020 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2021 at 18:53

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2021 at 18:53

    Hello,

    We don’t have option to manage the number of products per row for that resolution.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2021 at 18:52

    Hello,

    Upload image without extra space https://prnt.sc/10hbcia Add the space using paddings option https://prnt.sc/10hbdfj instead of image with space.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2021 at 18:44

    Hello,

    Do you want to center the links like this https://prnt.sc/10hb7z5 ?
    Add the below code to Theme Options > Custom CSS > global CSS

    .et-off-canvas.et_b_header-account ul.menu {
        text-align: center;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2021 at 18:30

    Hello,

    If your subdomain is the same project, you can use the theme. If you want to launch the new project on the subdomain you need a separate license.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2021 at 18:27

    Hello,

    Provide us with link to page where you added the mentioned slider and temporary WP Dashboard access. We’ll check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2021 at 18:25

    Hello,

    Did you remove the image/video and page with the issue description? I get 404 page while trying to check it. Please, repeat Q4 again with the image of the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2021 at 18:16
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2021 at 18:14

    Hello,

    You are welcome!
    Glad to hear that you sorted it out.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2021 at 18:13

    Hello,

    We track your client profile only during Secret key generation while you add Instagram account to your backend. That’s all. Links of the Instagram images do not have any tracking.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2021 at 18:02

    Hello,

    It looks that RS plugin does not support Aggregate JS-files option https://prnt.sc/10ha86u
    and slider script calculates left position wrong. We don’t have options to change this because we are not plugin developers.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2021 at 17:21

    Hello,

    Check the Buy now button now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2021 at 17:18

    Hello,

    Do you get the error that there “the_content” is missing while trying to edit the My account page or Shop page? Because this error appears as a rule if the user tries to edit the shop page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2021 at 17:13

    Hello,

    I don’t see any page or post on your site https://prnt.sc/10h95f0
    And it’s not related to theme because theme does not delete posts/pages, it could be done either manually from Dashboard or deleting from DataBase.
    We can do nothing if you deleted pages/posts.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2021 at 16:56

    Hello,

    Let’s clarify: do you get the issue after migration from staging to live or after the update? Because it’s a different thing. If you migrate from staging to live then it’s a known moment of the options framework cache that saves old paths and you can fix the issue only by reuploading fonts and rechoosing them. Simple theme update on the site should not cause the mentioned issue with the fonts.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2021 at 16:50

    Hello,

    Do you mean that you still have the border around the search? Or you mean any other issue? Could you please make a short video using the Gyazo gif tool for better understanding?
    Install the Clear cache extension https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn/RK%3D2/RS%3DzwqaryCReNAACSfd_oYYPpX0_tw-
    Use it to clear the cache and make the video after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2021 at 16:45

    Hello,

    I see that your page content is created using Elementor. If you did not use the Futuro theme elements on the page you should not have problems with the page content after switching to XStore. Probably you will need to set correct Typography settings, header, footer and that’s all.
    If Futuro theme has its own elements for the Elementor and you used them then you will need to replace these elements by default Elementor elements or XStore theme elements similar to what you have.
    So, you can create staging site (full copy of the existing one), install XStore theme there and then edit the header, footer, Topography and page content according to your needs to make it the same as you have on the production site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2021 at 16:27

    Hello,

    We can’t detect what is the reason of your issue by screenshot only. We need temporary WP Dashboard and FTP access to your site to check the settings you use and then check the code to fix the issue if it’s related to theme. So, could you, please, move your site to live server and provide us access?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2021 at 16:24

    Hello,

    You need to ask plugin add-ons author about that if they have option to choose what will be shown first: their options or default WooCommerce. It’s related to plugin code and hooks that use, not to theme code.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2021 at 16:20

    Hello,

    This is related to WooCommerce plugin variations form and data that WooCommerce plugin displays. If your product has short list of variations it displays only available variations and we are able to mark all the other variations as disabled. But if the product has a long list of the product variations WooCommerce displays all of them and refreshes the availability information only after choosing variation. We can do nothing with this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2021 at 16:08

    Hello,

    1) In this case use the below custom

    .et_b_header-socials a[data-tooltip="Youtube"] svg {
        color: #f60203;
    }
    .et_b_header-socials a[data-tooltip="Facebook"] svg {
        color: #4064AD;
    }
    .et_b_header-socials a[data-tooltip="Instagram"] svg {
        color: #943bc7;
    }

    2) Theme Options > WooCommerce > Shop Elements > Variation swatches > choose position After product details https://prnt.sc/10h7irv

    3) Go to Theme Options > WooCommerce > Shop > Shop page filters > Show More Filters On Click > off.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2021 at 15:28

    Hello,

    You should be able to click on link from the menu or footer links etc and you’ll be redirected to that page https://gyazo.com/cb49b94d227b2bf9945ed15884308639 and you’ll be able to see changes you do.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2021 at 15:24

    Hello,

    As I understand problem is with the Royal theme, not with the XStore. Themes use different functions and structure and it could be the reason. So, could you, please, provide us with link to page where you have the issue and temporary WP Dashboard and FTP access? We’ll check the problem in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2021 at 15:17

    Hello,

    Nope, unfortunately, our FTP user still does not have the necessary permissions https://prnt.sc/10h66dl I was able to add changes using the Dashboard file manager. Check the shop sidebar width now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2021 at 14:58

    Hello,

    I have set Post name in the permalink settings https://prnt.sc/10h5i7p and the single product works fine.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2021 at 08:51

    Hello,

    Take our apologies if you faced any inconvenience using our theme.
    Could you, please, contact your hosting provider and ask server error logs? Provide us server error logs to find out what causes that issue on your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2021 at 08:49

    Hello,

    We are sorry but we don’t plan to create AMP version of theme in the nearest future. You may try to look for third-party plugins to implement this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 5, 2021 at 16:09

    Hello,

    You can create Custom Link menu item and upload image to show it in the mobile menu.
    For example https://prnt.sc/10dr34z

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 5, 2021 at 16:03

    Hello,

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 5, 2021 at 16:03

    Hello,

    You are welcome.
    After refund your license won’t be valid.

    Regards

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    Viewing 10,020 results - 9,991 through 10,020 (of 30,391 total)
Viewing 30 posts - 9,991 through 10,020 (of 30,391 total)
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