Custom fonts reverting back to default after theme & core updates?

This topic has 8 replies, 3 voices, and was last updated 3 years, 2 months ago ago by Olga Barlow

  • Avatar: jonathan
    Web Admin
    Participant
    March 8, 2021 at 05:30

    Hi Team,

    I’ve just recently updated xstore theme and core. Everytime I do an update it reverts fonts back to default. I’m unable to select the font family although they are still showing in the backend. The only way to change the fonts is to upload the fonts again and go into the customizer and choose the fonts. Is there are reason why this happens or am I not updating properly? I also clear the cache every time.

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    March 9, 2021 at 06:25

    Hello jonathan,

    Thank you so much for contacting us!

    Please use child theme and then check your website hopefully font will not be reverted.

    We are also sharing a theme update documentation for your better understanding.
    https://xstore.helpscoutdocs.com/article/63-theme-update

    Robert Hall
    Customer Support

    Avatar: jonathan
    Web Admin
    Participant
    March 9, 2021 at 06:35

    Thanks for your reply. I’ve look through the documentation and we are updating as per instructions. It also happens when migrating files from staging to live. The fonts will need to be re uploaded for some reason. We are also using a child theme. Its been happening ever since we purchased the theme, probably a year ago. I thought it might resolve itself in future updates however it’s still ongoing. Would be nice to have this fixed in the future.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 9, 2021 at 16:56

    Hello,

    Let’s clarify: do you get the issue after migration from staging to live or after the update? Because it’s a different thing. If you migrate from staging to live then it’s a known moment of the options framework cache that saves old paths and you can fix the issue only by reuploading fonts and rechoosing them. Simple theme update on the site should not cause the mentioned issue with the fonts.

    Regards

    Avatar: jonathan
    Web Admin
    Participant
    March 10, 2021 at 00:32

    Ok. I think we are talking about migration from staging to live then. I don’t think I’ve done any updates to the live site. Thanks for the clarification. Hopefully there can be a fix for it in the future.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 10, 2021 at 15:08

    Hello,

    If problem appears after migration then you need to follow the previous steps. It’s a known issue of the Kirki framework that we use for theme options and Kirki developers don’t have the solution at this moment to prevent that.

    Regards

    Avatar: jonathan
    Web Admin
    Participant
    March 11, 2021 at 04:56

    Ok no worries.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 11, 2021 at 16:26

    Hello,

    Thank you for your understanding.

    Regards

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