Gallery photos and image for produtcs are not showing

This topic has 9 replies, 2 voices, and was last updated 3 years, 4 months ago ago by Olga Barlow

  • Avatar: AdrianCMS
    AdrianCMS
    Participant
    March 11, 2021 at 08:50

    Gallery photos and image for produtcs are not showing. this is very urgent. I need the site ready for monday, 15 of march.

    8 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 11, 2021 at 09:13

    Hello,

    Go to Theme Options > Speed optimization > Images display > choose Default and check the single product page after that. If it does not help then provide us with WP Dashboard and FTP access to your site to check the issue in more detail.

    Regards

    Avatar: AdrianCMS
    AdrianCMS
    Participant
    March 11, 2021 at 10:09

    The problem is sovled partial, because the product gallery appears but the pictures now are pixelated than before and the related products section shows only one product instead of 4…

    Please contact administrator
    for this information.
    Avatar: AdrianCMS
    AdrianCMS
    Participant
    March 11, 2021 at 14:58

    The gallery still dosent work properly

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 11, 2021 at 16:01

    Hello,

    Elementor plugin causes JS errors https://prnt.sc/10ix9kb It breaks the related products slider.
    Provide us with FTP access to your site to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 11, 2021 at 16:05

    Hello,

    P.S. You use Cloudflare CDN. So, log in to your account https://gyazo.com/87075df9805efd75909f274cc96e4431 to allow us to clear the CDN cache after changes to apply them.

    Regards

    Avatar: AdrianCMS
    AdrianCMS
    Participant
    March 11, 2021 at 18:58

    Thank very much for your help.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 11, 2021 at 19:06

    Hello,

    1) We can’t connect to your server https://prnt.sc/10j0o6a
    2) We don’t need access to your Cloudflare, just go to Settings > Cloudflare > click Sign in here link and login using Email and Global API Key Or API Token

    Our developers are out of the office today. So, provide correct FTP access and developers will be able to start tomorrow. Sorry for this delay.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 12, 2021 at 15:01

    Hello,

    We are waiting for access to help you.

    Regards

  • Viewing 9 results - 1 through 9 (of 9 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.