I see that issue is related to the Ajax loading of the filter widgets. I have passed your issue to our developers. I’ll inform you once they fix the problem.
Regards
Olga Barlow
Participant
March 12, 2021 at 09:38
Hello,
Problem was caused by styles that you generated using File generator, you did not enable all the necessary elements https://prnt.sc/10jjrpt
Check now.
Regards
Olga Barlow
Participant
March 12, 2021 at 09:19
Hello,
We have installed theme and we need to go throw the setup wizard to activate it and install required plugins. Check your site.
Regards
Olga Barlow
Participant
March 12, 2021 at 09:09
Hello,
Redux notice fixed.
Regards
Olga Barlow
Participant
March 11, 2021 at 21:28
Hello,
Try now, please.
Regards
Olga Barlow
Participant
March 11, 2021 at 21:26
Hello,
Take our apologies for the delay in answering.
Could you, please, provide us with temporary WP Dashboard access to your site to check the settings and help you?
Regards
Olga Barlow
Participant
March 11, 2021 at 21:23
Hello,
Check now, please.
Regards
Olga Barlow
Participant
March 11, 2021 at 20:39
Hello,
XStore > Import demos > I chose default demo import > then just skip all the steps till the demo content import > uncheck the full import of content and check only theme options https://gyazo.com/e2242cffe5b1516bc23070d3e903f2a1
Regards
Olga Barlow
Participant
March 11, 2021 at 20:35
Hello,
You don’t need to translate that. Translation does not affect the colors. We need WP Dashboard access to your site to check the issue in more detail and help you.
Regards
Olga Barlow
Participant
March 11, 2021 at 20:32
Hello,
I have checked the removing with the default theme and see that result is the same https://gyazo.com/825153ca1f29177fb3c9554eb9fa0165
So, our theme is not the reason of the problem and we can do nothing.
Regards
Olga Barlow
Participant
March 11, 2021 at 20:02
Hello,
Options work ok.
1) If you change the text block width and change the horizontal alignment you’ll see the changes https://prnt.sc/10j1jj1
2) It adjusts text alignment only.
Your screenshots do not work.
“Horizontal align” to “Right” moves content block to the right https://prnt.sc/10j1m5o
Regards
Olga Barlow
Participant
March 11, 2021 at 19:06
Hello,
1) We can’t connect to your server https://prnt.sc/10j0o6a
2) We don’t need access to your Cloudflare, just go to Settings > Cloudflare > click Sign in here link and login using Email and Global API Key Or API Token
Our developers are out of the office today. So, provide correct FTP access and developers will be able to start tomorrow. Sorry for this delay.
Regards
Olga Barlow
Participant
March 11, 2021 at 19:00
Hello,
Unfortunately, we don’t have a special element to display products in this way. So, it requires additional customization. You can submit customization request here.
Regards
Olga Barlow
Participant
March 11, 2021 at 18:57
Hello,
I saw that you don’t have any content and imported theme options to start and problem disappeared. If you had that with your custom options could you, please, restore the backup of your site and then reply back. We’ll check the options you have.
Regards
Olga Barlow
Participant
March 11, 2021 at 18:55
Hello,
Are you talking about single product? Do you want to display the brand of this product to sidebar?
Regards
Olga Barlow
Participant
March 11, 2021 at 18:52
Hello,
Checked the page but don’t see the mentioned issue https://prnt.sc/10j0gil
Have you sorted out?
Regards
Olga Barlow
Participant
March 11, 2021 at 18:50
Hello,
Did you set Theme Options > Speed optimization > Images loading type > Default?
Regards
Olga Barlow
Participant
March 11, 2021 at 18:49
Hello,
Take my apologies for the delay in answering.
Use Elementor Navigator https://prnt.sc/10j0dt6 to find invisible sections. We have issue with the displaying of the map element while editing page and it’s possible to remove that only using navigator but we are working to fix that. We hope that the next theme update will include the fix.
Regards
Olga Barlow
Participant
March 11, 2021 at 18:41
Hello,
Edit your menu and remove subitems https://prnt.sc/10j0ahh if you use Static block to show the mega menu.
Because you set opacity somewhere in the Elementor settings https://prnt.sc/10j01f9
It’s not theme issue, if you enable the default theme you’ll get the same. Find where you added that opacity and remove it.
Regards
Olga Barlow
Participant
March 11, 2021 at 18:27
Hello,
Done.
Regards
Olga Barlow
Participant
March 11, 2021 at 18:26
Hello,
Tax is the default WooCommerce option, so you need to check if it works fine with the Storefront theme to make sure that our theme is the reason of the issue. So, go to Appearance > Themes > install and activate the Storefront theme. Check if you have a suffix for your prices when the default theme is activated. Provide me screenshot of how it looks with the default theme.
Regards
Olga Barlow
Participant
March 11, 2021 at 18:22
Hello,
Go to Theme Options > Speed optimization > Masonry > check on.
Regards
Olga Barlow
Participant
March 11, 2021 at 18:19
Hello,
You are welcome.
Nope, unfortunately.
Regards
Olga Barlow
Participant
March 11, 2021 at 18:19
Hello,
Check now, please.
Regards
Olga Barlow
Participant
March 11, 2021 at 18:10
Hello,
Provide us with WP Dashboard access, please. We’ll check the issue.
Regards
Olga Barlow
Participant
March 11, 2021 at 18:09
Hello,
I suppose it depends on your slider settings. Do you use full screen slider type? Could you provide us with WP Dashboard access to your site to check the settings?
Regards
Olga Barlow
Participant
March 11, 2021 at 18:05
Hello,
Everything works fine once I disabled all the third-party plugins https://prnt.sc/10izl35
Disable them one by one and test the checkout process. Once you find which one causes the issue then contact plugin author to get help. We are able to help you only with issues related strictly to our theme.
Regards
Olga Barlow
Participant
March 11, 2021 at 17:54
Hello,
So, do you still have the mentioned error when you disable third-party plugins?
