Forum Replies Created

Viewing 30 posts - 9,601 through 9,630 (of 30,391 total)
1 2 3 … 320 321 322 … 1,012 1,013 1,014
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 14:49

    Hello,

    I added product to the cart and can see the amount https://prnt.sc/114wnlp Also, subtotal displays price without discount, total – price with the discount https://prnt.sc/114wpbx
    So, what exactly is wrong with this? Could you, please, explain in more detail and maybe provide screenshots for better understanding?

    Regards

    #282648 Copied In reply to: Wholesale
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 14:33

    Hello,

    WPBakery uses Ajax to display that content. It meant that it makes Ajax request and waiting for the response, for example https://prnt.sc/114wb6e . It depends on the server response time and optimized structure of your DataBase. We can do nothing with this. Try to increase the server response time to load it faster.

    Regards

    #282646 Copied In reply to: Error establishing database connection only while editing wp bakery plugin
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 14:28

    Hello,

    Don’t see problem while using customizer https://gyazo.com/c6967a35f4b87d480649bcfdaa40a02c and even after publishing https://prnt.sc/114w5bw
    What font and what font-weight/size would you like to use?
    We did not look for off-canvas menu plugins, so don’t have recommendations for this.

    Regards

    #282644 Copied In reply to: Mobile menu
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 14:18

    Hello,

    Provide us with WP Dashboard access to check your site and help you.

    Regards

    #282642 Copied In reply to: breadcrumbs
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 14:17

    Hello,

    Could you, please, provide us with temporary WP Dashboard access to your site to check the issue and help you?

    Regards

    #282641 Copied In reply to: Single Products Block Image Align
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 14:16

    Hello,

    Yes, sure. Go to Theme Options > Breadcrumbs > increase the breadcrumbs paddings https://prnt.sc/114vvdr

    Regards

    #282640 Copied In reply to: bradcrumbs distance
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 14:14

    Hello,

    Do you change the code in theme files wp-content/themes/xstore? You will lose the changes in files after every theme update. If you want to make any changes use child theme https://www.8theme.com/documentation/docs/child-theme/ don’t make changes directly in the parent theme files. Also, update the theme first and then update XStore core plugin to the latest versions, don’t update only the theme or only plugin because specific theme version requires specific plugin version that mentioned in the changelog https://xstore.8theme.com/update-history/

    Regards

    #282639 Copied In reply to: [xStore] Plugin XStore Core auto disable when have update
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 14:10

    Hello,

    Check now.
    I restored DB backup and deactivated plugin after that.

    Regards

    #282638 Copied In reply to: Whenever I try to edit a product I get a '500 internal server error' message
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 13:54

    Hello,

    We just deactivated that plugin, it can’t give the mentioned issue. So, probably switching was the reason of the issue. Do you have a backup of theme options or your DB before switching?

    Regards

    #282635 Copied In reply to: Whenever I try to edit a product I get a '500 internal server error' message
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 13:47

    Hello,

    Notice appears if your product does not have a featured image. So, just upload the featured image. We’ll fix the notice in the next theme update.

    Regards

    #282634 Copied In reply to: fix this
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 13:33

    Hello,

    Check now, please.
    I have imported sliders and changed the footer.
    Unfortunately, that page is not the full demo, it’s the home page only, so you can import only page content using page importer. All the available full demos you can find under XStore > Import demos.

    Regards

    #282629 Copied In reply to: where is the home_minimal demo?
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 13:14

    Hello,

    Thank you for using our theme.
    Go to XStore > Sales Booster > Progress Bar > edit texts you have there.

    Regards

    #282625 Copied In reply to: Has translated but it is still in English
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 13:01

    Hello,

    1) Your coupon was private that’s why it was not available for the email builder. Once I change the visibility to Public it’s ok https://prnt.sc/114t94o

    2) Make sure that your .htaccess and roboots.txt do not block access to your images for the google bot.

    Regards

    #282623 Copied In reply to: Exiting Coupon can’t be found at Coupon element when insert into email builder
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 12:48

    Hello,

    Take our apologies for the delay in answering.
    When you post the message you probably saw notification about the reply time https://prnt.sc/114thqw
    Provide us with temporary WP Dashboard access to your site and we’ll check why sliders were not imported.

    I don’t see problem with your header.
    Footer is a little bit different than on the home minimal. Do you want exactly the same footer as you saw there?

    Regards

    #282619 Copied In reply to: where is the home_minimal demo?
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 12:22

    Hello,

    I see that issue caused by Ajax Product Tabs if you choose the led-lights category for the products.
    You provided just WP Dashboard access. But we need FTP access. Could you, please, provide us with FTP access to your site to check the issue in more detail? If you don’t know what FTP is contact your hosting provider to get that information.

    Regards

    #282614 Copied In reply to: Homepage is gone when published
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 11:58

    Hello,

    Thank you for using our theme.
    We don’t have such widget in our theme.

    Regards

    #282612 Copied In reply to: Youtube playlist
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 11:57

    Hello,

    1) Could you provide screenshot of the issue for better understanding because I don’t see issue with the dark mode https://prnt.sc/114s5wt
    2) We can’t log in to your WP Dashboard to check the settings. Check the username and pass that you provided.
    3) I see that you use File generator. So, you need to generate styles again after theme update and clear cache if you use cache plugin or CDN.

    Regards

    #282611 Copied In reply to: Dark Mode Not Working After Update
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 11:50

    Hello,

    Don’t enable the Infinite loop option if you set 4 images per row but has only 1 element to show https://prnt.sc/114s0ac
    Check now.

    Regards

    #282609 Copied In reply to: IG Section "Error: There is no media to show"
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 11:45

    Hello,

    1) Provide us with WP Dashboard access to your site. We’ll check the issue in more detail
    2) We don’t have suggestions, unfortunately. You may contact plugin author and ask to check what exactly causes the mentioned issue and fix it.

    Regards

    #282608 Copied In reply to: Add button does not work on the mobile
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 11:33

    Hello,

    Additional Custom Block is theme feature. Elementor Pro plugin does not include additional features of all the existing themes. So, it does not have any special element to display that information and it’s not a compatibility issue!
    You may add the below code to child theme functions.php and create shortcode to display additional information block and add [additional_product_info] shortcode to single product content created using Elementor pro plugin to display that

    function additional_product_info_shortcode() {
   $content = etheme_get_custom_field( 'additional_block', get_the_ID());
   if ( $content != '' && $content > 0 ) {
	?>
	<div class="et_element single_product-additional-custom-block" <?php echo implode( ' ', $element_options['attributes'] ); ?>><?php 
		etheme_static_block($content, true);
	?></div>
	<?php }
}
add_shortcode( 'additional_product_info', 'additional_product_info_shortcode' );

    Regards

    #282607 Copied In reply to: Issue With Product Page Thumnails Gallery
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 11:17

    Hello,

    Once I deactivated UpdraftPlus – Backup/Restore plugin there is no error with the product editing. So, contact the plugin author to fix the issue, it’s not related to theme.

    Regards

    #282602 Copied In reply to: Whenever I try to edit a product I get a '500 internal server error' message
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 11:00

    Hello,

    Provide us also with FTP access to your site. We’ll fix this bug and upload filed files to your server.

    Regards

    #282598 Copied In reply to: Issues w/ Filters: Product Brand, Price, Product Status
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 09:01

    Hello,

    Provide us with WP Dashboard and FTP access to your site to check.
    Make sure that you use PHP 7.4 or less. Don’t update PHP to 8.0 because Massive Addons does not support PHP 8.0.

    Regards

    #282590 Copied In reply to: Critical issue with Massive Addons for WPBakery Page Builder
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 2, 2021 at 16:44

    Hello,

    Problem was caused by the slug of the Brand attribute that you created. Don’t use the brand slug if you use our Brands option and filter by brand. I changed the attribute slug https://prnt.sc/112f1ey and filter works ok. Check now.

    Regards

    #282338 Copied In reply to: Unable to Filter by Brand
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 2, 2021 at 16:28

    Hello,

    Thank you. I have passed the issue to our developers. I’ll inform you once they fix the problem.

    Regards

    #282337 Copied In reply to: Unable to Filter by Brand
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 2, 2021 at 16:23

    Hello,

    1) We used Post grid element to display https://prnt.sc/112emwb
    2) We used Product categories element https://prnt.sc/112emh2
    3) Are you talking about this https://prnt.sc/112ente
    We used Recent posts widget https://prnt.sc/112eoki

    If you provide us with WP Dashboard access to your site we’ll be able to help you and create mentioned sections as an example.

    Regards

    #282336 Copied In reply to: Incorporating different elements from homepages
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 2, 2021 at 16:07

    Hello,

    Add to cart button redirects to single product even with the default WooCommerce theme Storefront https://gyazo.com/2ca7a7ec90516764a6a5a95c2eca4bb5 And it’s related to Flexible Product Fields, Flexible Product Fields Pro plugins. So, contact plugins author to get help with this. We are able to help in case problem caused by the theme.

    Regards

    #282335 Copied In reply to: theme’s problems
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 2, 2021 at 15:33

    Hello,

    Provide us with FTP access to check the issue in more detail.

    Regards

    #282329 Copied In reply to: Unable to Filter by Brand
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 2, 2021 at 15:25

    Hello,

    Remove the background for the default header using main header settings if you don’t need that.

    Regards

    #282325 Copied In reply to: Empty space on mobile
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 2, 2021 at 15:23

    Hello,

    I disabled Quantità & Unità plugin and everything works fine https://prnt.sc/112dl3h
    Contact Quantità & Unità plugin author and ask them to check why their plugin generates the error.

    Regards

    #282324 Copied In reply to: Slider revolution Ajax Error!!! Error
  • 1 2 3 … 320 321 322 … 1,012 1,013 1,014
    Viewing 9,630 results - 9,601 through 9,630 (of 30,391 total)
Viewing 30 posts - 9,601 through 9,630 (of 30,391 total)
1 2 3 … 320 321 322 … 1,012 1,013 1,014

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