1) We have option to show the title either in breadcrumbs or in the single product content. We don’t have option to show it in both places.
So, if you want to show the product title in the breadcrumbs go to Theme Options > WooCommerce > Single product builder > Breadcrumbs https://prnt.sc/112d5rz
2) Provide us with WP Dashboard access to the site where you don’t have these hints.
It should be there https://prnt.sc/112bv4o
Try to click the Refresh button if you don’t have that section. Or provide us with WP dashboard access to your site and we’ll help you with the import of that section.
Regards
Olga Barlow
Participant
April 2, 2021 at 13:42
Hello,
1) Provide us with a temporary WP Dashboard and FTP access to your site to check the issue in more detail.
2) If you have Ajax error then probably some errors should be in the server error logs. So, ask your hosting provider to send you error logs file. Or provide us with cPanel access to check them by ourselves.
Regards
Olga Barlow
Participant
April 2, 2021 at 13:12
Hello,
Check the product categories on mobile devices now.
Regards
Olga Barlow
Participant
April 2, 2021 at 12:21
Hello,
Use different headers for the whole site and for the home page.
Disable header overlap option for the whole site header https://prnt.sc/112aa2m
And keep it enabled for the home page header only. Check now.
Regards
Olga Barlow
Participant
April 2, 2021 at 12:06
Hello,
No, that could not be caused by the cache plugin. Theme Options save in the DataBase, so you can lose them only if the DB table was reset or if you switch between child theme and parent theme. Anyway, we would recommend you to set up the regular backups of the whole site and DB or make backups of theme options at least (Theme Options > Import/Export > download the Export file to safe place to import it if you face the mentioned issue again).
Regards
Olga Barlow
Participant
April 2, 2021 at 12:03
Hello,
Go to Pages > edit the shop page and check the featured image you have there. If the featured image is uploaded to the page it displays in the breadcrumbs. Either remove it to use the global settings or upload your own image.
Regards
Olga Barlow
Participant
April 2, 2021 at 11:34
Hello,
Go to Settings > Permalinks > choose the permalinks type Post name instead of Plan and check the shop page settings again.
Regards
Olga Barlow
Participant
April 2, 2021 at 11:32
Hello,
Provide us with temporary WP Dashboard access. We’ll check.
Regards
Olga Barlow
Participant
April 2, 2021 at 11:21
Hello,
Do you want to replace the slider with banner or what? Don’t understand what exactly you want to change because we also use slider for this demo https://prnt.sc/110k0mu
If you need advanced help with the site optimization you may submit optimization request to the WP Kraken team.
Regards
Olga Barlow
Participant
April 2, 2021 at 10:45
Hello,
1) You used out of date version of theme with the latest WooCommerce. It caused issues with your shop page. I have updated theme to the latest version.
2) Could you, please, clearly explain what exactly do you want to display on the home page?
Mabe provide screenshots for better understanding.
Regards
Olga Barlow
Participant
April 2, 2021 at 10:08
Hello,
Could you, please, provide us with a temporary WP Dashboard and FTP access to your site to check the issue in more detail?
Regards
Olga Barlow
Participant
March 27, 2021 at 12:08
Hello,
Can’t connect to your FTP to enable WP debug and check what error you have https://prnt.sc/10wzudw
Check the FTP access, please, and provide the correct one.
Regards
Olga Barlow
Participant
March 27, 2021 at 12:05
Hello,
Check your site now. I have updated theme and bundled plugins and everything looks ok.
Regards
Olga Barlow
Participant
March 27, 2021 at 12:03
Hello,
You updated WordPress to 5.7 version but did not update WPBkaery and theme to the latest versions. I have updated bundled plugins and theme. Check now.
Regards
Olga Barlow
Participant
March 27, 2021 at 11:33
Hello,
We don’t provide support via phone, unfortunately.
What functions did you change under classico-HTYD/theme/functions.php?
Could you provide list of functions that you changed?
Did you add your custom functions to that file in addition to existing parent theme functions?
Regards
Olga Barlow
Participant
March 25, 2021 at 10:51
Hello,
Unfortunately, we don’t have such option in our theme. You can only enable Promo popup on enter or enable it only like link in the top bar. If you want to have the popup on the home page only we would recommend you to use.
Regards
Olga Barlow
Participant
March 25, 2021 at 10:46
Hello,
Take our apologies for the delay in answering.
Go to Appearance > Themes > install and activate the Storefront theme. Check your card payments with the Storefront theme. Do you have the error?
Regards
Olga Barlow
Participant
March 25, 2021 at 10:40
Hello,
All I did is WordPress update to the latest version. That’s all.
Regards
Olga Barlow
Participant
March 25, 2021 at 10:39
Hello,
What functions did you change in that functions.php file? Did you copy the whole file from parent theme to child theme and then just changed a few functions? It’s not the correct way!
Copy just the function you want to change to classico-HTYD/functions.php file and edit it according to your needs, don’t copy the whole classico-HTYD/theme/functions.php file.
Regards
Olga Barlow
Participant
March 25, 2021 at 10:06
Hello,
We can’t connect to your FTP https://prnt.sc/10uy65h
Please, check the credentials and provide the correct one.
Regards
Olga Barlow
Participant
March 24, 2021 at 18:13
Hello,
You are welcome!
We don’t have mobile apps, only WordPress themes.
This demo uses multiple headers option https://prnt.sc/10ucm7f One header for the whole site and one for the home page only with the overlap effect over the page content. You edited main header but did not edit the home page header. Please, edit both headers according to your needs or remove the home page header if you don’t need that overlap effect.
