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Olga Barlow

Participant

April 2, 2021 at 13:42

Hello,

1) Provide us with a temporary WP Dashboard and FTP access to your site to check the issue in more detail.
2) If you have Ajax error then probably some errors should be in the server error logs. So, ask your hosting provider to send you error logs file. Or provide us with cPanel access to check them by ourselves.

Regards

#282297 Copied In reply to: Slider revolution Ajax Error!!! Error

Olga Barlow

Participant

April 2, 2021 at 13:12

Hello,

Check the product categories on mobile devices now.

Regards

#282290 Copied In reply to: Category filters issue

Olga Barlow

Participant

April 2, 2021 at 12:21

Hello,

Use different headers for the whole site and for the home page.
Disable header overlap option for the whole site header https://prnt.sc/112aa2m
And keep it enabled for the home page header only. Check now.

Regards

#282279 Copied In reply to: Empty space on mobile

Olga Barlow

Participant

April 2, 2021 at 12:06

Hello,

No, that could not be caused by the cache plugin. Theme Options save in the DataBase, so you can lose them only if the DB table was reset or if you switch between child theme and parent theme. Anyway, we would recommend you to set up the regular backups of the whole site and DB or make backups of theme options at least (Theme Options > Import/Export > download the Export file to safe place to import it if you face the mentioned issue again).

Regards

#282276 Copied In reply to: Theme design is lost?

Olga Barlow

Participant

April 2, 2021 at 12:03

Hello,

Go to Pages > edit the shop page and check the featured image you have there. If the featured image is uploaded to the page it displays in the breadcrumbs. Either remove it to use the global settings or upload your own image.

Regards

#282275 Copied In reply to: breadcrumbs

Olga Barlow

Participant

April 2, 2021 at 11:34

Hello,

Go to Settings > Permalinks > choose the permalinks type Post name instead of Plan and check the shop page settings again.

Regards

#282272 Copied In reply to: sotre setting not working

Olga Barlow

Participant

April 2, 2021 at 11:32

Hello,

Provide us with temporary WP Dashboard access. We’ll check.

Regards

#282271 Copied In reply to: stock issue

Olga Barlow

Participant

April 2, 2021 at 11:21

Hello,

Do you want to replace the slider with banner or what? Don’t understand what exactly you want to change because we also use slider for this demo https://prnt.sc/110k0mu
If you need advanced help with the site optimization you may submit optimization request to the WP Kraken team.

Regards

#282268 Copied In reply to: OPTIMIZE THEME

Olga Barlow

Participant

April 2, 2021 at 10:45

Hello,

1) You used out of date version of theme with the latest WooCommerce. It caused issues with your shop page. I have updated theme to the latest version.
2) Could you, please, clearly explain what exactly do you want to display on the home page?
Mabe provide screenshots for better understanding.

Regards

#282266 Copied In reply to: make change on the frontend of the home page

Olga Barlow

Participant

April 2, 2021 at 10:08

Hello,

Could you, please, provide us with a temporary WP Dashboard and FTP access to your site to check the issue in more detail?

Regards

#282260 Copied In reply to: enable header overlap error

Olga Barlow

Participant

March 27, 2021 at 12:08

Hello,

Can’t connect to your FTP to enable WP debug and check what error you have https://prnt.sc/10wzudw
Check the FTP access, please, and provide the correct one.

Regards

#281351 Copied In reply to: Error 500

Olga Barlow

Participant

March 27, 2021 at 12:05

Hello,

Check your site now. I have updated theme and bundled plugins and everything looks ok.

Regards

#281350 Copied In reply to: WP Bakery Has Stopped Functioning – Not able to upgrade this Theme

Olga Barlow

Participant

March 27, 2021 at 12:03

Hello,

You updated WordPress to 5.7 version but did not update WPBkaery and theme to the latest versions. I have updated bundled plugins and theme. Check now.

Regards

#281349 Copied In reply to: WP Bakery Has Stopped Functioning

Olga Barlow

Participant

March 27, 2021 at 11:33

Hello,

We don’t provide support via phone, unfortunately.
What functions did you change under classico-HTYD/theme/functions.php?
Could you provide list of functions that you changed?
Did you add your custom functions to that file in addition to existing parent theme functions?

Regards

#281345 Copied In reply to: Etheme version function issue

Olga Barlow

Participant

March 25, 2021 at 10:51

Hello,

Unfortunately, we don’t have such option in our theme. You can only enable Promo popup on enter or enable it only like link in the top bar. If you want to have the popup on the home page only we would recommend you to use.

Regards

#280929 Copied In reply to: Only show promo popup only on home

Olga Barlow

Participant

March 25, 2021 at 10:46

Hello,

Take our apologies for the delay in answering.
Go to Appearance > Themes > install and activate the Storefront theme. Check your card payments with the Storefront theme. Do you have the error?

Regards

#280925 Copied In reply to: Process to finalize purchase with card payment gives error

Olga Barlow

Participant

March 25, 2021 at 10:40

Hello,

All I did is WordPress update to the latest version. That’s all.

Regards

#280921 Copied In reply to: Updated theme and back-end editor no longer works for Visual Composer

Olga Barlow

Participant

March 25, 2021 at 10:39

Hello,

What functions did you change in that functions.php file? Did you copy the whole file from parent theme to child theme and then just changed a few functions? It’s not the correct way!
Copy just the function you want to change to classico-HTYD/functions.php file and edit it according to your needs, don’t copy the whole classico-HTYD/theme/functions.php file.

Regards

#280920 Copied In reply to: Etheme version function issue

Olga Barlow

Participant

March 25, 2021 at 10:06

Hello,

We can’t connect to your FTP https://prnt.sc/10uy65h
Please, check the credentials and provide the correct one.

Regards

#280911 Copied In reply to: WPBakery Slider not loading in Firefox…

Olga Barlow

Participant

March 24, 2021 at 18:13

Hello,

You are welcome!
We don’t have mobile apps, only WordPress themes.

Regards

#280839 Copied In reply to: Sizing guide – static block (contents of the tab are not displayed)

Olga Barlow

Participant

March 24, 2021 at 18:09

Hello,

Try to activate theme now.

Regards

#280838 Copied In reply to: You have activated your purchase code more than 12 times.

Olga Barlow

Participant

March 24, 2021 at 18:04

Hello,

I checked the product and don’t see issue with the product lightbox https://gyazo.com/190fab3221006b3e902709fd10a4ddf2 Could you, please, provide us with link to the product with the issue?

Regards

#280837 Copied In reply to: In Product Page On click on single product image than image will not shown pop
Olga Barlow

Participant

March 24, 2021 at 17:51
Hello,

Add the below code to Theme Options > Custom CSS

.yith-wcbm-badge { z-index: 4; }

Regards
#280835 Copied In reply to: YITH Badge Management and Mini-Cart issue
Olga Barlow

Participant

March 24, 2021 at 17:47

Hello,

Provide us with server error logs. It helps to understand what error appears and what exactly you need to change in server configuration.

Regards

#280834 Copied In reply to: Demo content Issue & Unable to customize

Olga Barlow

Participant

March 24, 2021 at 17:42

Hello,

Still nothing https://gyazo.com/9f6dca5db8fada9f14fea8508dc99cbb

Regards

#280831 Copied In reply to: Several questions

Olga Barlow

Participant

March 24, 2021 at 16:16

Hello,

This demo uses multiple headers option https://prnt.sc/10ucm7f One header for the whole site and one for the home page only with the overlap effect over the page content. You edited main header but did not edit the home page header. Please, edit both headers according to your needs or remove the home page header if you don’t need that overlap effect.

Regards

#280811 Copied In reply to: Customizer settings or color changes are saving but reflecting any changes

Olga Barlow

Participant

March 24, 2021 at 16:12

Hello,

Do you use Optimize CSS delivery option of the WPRoket plugin? Sometimes it may cause the mentioned issue.

Regards

#280808 Copied In reply to: Page is not mobile friendly

Olga Barlow

Participant

March 24, 2021 at 16:08

Hello,

What type of permalinks do you use (Settings > Permalinks)? Provide us with the screenshot.

Regards

#280806 Copied In reply to: Woocommerce – XStore Shop element editor, not working

Olga Barlow

Participant

March 24, 2021 at 16:06

Hello,

This time it works. Thank you. I have passed issue to our developers. I’ll inform you once they fix the problem.

Regards

#280803 Copied In reply to: Issue With Product Page Thumnails Gallery

Olga Barlow

Participant

March 24, 2021 at 15:40

Hello,

It’s not related to our theme but to WooCommerce plugin and WooCommerce permalinks settings (Settings > Permalinks). We don’t have any additional options to manage that.

Regards

#280792 Copied In reply to: elementor pro
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Viewing 30 posts - 9,631 through 9,660 (of 30,337 total)

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